I'm super excited to get my application submitted today to start my process in leasing from the property

I was told my apartment was not deep cleaned before I moved in, which the bugs, dirty shower, and dust bunnies made apparent. I was then told that the apartment would be cleaned within 2 days of my move in and it was not. For what I am paying I was expecting a clean apartment and management contacting me and making commitments they couldn't keep is frustrating.

The leasing office is dreadful and are attempting to charge us for days they didn’t give us our keys for after making three huge mistakes that delayed the lease. It’s fraudulent

Excellent process and great communication. Everyone was very nice and helpful. Glad to be here!

Trinity was awesome

The maintenance men first thought they’d have to order a part, and I may wait a few days. But then an hour or so later, they found the part and fixed the shower on the same day. I was relieved and glad they could do so!

This maintenance request was completed by an outside contractor- pest control. I assumed the treated the whole apartment as requested. However, my apartment reeked of cigarette smoke after the contractor left, and still persists after 2 days despite open windows and air filter running. I am not happy with this as I am severely allergic to cigarette smoke. I haven’t had this issue in previous apartment buildings with any maintenance staff or contractors. I assume the contractor is a heavy smoker and leaves this scent behind wherever they go. This person should not be working in people’s homes.

Super fast response and fixed the AC quickly. Thanks!

All jokes aside, the excellence of the maintenance team at The Garrett is one of the reasons I have been dragging my feet on buying a house. Things in my home don’t break often, but when they do, the maintenance team is extremely responsive. In my 4+ years of living here, I’ve never had to worry about anything in my home being “out of order” because the team has always shown up within [sometimes literal] minutes to address my maintenance requests. They consistently operate with a sense of urgency, and it’s always given me peace of mind. I’m truly grateful for their entire team.

Thank you Robert for your help.