The Terrace Apartments
4.9/5
4.9 /5
84 Verified Reviews
21311 Alder Dr, Santa Clarita, CA 91321, US
(661) 449-9744
84 Verified Reviews
4.0/5
4.0 /5
Giving a recommendation "Based on this maintenance interaction only..." seems a little disingenuous, don't you think? I think this question needs to be revisited and revised so it comes across as more honest and less misleading. Having said that, please allow me to address a few items of concern as a current tenant of The Terrace Apartments. Parking enforcement is atrocious and parking rules and regulations need to be revamped as soon as possible. One example; there are vehicles being "stored/warehoused" in tenant/visitor parking spaces, thus taking up scarce parking spaces that could rightfully be used by other tenants and visitors. These vehicles should either be removed from the property or the owners should be required to use the indoor parking garages associated with their apartment/unit, to store their vehicle. My neighbor parks a large box truck (which is NOT their primary driven vehicle) that frequently doesn't move for weeks at a time. Another example; If I'm not mistaken your lease agreements clearly state how many tenants may legally take occupancy in a given unit. Issue parking permits, stickers, etc. to tenants based on the maximum household size of what is specified in their lease agreements. There are tenants living in this development that have exceeded the number of occupants based on their lease agreements and in many cases, it increases the number of vehicles attributed to each household. This directly impacts the quantity of available parking spaces for other tenants and/or guests. Vehicles NOT displaying the parking permit/sticker must park on the street. Please don't hesitate to contact me if you wish you discuss anything further. Thank you for your time. Sincerely, Bob Wolff.

5.0/5
5.0 /5
It has nothing to do with maintenance.

5.0/5
5.0 /5
Ashley was great at explaining everything relating to move in

Deborah
Aug 25, 2023
5.0/5
5.0 /5
Super fast repair from hot water.heater leaking.start to finish 30 min or less.

5.0/5
5.0 /5
I been having issues with my garage door it doesn’t properly closed nothing was fixed

5.0/5
5.0 /5
I would recommed now because maintainance has been improved compared to how it used to be longtime ago

4.0/5
4.0 /5
Personnel was kind and helpful. Manager Isela was understanding and answered all questions in a timely manner.

5.0/5
5.0 /5
Did not realize maintenance would destroy the bird nest themselves and not move the birds. Two birds fell and died during the process. Repeatedly I asked if pest control should be the one to remove and rehome the nest and he kept insisting he has to do it. I’m pretty sure California requires pest control to remove a bird’s nest.

Anne
Jun 19, 2023
5.0/5
5.0 /5
Responsive, professional and friendly leasing office and maintenance crew!

5.0/5
5.0 /5
Karina was super kind and helpful throughout my entire experience and made it super easy for us