Because of lack of maintenance personnel & missing part, the request was completed two & 1/2 weeks later since I sent the request on May 2.

N/a

New maintenance is slow to respond to issues. Communication about maintenance requests and progress is non-existent. No updates on the app we are required to use. I have to call to check the status, then office personnel don’t return calls. They used to have someone who would come by and sweep the building areas but that doesn’t happen anymore so excrement from people neighbors pets are all over.

I don’t blame the maintenance team or the apartments but I blame the appliances that Were given to my unit

Raven & Karen are a breath of fresh air. Their attention to your needs are impeccable. As a long time resident of 9yrs this management team has been my favorite thus far. Raven is open to hear you and gets problems solved QUICKLY or will make accommodations for you until she can get the problem solved fully.

Have lived in this apartment for 3years and counting, have never encountered this type of behavior from any staff including the maintenance people, my maintenance request was not attended to until almost after a month,I had to use my personal money to take care of the issue myself. None of the staffs contacted me and when I called them they didn't have nothing to say. This is a very unfair and highly unprofessional of any apartment complex.

Maintenance guy was nice and knowledgeable.

Why does management and maintenance staff keep changing? Staff before were just fine.

Buen trabajo

Raven and Karen were really nice and helpful. Their service is really quality. They're very helpful and understanding of my situations as potential resident. Hope to keep dealing with them.