Hello,Dear The Highlands Management Team,I am writing regarding the move-out charges assessed to Carissa Kroll for Unit 832-C. We received the statement dated August 20, 2026, showing a $150 “Turn Damage Fee” for furniture replacement and a $40 “Turn Cleaning Fee” for flooring, leaving an outstanding balance of $90 after application of the $100 deposit.We respectfully dispute both charges and are requesting that they be reviewed and removed.$40 Flooring/Cleaning ChargeThe invoice includes two photographs of the bedroom carpet in support of the $40 cleaning charge. While the photographs show the carpet from two different angles, they do not establish that the condition shown was caused by Carissa during her tenancy.In fact, the bedroom carpet had multiple dark stains when Carissa moved into the apartment on August 17, 2025. The condition was significant enough that I personally cleaned and scrubbed the stains shortly after she moved in.Because the carpet was already stained when she took possession, we do not believe it is appropriate to charge her for cleaning those pre-existing conditions at move-out.If The Highlands has move-in photographs or an inspection report documenting that the carpet was in a different condition when Carissa moved in, we would be happy to review that documentation.$150 Furniture/Damage ChargeThe invoice includes one photograph in support of the $150 “Turn Damage Fee.” The photograph appears to show a dark-colored mattress or upholstered furniture item, but it does not identify the item, show what specific damage occurred, or establish that the damage was caused by Carissa.If this charge relates to the mattress, we would particularly question the basis for attributing the alleged damage to Carissa. Carissa consistently used a mattress pad/protector over the mattress throughout her tenancy. The mattress was not exposed to normal use without that protection, and we are not aware of any incident during her tenancy that would have caused damage requiring replacement.The photograph provided also does not show sufficient detail for us to determine what damage is being claimed or why replacement, rather than cleaning or repair, was necessary.Documentation RequestedWe would appreciate receiving the following documentation so that we can fairly evaluate the charges:The specific damage identified on the furniture/mattress and an explanation of why replacement was necessary.A detailed invoice, receipt, or work order showing the actual cost associated with the $150 replacement.Any photographs showing the alleged furniture damage in sufficient detail to identify the damage.Any move-in photographs or inspection documentation showing the condition of the carpet and furniture when Carissa took possession.Any move-out inspection report documenting the condition of the apartment when Carissa surrendered possession.An explanation of how the $40 flooring cleaning charge was calculated and what specific cleaning was required.Carissa was not provided with a move-out inspection report identifying these conditions or given an opportunity to address any alleged damage before the charges were assessed.We understand that normal turnover may require cleaning and that tenants should be responsible for legitimate damage they cause. We are not attempting to avoid responsibility for legitimate charges. However, we do believe the tenant should not be charged for pre-existing conditions, ordinary wear, or damage that has not been established as having occurred during the tenancy.The statement lists both charges as having been assessed on August 10, 2026, following Carissa's July 31, 2026 move-out. The statement also instructs us to dispute charges through the provided dispute process.At this time, we are formally disputing the entire $190 in move-out charges and request that the $90 outstanding balance be placed on hold while this dispute is reviewed.Based on the pre-existing condition of the carpet, the limited documentation provided, and the lack of evidence establishing that the alleged furniture damage was caused by Carissa, we respectfully request that the $190 in charges be removed and that the account be brought to a $0 balance.We hope this can be resolved promptly and amicably. We have no desire to make this more complicated than necessary and are happy to review any additional documentation The Highlands can provide.Thank you for taking the time to review this matter. We look forward to receiving your response and the supporting documentation.Sincerely,Swati MangatGuarantor for Carissa KrollUnit 832-CLease #15398319

Hello. I'd like to start by reminding your office that I was not present at 533 for a couple of months due to a dispute with Daniel McIntosh in which he aggressively attempted to enter my room. The police were involved and I notified your front desk that I had obtained my belongings and would be vacant. Your front desk said it would be communicated. If that was not communicated, it's not my fault or problem.That being said, when I left the apartment, the carpet was fine. Possibly a little dirty, but there was no damage. I apologize that I don't have pictures, as it was late at night when I left and I didn't think there would be issues.Nevada law states that you are required to revoke my security deposit and not charge any absorbent fees afterwards. 600 dollars is absolutely "absorbent" and you have already taken my security deposit. I was not present for several months and cannot attest to what Daniel or my other roommate did to that room while I was gone. My other roommate would gladly attest to the fact that I left the night that I called the police.I am claiming that these damages were not done by me. I would not have cared if you revoked my security deposit due to maybe some cleaning that had to be done, but these fines are unnecessary, pointed at the wrong person, and I believe are against Nevada law.I will be reaching out shortly with records from the police.

Carpet damage was there prior to me moving in and was documented upon move-in. During my time living there, I had a large area rug laid down that covered the carpet so as not to cause any further damage.Additionally, the cleaning charge was not my responsibility as I moved out prior to my other roommate who was in charge of cleaning out the freezer.

My daughter Shelby Erne paid the $500 lease takeover fee for Taisley to takeover her lease starting Aug 17th. Shelby’s lease was supposed to be Aug 17,2026-July 31,2027. She never moved in why would she be liable to pay for the month of August? Taisley Greffin took over the entire lease.

