Dear The Highlands Management Team,I am writing to formally dispute the move-out charges assessed for my daughter, Sage Shoning, for Unit 1-122-B. I was the guarantor on her lease and am requesting a complete review of both the $247.46 flooring replacement charge and the $50.00 paint charge.The move-out statement dated August 21, 2026 lists a $50.00 “Turn Paint Fee” for wall/ceiling touch-up paint and a $247.46 “Turn Damage Fee” for replacement of flooring. The statement shows $297.46 in charges, with a $100.00 deposit held, leaving a stated balance of $197.46.Flooring Replacement Charge – $247.46I dispute the $247.46 flooring replacement charge.My daughter moved into the apartment on August 19, 2024. At the time she moved in, the carpet was already dirty and significantly worn. Because we were under considerable time pressure to get her moved into student housing, we did not photograph every pre-existing condition. We instead purchased and placed throw rugs throughout the apartment because of the condition of the carpet when she moved in.After nearly two years of tenancy, I do not believe Highlands has established that the condition of the carpet at move-out was the result of tenant-caused damage rather than pre-existing deterioration and ordinary wear and tear.The photographs provided with the move-out charges are also extremely blurry and do not clearly establish what specific damage allegedly occurred or why the flooring required replacement. The charge description simply states “Replace - Flooring - Replace.”I therefore request that Highlands provide:Clear, original photographs showing the specific flooring damage being attributed to my daughter;Any move-in inspection report or photographs documenting the condition of the carpet at the beginning of the tenancy;The date the carpet/flooring was originally installed;Documentation identifying the specific damage that allegedly required replacement;An itemized invoice, receipt, or other documentation establishing the actual cost of the replacement; andAn explanation of why complete replacement was reasonably necessary rather than cleaning or repair.I dispute any charge for pre-existing deterioration or ordinary wear and tear and request that this charge be removed unless Highlands can provide documentation establishing that the replacement was reasonably necessary because of damage caused by my daughter.Paint Charge – $50.00I also dispute the $50.00 paint charge.Before my daughter moved into the apartment, I spoke with Highlands via a phone call regarding the condition of the paint. I was specifically told that Highlands does not charge residents for paint touch-up.The paint was already in poor condition when she moved in, and I have photographs from before move-in documenting examples of the pre-existing paint issues. I will provide those photographs.The move-out statement identifies the $50 charge as a “Turn Paint Fee” for “Touch Up Paint” to the walls and ceilings. It does not identify any specific tenant-caused damage requiring the painting.Given that the condition of the paint pre-dated my daughter's tenancy, and given the representation made to me by Highlands that residents are not charged for paint touch-up, I request that this $50 charge be removed.There were numerous maintenance requests submitted through The Highlands' resident maintenance portal during my daughter's two years at the property. These included concerns regarding the condition of the apartment, including a concern about what appeared to be mold, as well as repeated concerns regarding the unsafe and faulty washer and dryer.Regarding the mold concern, on my daughter's most recent maintenance request, a maintenance worker came to the apartment and told her that the substance was not mold. However, no testing was performed to establish what the substance was. Instead, the area was painted over. The substance subsequently returned.I am not representing that the substance was definitively mold, because no testing was performed. My concern is that a condition reported by my daughter was not tested or definitively identified; it was painted over, and the condition subsequently returned.There were also repeated maintenance requests concerning the washer and dryer. Several requests were submitted by the roommates before the appliances were ultimately replaced. After the replacement occurred, I received a call from maintenance stating that the new washer and dryer had arrived and were ready to be installed, but maintenance was confused because there was already a new machine in the unit.I mention this maintenance history because it demonstrates that there were ongoing condition and maintenance concerns within the apartment during the tenancy and that my daughter and her roommates repeatedly reported problems to management.I am formally disputing both charges and request that Highlands:Remove the $247.46 flooring replacement charge;Remove the $50.00 paint touch-up charge;Apply the $100.00 security deposit appropriately; andProvide written confirmation that the remaining $197.46 balance has been removed from the account.The statement currently indicates that payment is due within seven days and states that failure to pay may result in collection proceedings. Because these charges are formally disputed, I also request that the account be placed on hold from collection activity while this dispute is being reviewed.Please provide a written response addressing each disputed charge and supporting documentation for any charge Highlands continues to maintain is valid. Pictures already provided by Highlands were blurry.This matter is very disappointing. Upon moving my daughter in, I had to spend several days deep cleaning the apartment- the kitchen, the bathroom, and her room before I felt comfortable leaving her there. Every time I visited, I had to go to the leasing office to request clear air filters because Highlands was not changing them often enough. I was really hoping that the reviews about Highlands would be wrong.I was only provided space to attach three photos, I have more if you would like them. The photos demonstrate conditions at move in, including what appears to be mold on the bathroom ceiling, unsatisfactory conditions in the bathroom, and paint/wall damage in her room.I appreciate your prompt attention to this matter and look forward to resolving it.Sincerely,Nichole ShoningGuarantor for Sage ShoningLease 15388200Unit 1-122-B

After moving out, the final move out inspection claimed that we were missing the tv and charged us for it. However, the tv was placed into bedroom B, photos of it have even been provided.

