I need a call back at 636.751.1624I am escalating a billing issue. Have attempted 3 phone calls this week to the local property and a dozen emails. This is a timely matter.I have also sent Casey Petersen, CEO and email as well.Matt Wilson

Carpet cleaning fee- we got new carpets upon moving in and we scrubbed the carpets upon moving out. in my opinion the carpets had no damage upon move out. the carpets have ordinary “wear and tear” per the lease; there are no significant burns or large stains to where a carpet cleaning fee would be necessarily charged in my opinionTrash bag fee 16.67- my room had no trash. i also moved out in june so any trash in the common area would be from the other tenants in the residence. which was included with a picture with chairs that belonged to other tenantsfull paint room- all the screws in my room were less than a quarter size and were removed. there is no painted damage other than places where i hung up pictures. the lease does mention “restoring the walls”, however a full repaint charge is unnecessary in my opinion considering when i moved in the previous holes were caulked over and painted over not a full repaint of the room. If I were able to be charged for the touch up of paint i feel that is reasonable but a full repaint in my opinion does not seem reasonable.Turn cleaning fee common area25$- the cabinets were stained and damaged before we moved in and trying to removed the stains we were unsuccessful.Electricity- 5/19- to (no date added) I am disputing the electricity charge currently assessed to my account. Since the property is the account holder for the electric service, please provide an itemized statement showing the billing period, total electric charge for the applicable service, the method/formula used to allocate the charge to my unit, and the calculation of the amount charged to me. Please also provide documentation of the revised charge and explain what changed from the original bill. Until I receive documentation supporting the amount charged, I am requesting that the charge be treated as disputed.all of this can be confirmed with the date i turned my keys into the leasing office

I was charged for multiple damages to the couch and chair in the common space, which was damaged when I moved in (from previous tenants' cats). I am also being charged for wall painting in both the common area and bedroom, which also had damages/markings that were there when I moved in. Additionally, I did not leave any stains, smells, or marks on the carpet in my bedroom, which I am also being charged a cleaning fee for.**PLEASE NOTE** There were not enough slots in this form to submit all my photos.

I was charged $45 to fully repaint my bedroom door because there were dirty scuffs and hand/finger prints on it, but these were present when I moved in and I have timestamped photos

The damage to the couch is the main concern. While, yes, some of the leather on the backcover wore off over time, it was already damaged when I moved in. I didn't think too much of it because I assumed the couch was fine. If I had known that the couch wasn't fine, I would have called the office or maintenance crew. Fortunately, I did get a picture of beforehand when I first moved in.

I would first like to acknowledge Maggie at the Summit at Coates Run and thank her for her responsiveness and professionalism . She has been wonderful to work with and has responded quickly. Unfortunately, I understand this matter is likely beyond her control.I am writing to formally request a temporary reduction in rent due to the apartment community pool being unavailable. To my knowledge, the pool has been closed and under maintenance for approximately four to five months because of an unresolved leak, and there is no estimated timeline for when repairs will be completed.When we chose this location for our son, the pool was one of the amenities that factored into our decision. While I appreciate that efforts are being made to identify the lead and repair the issue, the reality is that a significant advertised amenity that has been unavailable for several months with no resolution. I continue to pay full rent on time while not receiving full access to all community amenities.If a clear timeline for repairs had been established, I would not be reaching out. However, because there is currently no estimated completion date and the closure appears indefinite, I believe some form of rent adjustment is warranted until the pool is restored to service.Additionally, lease renewal notices for the 2027-2028 lease term have recently been distributed and start Tuesday September 1st. Given that the pool remains unavailable with no projected reopening date, I respectfully request that any rent reduction continue beyond the renewal period should I renew the lease for my son and the pool remains out of service.I would welcome the opportunity to discuss a rent adjustment while this amenity remains unavailable.Thank you for your time and consideration. I look forward to hearing from you.Jennifer DurandLouisville, KY

My concern is with the staff, namely Kennedy.We have submitted countless emails, documentation, photos and explanation for a nefarious, unilateral $650 charge for 16 bags of trash. Kennedy is unwilling to remove the charge and unwilling to discuss on the phone.

The staff unilaterally and nefariously billed Grant Wilson $650 for 16 bags of trash. The individual responsible, has stated “we can work with you if the other tenants email us there responsible amount”. This is illogical as the $650 was administered to one tenant unilaterally with no email from other tenants. Our ask is simple:1. Remove yourself from discussing the transaction between the new tenant and Grant.2. Remove the $650 charge on Grant Wilson’s ledger. This should be $0. We have provided pictures, videos and statements that back our stance.

