In person, I gave back my front door fob. I had to mail in my keys, including my pool key, mail key, and room key. An employee at the front desk told me this was acceptable, and the keys arrived at the front office on August 31st. I am beyond confident that all keys arrived together, and since I only have the charge for one of the three keys turned in at the same time, I don't quite understand how it could be possible that one disappeared. Please reach out if you have any questions.

I scrubbed my entire restroom, including the stucco, which had been moldy for the two years I lived there. When I moved in, I sent a document with pictures and a description of the mildew and mold in my shower. I can not think of anything else in the bathroom that would require a cleaning fee.

My mom and i spent literally hours cleaning the apartment- there is no way we are getting charged for that. I literally took two showers that day because of how much we sweat from scrubbing, vacuuming, and wiping things down.I am SURE we left the room cleaner than it was left for me.

I am a co-signer for my daughter, Taylor Williamson Herod at 834-D. Taylor provided written notice to vacate on 3/12/26 for her lease that expired 7/31/26. (attached) In the notice she states that she will vacate on or before 7/31/26. On 6/9/26 she turned in her keys to complete her move out, at which time she received a confirmation of move out. (attached)We are in receipt of your move out statement dated 8/20/26. Per statue, you are past the 30 days allotted to withhold (and demand additional) funds from our deposit of $100. As such, we request the full deposit of $100 be refunded immediately.While we understand her lease expired 7/31/26, the statute of move out accounting is not based on lease expiration, rather it is based on move out date. Incidentally, she has also fulfilled her financial obligation to the lease in full.We are currently waiting for our move in photos and checklist, as we documented the very poor condition the unit was given to us at move in. For now, that seems to be a moot point as your breach of statute is of higher concern.Per NRS 118A.242, we formally request our full $100 be returned based on our 6/9/26 move out and not receiving accounting until 8/20/26. Refund can be mailed to 1598 W. 7th St Reno, NV 89503.

Date: 08.24.2026To: Highlands ManagementRe: Dispute of Responsibility for Water Damage Caused by Improper Washing Machine InstallationDear Highlands Management,I am writing to formally dispute any claim that I am responsible for the flooding and resulting water damage in my apartment caused by the newly installed replacement washing machine.(*Unit #1212-A)The flooding occurred because the replacement washing machine was installed improperly. Specifically, the drain hose was NOT INSTALLED. When one of my roommates attempted to operate the washing machine, water discharged from the machine and flooded the apartment.This was not caused by any misuse, negligence, or improper action on my part. The flooding resulted from an apparent Highlands maintenance staff "installation error" involving the new washing machine and NO DRAIN HOSE.Because the washing machine was newly installed and the flooding occurred as a direct result of the drain hose not being installed, I respectfully request that management investigate the installation and determine responsibility based on the actions of the installation crew and/or party responsible for setting up the appliance.I dispute responsibility for any charges, repairs, damages, remediation costs, or other expenses associated with this incident that are being attributed to me. Please provide me with any inspection reports, incident reports, photographs, repair estimates, or other documentation being used to determine responsibility.I respectfully request written confirmation that my dispute has been received and that no charges will be assessed against me until the cause of the flooding and responsibility for the improper installation have been fully investigated.Please preserve any relevant evidence, including the washing machine, drain hose, installation records, photographs, maintenance records, and communications regarding the installation and flooding.Additionally, I am hereby requesting my security deposit refund of $100 once this issue has been resolved. Thank you for your prompt attention to this matter. I look forward to receiving a written response.Sincerely,Alexandra Psak 702.444.5367Thomas Psak 702.308.5695

I'm writing to dispute the $40 carpet cleaning charge listed on the final statement for room 333A. This charge is not valid because the carpet was in that condition when I moved in on Aug 17, 2025. Along with the stain, hair clumps from past tenants were on the carpet as well. The carpet appeared to not have been properly cleaned before I moved in. I have attached a photo of the carpet that I took when I moved in. Please remove this charge and send me a corrected final statement.

I was charged $40 For a turn cleaning fee. After looking at the submitted photo, I believe that it is an unfair charge since I was not the original tenant in the space. I was subleasing and lived in the bedroom for only about two months and had no impact on the state of the carpet. I believe that was shown in my move-in inspection pictures as well. I tried to view them through the resident portal and could not retrieve them. However, I do vividly remember documenting the bedroom and carpet.

When moving into my apartment at first, it was already fully of a bunch of stuff that I assumed was there from the past roommates who never really ended up cleaning out there stuff because my one roommate Walt, had renewed. Therefore I assumed all that extra junk was going to fall under his responsibility. Come move out day, I come out to my room to find the kitchen full of junk. By then both of my roommates were gone and there was no explanation as to why there was such a mess. I’m assuming all the leftover stuff was there from Walt’s old roommates, as he confirmed that at least some of the items were from old roommates of his. I will take full responsibility for any cleaning fees associated with my direct bed space. But I feel it’s unfair for you guys to charge me for the mess left in the kitchen when I have no other choice but to assume that you guys didn’t do your due diligence when the past tenants moved out, and now I’m paying for their mess. Also another note, the grill left in our unit was also Walt’s, and he simply left it there. I don’t think it’s fair for him to just assume he as going to dispose of a whole grill for him.

From the pictures presented it is not showing beyond normal wear on the apartment. I moved in with my carpet not cleaned and definitely not replaced from previous tenants so I don’t believe it is just to charge me with a replacement fee.

I have been charged with carpet cleaning for my bedroom area. I would like to dispute this as in my move inspection I added photos and a note saying the carpet was dirty and had stains in them when I moved in. This was dated and signed on August 19th 2025 and is on Residents Portal. I should not be charged for stains on the carpet that I did not make and were there before I even moved in.