I am wondering how I got a move out statement when I don’t have a lease with Peakmade yet

why $300 for FLOOR?? LOOKED GOOD TO ME

I moved into the apartment with only two months remaining before the end of the lease cycle and tried to document as many damages, as I could, including to the fridge. All of the stuff pictured in the trash and cleaning fees was not my property and in the apartment prior to my move in, which, once again, happened within 10-11 weeks of the final move out date. I feel as though I’m being unfairly charged, as I had no contribution to any of those items being placed in the apartment or left upon move out. I moved out on time and made sure to remove any and all items that I had in my room and in the common area. Additionally, the management team left an item from the prior resident, a desk, had the dresser in the closet and did not have my desk chair in my room, so it feels unfair to charge me for remaining items or trash, especially when they’re not mine or not in my room.

I am confused why I am getting charged so much money. There are pictures in my resident portal from when I moved in and the damage that was already in my room. Including broken blinds, many stains on the carpet, thumbtack holes and more. I did not leave any damage to the room when I moved out. The carpet already had stains on it when I moved in and I did not leave any other damage to the carpet or the room. I also cleaned and vacuumed the carpet and entire room before move out. The damage on the carpet was already there when I moved in and it was documented in my resident portal. I'm not sure what other damage if any I am being charged for because there were no pictures provided on my statement and it doesn't say in detail what the damage is. I don't have the money to be paying this especially because I didn't cause the damage. I no longer have the pictures from when i moved in but I did submit them into the inspection when I moved in 2 years ago. I do have a video of how I left the room when I moved out that I will be adding to this. I really don't understand the charges and I am frustrated, confused and stressed out about it because I know I left the room in the same condition it was when I moved in. The stains on the carpet seen in the video were there when I moved in. I had to break the video up into 2 videos because it was to long.

Hello,I received the statement saying I have a refund for my deposit but it states that a check is going to be mailed to me but in another letter I received it said that if I have a refund acct on file I do not have to give a forwarding address. If that is not the case. Please forward the check to:Trey Kirkpatrick6340 Blue Lakes CourtReno NV 89523

I am disputing these charges because I do not see any specific or significant damage in the photos provided that would justify the amount being charged. The photos do not clearly show what damage was caused, when it occurred, or how it can be attributed to me. I believe the evidence provided is insufficient to justify these charges, especially considering that I had documented the condition of the apartment when I moved in.I moved out in May and was no longer living in the apartment when these charges were assessed. My roommates were still living there after I moved out, and the areas mentioned in the charges were shared spaces also. Therefore, I do not believe these charges can reasonably be attributed to me personally.For these reasons, I respectfully request that these charges be reviewed. I would also appreciate receiving clear documentation and photographs showing the specific damage, when it occurred, and why I am being held individually responsible for it, especially since I had already moved out while my roommates continued living in the apartment.

Hello,I am contacting management regarding my $865 refund for Apartment 731 A, which has now been outstanding for more than three months.At this point, I am extremely disappointed with how this matter has been handled. I have made several attempts to get an update and was specifically directed to **Monica** regarding the refund. However, despite multiple attempts to contact her, I have received no response. I have also been unable to get a clear response or resolution from management or anyone else involved.Everything related to the apartment was cleared and all required amounts were paid. Despite this, my refund has still not been processed, and I was charged an additional fee even after everything had already been settled.It is very irresponsible for this issue to remain unresolved for more than three months without proper communication or an explanation regarding my money.I am requesting that management **address this immediately and process my $865 refund as soon as possible**. Please provide a clear update on the status of my refund, the reason for this delay, and when I can expect to receive the funds.I would appreciate an immediate response and resolution.Thank you,Harish

The mold in my bathroom was black mold, someone came in the month of may and told me that I could try and clean the best i could (which I did) but they had someone coming to spray when i moved out so I didn’t need to worry about it. Then I got charged for it which was weird when a staff member said that u guys had people coming to deal with it because it was in every apartment