After move out I was charged $40 for cleaning fees but the pictures provided were previously there from before I moved in. I have pictures from when I moved in to dispute the charge

I did not realize that when my roommates toilet clogged/overflowed and went into my room that i had to make a separate ticket. That is where the carpet issues came from. He reported it. You should have the record.

Hi! First is the pictures of the carpet where there is slight discoloration spots caused by previous tenants. I submitted pictures when I moved in of the big stains. Next is the towel rod that I submitted a maintenance request for it to be replaced and it was said to be completed, but was never replaced. I even went down to the front office to let them know it still had not been replaced and it still never was. It says on my portal that i’ve never submitted a maintenance request which is false because I have many many emails showing completed requests that I submitted. I am not able to submit the proof of the images I sent in the move in inspection because the portal does not allow me to have access to that.

First, I am currently being charged for damages to Room D despite the fact that I did not occupy Room D during my tenancy. Although Room D may have been designated to me on the lease, it was not the room I actually occupied.The previous occupant of Room D, Gianna Noonan, moved out in November 2025. Gianna had a cat, and damage to the carpet in Room D was already present as a result of her occupancy. This damage was not identified or addressed by The Highlands during her move-out inspection/process. Because that damage predated the subsequent room arrangement, it is not the responsibility of either myself or Madeline Rose.When the fourth and final occupant moved into the apartment on December 19, 2025, there was a known issue with the contractual room assignments. Madeline Rose, who was contractually assigned to Room A, remained in Room D. At that time, Property Manager Monica explained that, due to the room-assignment mix-up, someone would have to move—whether that was me or the other occupant—because the property ultimately needed Room B to be vacant regardless.This entire situation was documented in writing in December in a statement that was emailed to both The Highlands and the property manager. I still have that correspondence and can provide it. It documents the actual occupancy of the rooms and the discrepancy between the contractual room assignments and who physically occupied each bedroom.For that reason, I am disputing the carpet damage currently attributed to me for Room D. I did not occupy Room D, and the carpet damage in question existed from Gianna Noonan’s occupancy prior to her November 2025 move-out. The fact that this damage was not identified or assessed by The Highlands during her move-out process should not result in that damage subsequently being attributed to either myself or Madeline Rose.I do, however, want to be very clear about the damages for which I accept responsibility. I take responsibility for the damage to the carpet in Room A, which is the bedroom I actually occupied, as well as the damage to the furniture in the living room. I am not attempting to dispute charges for damage that I caused; I am only asking that the charges accurately reflect the areas I actually occupied and the damage for which I am responsible.I also need clarification regarding my deposits. During my tenancy, I paid a $100 security deposit, which I understand has already been applied toward the assessed damages. However, I also paid a $300 deposit for my cat. Based on the language of the agreement I signed, my understanding is that this $300 animal deposit is considered a general security deposit rather than a nonrefundable fee.If that is correct, I paid a total of $400 in security deposits: the $100 security deposit and the $300 animal deposit. Since only the $100 appears to have been credited toward my move-out balance, I would like an accounting of what happened to the additional $300.If the $300 animal deposit was retained or applied elsewhere, please provide an itemized explanation showing how it was used. If it has not been applied to any legitimate charge, I am requesting that it either be applied toward the carpet damage in Room A and/or the living room furniture damage for which I accept responsibility, or that it be returned to me as appropriate under the terms of the agreement.I am therefore requesting that the Room D carpet damage be removed from my account, that my responsibility be limited to the legitimate damage to the Room A carpet and living room furniture, and that I receive an accounting of the $300 animal deposit in addition to the $100 security deposit that has already been credited. I would also appreciate a revised, itemized move-out statement reflecting these corrections.I can provide the December correspondence documenting the room-assignment situation and actual occupancy, as well as the agreement concerning the $300 animal deposit.

My name is Taylor Williamson Herod. I previously lived in 834-D. I provided written notice to vacate on 3/12/26 for my lease that expired 7/31/26. (attached) In the notice I state that I will vacate on or before 7/31/26. On 6/9/26 I turned in my keys to complete my move out, at which time I received a confirmation of move out. (attached)I am in receipt of your move out statement dated 8/20/26. Per statue, you are past the 30 days allotted to withhold (and demand additional) funds from my deposit of $100. As such, I request the full deposit of $100 be refunded immediately.While I understand my lease expired 7/31/26, the statute of move out accounting is not based on lease expiration, rather it is based on move out date. Incidentally, I had also fulfilled my financial obligation to the lease in full.I am currently waiting for my move in photos and checklist, as I documented the very poor condition the unit was given to me at move in. For now, that seems to be a moot point as your breach of statute is of higher concern.Per NRS 118A.242, I formally request my full $100 be returned based on my 6/9/26 move out and not receiving accounting until 8/20/26. Refund can be mailed to 1598 W. 7th St Reno, NV 89503.

I am being charged for floor damage. I took time to avoid shoes on my carpet as well as kept the room clean. I also cleaned my room and carpet prior to leaving. I am not aware of any damage to any of the flooring in the apartment. Please explain the reason for holding my deposit and the 247.47 charge. What flooring was actually replaced?? Was it flooring in my room or in the main shared apartment space??