I am disputing the move-out charges assessed to my account. I have time-stamped photographs taken as I moved out documenting the condition of the apartment. I also have the move-in inspection documentation, which shows that the bedroom carpet already had burn marks when I moved in.I also dispute the charges related to paint and the common-area carpet. I lived in the unit for approximately three years, and the conditions being charged for are consistent with normal wear and tear. The common areas were also used by multiple roommates during my tenancy, which contributed to ordinary wear from regular use.I dispute the dresser charge as well. The dresser was not broken or damaged. It was intentionally disconnected into the two pieces it is designed to separate into. The office had even suggested separating the dresser into two pieces as a way to create more space in the room. I did not damage or destroy the dresser.

To Whom This May Concern,I've been in discussion with the leasing office regarding my parking pass fee/fine for the last couple days, and I wanted to talk with you directly. I recognize that The Summit has strict policies that are created by people in higher management/ownership, but I would be grateful for your consideration of my case detailed below.In the middle of April, I went to the leasing office and asked verbally if I needed to sign or do anything to move out since I was leaving early and also the country for the summer, they told me "no, I don't need to sign anything/be present for the walk through, etc." They did not show or give me a moveout pdf.I notified The Summit on April 29th and emailed with Maggie about how I was leaving early as well as leaving the country and wanted to make sure that I completed all of my move out duties/requirements fully. She sent back, without including a move-out document/pdf.You do not need to be present to sign anything or for a final walkthrough. As long as you have fully moved out, you’re all set on that endPlease return your keys, parking pass, and keycard directly to the front office before you leave. We have a form for you to fill out when you return them.At the time, I thought that the parking pass referred to any temporary parking passes that we receive whenever a friend/family visits/stays overnight and they need one for their vehicle. I did not realize that this referred to the parking decal.I moved out on May 4th, and submitted my keys and signed the half page move out slip, thinking I had returned everything necessary. I checked with the front office again, and verbally confirmed that I didn't need to do anything else. I also waited for the person who would do the walk through, but they never came while I was there.I received my First Notice to Vacate on May 7th via email, which was the first time I was sent the move-out pdf (which does specify the decal), since I believed I had turned everything in, I didn't check this or later emails regarding move out. In addition, I had already left the country to spend the summer in India.I was sent the notice about the parking decal fee in my Move Out Statement, on August 21st, and have been in communication with various leasing consultants about this issue, receiving seemingly conflicting info.Brooklyn: The parking decal was supposed to be turned into us. This would have definitely been relayed to you, it is also on the move out sheet that is filled out for every move out. On the bottom there was a spot to confirm that everything was to be turned in and it would have been circled if it was not turned in.Maggie: Our office team is not required to individually check each residents belongings or confirm that every item has been turned in. While the parking decal may have been referred to by a different name in the office, the terminology does not change the item that was required to be returned. The move-out checklist provided the specific items that needed to be turned in.Krysten: Whenever you moved out there would have been a checklist in the office. The staff would have also let you know that the parking decal would need to be included. I understand you may have been confused with the temporary passes, but we still would have asked if you received a parking decal when you first moved in. When a resident moves out, it is their responsibility to make sure that everything is turned in when they move out.The number one argument against my case, is that I had access to the move-out sheet/people would've notified me... but as stated above I was not told until the Move-Out Statement was sent to me (August 21st) that it was missing. I was careful to make sure to ask and confirm multiple times for move out info and details since I was moving out early and would be out of the country. The first move-out form was sent on May 7th, which is when I left the country. There was plenty of time from May 4th- July 31st (end of my lease) to notify me if something was missing, and I could've had my parents send the decal to The Summit before my lease ended.Another issue is the returning of the decal in general. It is dated with 2025-2026, it cannot be reused by me or anyone else. Brooklyn, just emailed me that the reason the policy is so strict is due to "residents selling or giving their parking passes to individuals who are not authorized to park at the property, " but how can this even occur with mine since it is labelled with last year's date, and if given/sold to someone else, then it wouldn't pass a parking inspection at The Summit due to being out of date....I have been a reliable renter who has paid all rent and utilities on time, and didn't cause any damage to the property or had any complaints raised about me. In light of all of the above, I hope that you can reconsider and either remove the parking fee and/or let me return the parking decal as soon as possible.Thank you,Kylie