I was forced to pay $330 for a pet deposit and pet rent despite petscreening taking 2 weeks to finalize my support animal documentation. I didn’t want to pay it since I did not owe it due to already doing everything in my power to finalize the support animal documentation. I explained that I had turned in my paperwork per their request weeks ago and that they asked for additional documentation which I provided. I reluctantly paid the $330 despite never owing it in the 1st place due to the manager’s promise that it would be credited to my account upon my petscreening finally being finalized. I refused since I never owed and was threatened with fines and eviction so I paid it anyways due to Timbers management providing me written documentation promising that my account would be credited the $330 as soon as the petscreening approved the additional documentation. They approved it, however, I was not credited the $330 as promised (in writing which I have) so I was forced to take action and stop the payment. This resulted in a $30 return check fee which is still on my account. This $30 fee is the result of Timbers management lying to me and not crediting my account as promised in word and in writing. Living here has been a nightmare as I’ve been dealing with calls and emails regarding this matter constantly. I’m a solid tenant and will remain one of you guys honor your word and do the right thing here and erase that $30 fee. Thank you

Discuss sublease options and discussions with the Timbers Apartment management.

Property: The TimbersAddress: 900 Peques Street, Apt. 802, San Marcos, TX 78666Move-In Date: August 16, 2026Tenant: Brooke Van DineGuarantor: Lindsey Van DineI am writing regarding the serious and ongoing health and safety concerns in my daughter's apartment at The Timbers. My daughter is a tenant under the lease, and I am her guarantor. Given the severity of the conditions she and her roommates have experienced since taking possession on August 16, I am formally requesting immediate corporate intervention.In just two weeks, the residents have experienced the following:The air conditioning has not worked properly since move-in and remains unresolved. They were specifically told the interior AC unit would be replaced, but the AC contractor has now told them it will NOT be replaced, directly contradicting what management communicated.There have been rats in the ceiling, with activity significant enough to knock light fixtures out of the ceiling. This resulted in insulation contaminated with rat feces falling onto the kitchen counter and into their living space.The apartment is now infested with fleas despite NONE of the residents having animals. My daughter was informed that the residents would be responsible for the cost of treatment. Given the existing rodent problem and the fact that none of the residents have animals, this is completely unacceptable.The smoke detectors in the apartment were dated 2009 and were not functioning. They were not replaced with the urgency that a life-safety issue should require and were ultimately addressed on Friday, August 28. Concerns regarding smoke detectors at the property were significant enough that the Fire Marshal was notified and came onsite.These residents signed leases and paid for an apartment that should have been safe, sanitary, properly maintained, and ready for occupancy on August 16. Instead, essentially from the time they moved in, they have dealt with HVAC failure, rodents, rodent waste contamination, falling fixtures and insulation, fleas, and nonfunctioning smoke detectors.These conditions are also creating a significant financial and personal burden for the residents. They are college students living on limited incomes, yet they have already spent hundreds of dollars out of pocket on additional window coverings, fans, and pest-control products simply trying to make the apartment tolerable while these issues remain unresolved. They are also facing what will likely be an unreasonably high electricity bill as a direct result of the ongoing AC problems.More importantly, these conditions are interfering with their ability to reasonably live in and use the apartment they are paying for. My daughter works two jobs while attending school and is unable to sleep because of the constant sound of rats moving through the walls and ceiling and because she is repeatedly being bitten by fleas in her own apartment. This situation is not merely inconvenient—it is affecting her daily life, her ability to rest, and her ability to focus on work and school.Given the number and severity of issues discovered immediately after move-in, I also have serious concerns regarding how Apartment 802 was inspected, approved, and deemed ready for occupancy.At this point, we require the following:A permanent resolution of the AC issue and written clarification regarding the conflicting information about replacement.Professional inspection and complete remediation of the rodent problem, including the ceiling and any other areas where rodents may be entering or nesting.Professional cleaning and sanitation of all areas potentially contaminated by rodent feces or contaminated insulation.Professional treatment of the flea infestation at NO COST to the residents.An explanation of the move-in inspection performed prior to August 16 and how these conditions, particularly the nonfunctioning smoke detectors, were not identified and corrected before occupancy.Appropriate rent credit and reimbursement or other financial consideration for the residents' out-of-pocket expenses and increased utility costs resulting from these conditions.If these conditions cannot be promptly and permanently resolved, written confirmation that the residents will be permitted to terminate their leases without penalty, additional fees, or other financial liability.A specific written timeline for completion of all outstanding repairs, treatment, cleaning, and remediation.Texas law imposes obligations on residential landlords concerning conditions that materially affect the physical health or safety of tenants and contains specific requirements regarding smoke alarms. Given the nature and number of issues involved, we are taking this matter very seriously.We are preserving all documentation related to these conditions, including photographs, videos, receipts, maintenance requests, emails and text messages, communications with management, information provided by contractors, documentation regarding the smoke detectors, pest activity, and information concerning the Fire Marshal's involvement.I have legal counsel available. If PeakMade does not immediately intervene and provide an acceptable resolution, I will turn this matter over to my attorney for review of the lease, the property's obligations to the residents, my obligations as guarantor, and all remedies available under Texas law. We are also prepared to provide our documentation to the appropriate City of San Marcos health, code enforcement, fire-safety, and other authorities as appropriate.Please do not simply refer this matter back to onsite management without corporate oversight. The onsite team has already had the opportunity to resolve these issues, yet the residents continue to receive conflicting information and inadequate resolution.I expect acknowledgment of this complaint and a substantive written response from corporate management within 48 hours of receipt detailing exactly how these matters will be resolved and when.If PeakMade's position is that the residents are responsible for any of these conditions or associated costs, including the flea treatment, please provide that position and the contractual and factual basis for it in writing.I would prefer to resolve this directly and without further escalation. However, after what these residents have experienced since August 16, continued delays, temporary fixes, conflicting explanations, or attempts to shift responsibility to the residents are no longer acceptable.Thank you,Lindsey VanDineGuarantor – Apartment 802

