I was charged a damage fee when there were no items damaged in my unit. There were also no details explaining what exactly was damaged as well.

Hello Brian and Monique or to Whom It May Concern,I wanted to follow up once again regarding the outstanding balance of $848.00 for the eight carpet cleaning jobs completed between August 23rd and September 22nd, listed below for reference:9/22/25 – $140 (Invoice #13266)9/09/25 – $118 (Invoice #13203)8/30/25 – $118 (Invoice #13156)8/28/25 – $118 (Invoice #13147)8/26/25 – $118 (Invoice #13135)8/25/25 – $118 (Invoice #13129)8/23/25 – $118 (Invoice #13127)8/23/25 – $118 (Invoice #13128)Despite multiple calls, texts, and follow-ups, I haven’t received any payment or a clear update on the expected release date. Monique mentioned on October 1st that her supervisor was contacted but had no date available. Could you please share that supervisor’s contact information so I can reach out directly for clarification?According to Avid Exchange, the invoices show as approved but funds have not been released, which is causing understandable concern on our end.We truly enjoy working with your team and value the relationship, but as a small business, waiting indefinitely for payment on completed work creates real strain. I would greatly appreciate it if you could help expedite this or provide a specific payment date so I can plan accordingly.Thank you sincerely for your help. I’m confident we can get this resolved quickly.Warm regards,Andy MathurinOwner | Oxi Fresh Carpet CleaningReno, NV & Surrounding Areas📞 Mobile: 775-420-0605📞 Scheduling Center: 775-284-0311✉️ Email: OxiFreshNV@gmail.com🌐 Website: www.oxifresh.com

When my daughter, Ashley Waiksnoris, signed a 1 year lease for THE HIGHLANDS in Reno starting August 17, 2025- July 31, 2026, we followed the OPT OUT process with our Statefarm provider. We had insurance in place with a policy 28-R3-9285-7 August 17 2025 to August 17 2026. This policy was approved in your liability insurance's portal for OPT OUT. We were to move into 1724A at the HIGHLANDS. On September 1st, we were billed $17 which should not have been the case on THE HIGHLANDS portal to pay the lease payment. In order to avoid prooblems/late fees we did under protest pay the included $17 fee for Confirm Insurance which they would not remove.On the day of move in, my daughter Ashley Waiksnoris was reassigned to 1433C, So we contacted Statefarm and had our policy amended to the address 1433C. Policy 28-R3-9285-7 was replaced with 28- R3-9285-7 for the address change. The liability remainded per requirements. It was approved, then denied such that we were again billed $17 on October 3rd from Confirm Insurance. That is now showing outstanding on our bill. Your Insurance Confirm Insurance is not very astute or responsive to resolve this matter. They do not answer the customer service line, and consistently close any claims submitted on their portal with our agreement. Please assist in getting our $34 returned and reprimand your insurance for shady practives. I would be happy to provide our insurance document submitted for both policies before move in and after the address switch that the HIGHLANDS made (we did not request).If we cannot resolve this matter, I will be submitted an insurance complaint in the state of Nevada with Peakmade Realestate= The Highlands also listed. Thank you. Kim Murphy kimct31@msn.com cell 267-337-0738

I was charged 250$ for carpet damages but when i moved in there was cat feces and hair all over the carpet that never got replaced in my time of living there. I don’t even have a cat so it was not from me, i did not cause any damage to the carpet. I already sent this and pictures about a month ago that was never seen.