this is not so much an issue complaint, but just a complaint overall. i have lived at the highlands for three years now and we've never had this many issues with management until the last five months. to begin, our washer broke july 20 and we put in a work order and they said would order the part we needed that day. maintenance never ordered the part and lied about it. we all talked to office staff and management for a month but kept getting delayed due to move in times however our washer broke before move outs/move ins even started and they didn't fix our washer until a week and a half after it was over. they also told us they bought a whole new set of a washer and dryer and then lost it so they had to order another one which prolonged this even longer.secondly, throughout them finally giving a washer they decided to take our door off of one of the vacant rooms (bedroom A). they took it off before move in even started and we have yet to have a door since. now here we are today, they sent all three of us an email that they are moving in a random person in that vacant room TONIGHT. they claimed they were able to contact both of my other roommates but i have no miss calls from them at all. they moved this random person in due to a "emergency situation" in the girls original unit. now she is left with a room with no door, we can all see inside her room at all times. the management team said they won't be able to get a door in for a few days but mind you we've called a month ago asking when we're going to get a door for that room and they even came and measured it and we still have no door. i called today and was wondering how utilities is going to work with this new girl in our apartment who isn't on our lease. the office staff gave me no answer and basically said she's going to be paying for her apartments utilities, which makes no sense because nobody is in her unit to even be using the utilities so does that mean we're responsible for paying for whatever gas & electrics she uses while she's here?finally, everything here is broken and nobody has any urgency to fix anything. the front gate has been broken for months, they attempt to fix it and it either is open 24/7 or doesn't open at all. they sent an email about getting new mail keys september 9 and then sent another email saying they got the wrong keys and we still to this day have no mail keys to access our mail. not to mention, the mailroom door also doesn't work. so anytime we order packages and they're in that room we have to go get a staff member to open the door because LuxorOne is broken.to top this all off, our wifi has been giving us nonstop issues for months as well. it will randomly give out on all of us which is detrimental because we are all in school. i'm pretty sure this apartment is called "student living" for a reason and we're not even able to do any work when there is no wifi and the techstack4 team doesn't resolve much at all. i understand maintenance being busy, but this is straight up negligence not hiring enough people on the maintenance team to handle an apartment complex of this size. please pay closer attention to this properly and ensure that maintenance and office staff have the number of employees needed and are paying attention to resident needs.

I was resident at the Highlands from July of 2025 to June of 2026, apt 423-A.It has been 90 documented days since my lease ended with multiple “communications” attempts with my property management to get my deposit and understand why it has not arrived or is nowhere to be found.The local manager at the highlands called my roommate childish for expressing his frustration at not receiving his deposit back either (60+ days no word)I am told to contact mhart@peakmade for my property management account via email, yet they do not respond almost at all and with no resolution and lack professionalism and accountability.I am attempting to contact this entity after the employee at the Highlands said that there is no alternate or more effective escalation methods available. I will be providing a formal letter of demand to request my deposit plus the full amount given to me for damages and operating in bad faith. If I receive no response at all this will be included when I present legal action to the team at the Highlands. Thank you very much.

I paid $192.50 for move-out fees, and filed a refusal because I was over charged an additional door fee. The final Move-out statement shows I only owed $145.00. I am owed $47.50 due to overpayment. Thank you.

I am a resident of The Highlands in Reno and am requesting a reasonable accommodation regarding the fragrance diffuser in the fitness center. The diffuser repeatedly causes me to cough and experience respiratory irritation while exercising. I previously raised this concern with the front desk and was told that the diffuser could not be disabled.Because severe allergies and respiratory sensitivities may qualify for protection under the ADA and applicable fair housing laws when they substantially limit breathing or other major life activities, I am requesting that the diffuser be turned off so I can safely use the fitness center without triggering respiratory symptoms.If the diffuser cannot be disabled, please advise what alternative accommodation can be provided. I would also appreciate the exact fragrance product name and Safety Data Sheet (SDS), if available.Please treat this as a formal reasonable accommodation request and provide a written response regarding how it will be addressed.

The charge $250 dollars for the couch in the living room was not my cat. He was my ESA during my time at the highlands and previously shown in my last apartment, the couch had not been torn. When I got to 322-B, the couch had already been torn and taped with clear tape by the time I had moved in. I also received one notice from the highlands and not an alert to file a dispute about my charges only 10 days before having to file a dispute instead of within the week post move-out which is not ample enough of time given that my cat- Chihiro, was always in my room and based off of my living time in my room, has no proof of scratches compared to the room next to me, where their floor was torn up and their cat would scratch me, and one time, attacked my cat which I have proof of injury of my cat from my roommates cat. I also had to trim my roommates cats nails one time because of how bad Sesame’s nails were getting.

My daughter, Katie Scripoch, lives in 934B at The Highlands. When they moved into the apartment in August, they noticed that one of the refrigerator drawers was broken and the shelf had problems. They put in a maintainence request on August 7, 2026 to have it fixed. They were told by maintenance that parts needed to be ordered and it would take 3 weeks to get the part. On September 1, I contacted the leasing office to find out the status as I know my daughter and her roommates have been very frustrated because they only have partial use of their refrigerator since move-in.I traded emails with Eric Burns who said the part had been ordered and they were waiting for it. He said it looked like the part would be delivered around September 15. Katie did not hear anything on Sept 15, so I reached out after hours on September 16 to Eric for a status update. On September 17, Eric responded saying he believed the part was delivered but was waiting on a confirmation from maintenance. Once confirmed, it would be installed in order of when requests were made (August 7) and order of urgency. Meanwhile, one of Katie's roommates called the office for an update and spoke to someone new to find out what was happening and she was told they didn't have any record of a part being ordered and the request was possibly then deleted then re-entered? I am hoping that was not actually the case and going on 6 weeks now seems like quite a bit of time to order a part and get it installed. I sent a note late night on September 17 asking for an ETA for when the repair will be completed. I also asked to speak to the property manager Monique and was told she is out until next week.I would really appreciate some help on finding out the status and expediting the repair given this is a major appliance that is basically limited in space and functionality.Thank you,Ben Scripoch

My son moved out of the Highlands on 7/31/2026 and on his resident portal it say the refund was issued on 8/21 but I never receive the refund that was to be deposited back in the account on file. Please issue the credit! If should not of been mailed!!!Best,Ty Kirkpatrick

I am being charged for carpet removal for carpet that was dirty and stained before I moved in and trash removal, but I didn’t leave anything trash in my unit. Pictures of my carpet were put in my initial move in inspection form.

There are 2 charges on the move out statement for the same door. Should only be one charge. See the photos attached to the move out statement.

I don’t know what was wrong with my room everything was great and clean