My son was supposed to move in to unit 2204 last weekend. We went and it is unlivable. He and his roommate filled out the inspection form in great detail, along with pictures and videos, I’ve called the office twice and emailed Chloe who I was told is the property manager. No one has responded to any of our contact efforts, which is why I am escalating this. Classes begin next week and this situation is unacceptable. I need to hear back from someone by tomorrow. I do not want to be forced to escalate this further.

I have been in contact with the leasing office since Tuesday July 14. I have called multiple times with no results. We have not received any emails indicating next steps. They have been polit until today. I need a resolution. We would like to stay in the same apt .and not move. My number is 8175043469 .

Dear Corporate Management,I am writing to file a formal complaint regarding ongoing safety issues, harassment, and now retaliation that I am experiencing as a current resident at The Timbers in Unit #101. I am requesting immediate corporate intervention due to the hostile living environment and the leasing office’s failure to address repeated and serious violations.Since moving into this unit, I have experienced and reported multiple safety concerns caused by my roommate, Brandon “Benny” Ruiz, and his guest, Augustine Martinez. These concerns include unauthorized guests staying in our unit beyond the allowed lease limits, Augustine being given an unauthorized key to the apartment, ongoing harassment and intimidation inside the unit, verbal aggression and threats, a domestic violence incident inside the apartment involving my roommate and Augustine, loud disturbances at inappropriate hours, tampering with my electricity by shutting off my bedroom breaker, and two unregistered dogs causing property damage and unsanitary living conditions. The police have already been involved due to harassment and safety concerns and reports have been made.Despite numerous reports I have made to the leasing office, no formal action has been taken against the individuals responsible for these repeated lease violations. Instead, I have been ignored, dismissed, and unfairly treated—despite being the resident who has been endangered and who has followed the appropriate channels to request help. The leasing office has not provided a safe living environment, nor enforced the lease consistently or fairly.Due to the continued safety threats inside my own home, I installed a Ring security camera in the shared common area facing the front entry and kitchen for my protection and documentation purposes. This device does not point into any private bedroom or bathroom and does not violate anyone’s privacy, as Texas law does not recognize a reasonable expectation of privacy in shared common areas. Texas is also a one-party consent state under Texas Penal Code §16.02, which allows recording for safety.However, after installing this safety device, I began receiving threats from the leasing office that I would be issued a lease violation if I did not remove the camera. I reviewed my lease in full, and nowhere does it state that personal security cameras are prohibited in shared areas of the unit. The leasing office referenced “paragraph 11.1(c)” as justification, but that section has nothing to do with cameras. When I asked for the exact lease clause that prohibits personal security cameras, they could not provide one. Instead, I was met with intimidation tactics and threats of punishment. This is clear retaliation for asserting my rights as a tenant and requesting safety—retaliation that is illegal under Texas Property Code §92.331.I have been a compliant and respectful tenant. I have filed complaints properly and only installed the camera to protect myself given the dangerous behavior I have been subjected to inside the apartment. I should not be threatened or retaliated against for wanting to feel safe inside my own home.I am requesting corporate to:• Investigate the leasing office for negligence and retaliation• Investigate ongoing safety violations inside Unit #101• Allow the continued use of lawful security equipment for protection• Stop any further harassment or retaliation by management• Enforce the lease fairly and equally among all residents• Take corrective action against those causing safety threats and lease violationsI can provide written complaints, screenshots, videos, photos, witness statements, and police report documentation upon request. I also request that all communication moving forward be conducted in writing.I appreciate your immediate attention to this serious matter and expect a timely response.Sincerely,Kyra JosephsResident – Unit #101The Timbers