Dear Corporate Management, I am writing to file a formal complaint regarding ongoing safety issues, harassment, and now retaliation that I am experiencing as a current resident at The Timbers in Unit #101. I am requesting immediate corporate intervention due to the hostile living environment and the leasing office’s failure to address repeated and serious violations. Since moving into this unit, I have experienced and reported multiple safety concerns caused by my roommate, Brandon “Benny” Ruiz, and his guest, Augustine Martinez. These concerns include unauthorized guests staying in our unit beyond the allowed lease limits, Augustine being given an unauthorized key to the apartment, ongoing harassment and intimidation inside the unit, verbal aggression and threats, a domestic violence incident inside the apartment involving my roommate and Augustine, loud disturbances at inappropriate hours, tampering with my electricity by shutting off my bedroom breaker, and two unregistered dogs causing property damage and unsanitary living conditions. The police have already been involved due to harassment and safety concerns and reports have been made. Despite numerous reports I have made to the leasing office, no formal action has been taken against the individuals responsible for these repeated lease violations. Instead, I have been ignored, dismissed, and unfairly treated—despite being the resident who has been endangered and who has followed the appropriate channels to request help. The leasing office has not provided a safe living environment, nor enforced the lease consistently or fairly. Due to the continued safety threats inside my own home, I installed a Ring security camera in the shared common area facing the front entry and kitchen for my protection and documentation purposes. This device does not point into any private bedroom or bathroom and does not violate anyone’s privacy, as Texas law does not recognize a reasonable expectation of privacy in shared common areas. Texas is also a one-party consent state under Texas Penal Code §16.02, which allows recording for safety. However, after installing this safety device, I began receiving threats from the leasing office that I would be issued a lease violation if I did not remove the camera. I reviewed my lease in full, and nowhere does it state that personal security cameras are prohibited in shared areas of the unit. The leasing office referenced “paragraph 11.1(c)” as justification, but that section has nothing to do with cameras. When I asked for the exact lease clause that prohibits personal security cameras, they could not provide one. Instead, I was met with intimidation tactics and threats of punishment. This is clear retaliation for asserting my rights as a tenant and requesting safety—retaliation that is illegal under Texas Property Code §92.331. I have been a compliant and respectful tenant. I have filed complaints properly and only installed the camera to protect myself given the dangerous behavior I have been subjected to inside the apartment. I should not be threatened or retaliated against for wanting to feel safe inside my own home. I am requesting corporate to: • Investigate the leasing office for negligence and retaliation • Investigate ongoing safety violations inside Unit #101 • Allow the continued use of lawful security equipment for protection • Stop any further harassment or retaliation by management • Enforce the lease fairly and equally among all residents • Take corrective action against those causing safety threats and lease violations I can provide written complaints, screenshots, videos, photos, witness statements, and police report documentation upon request. I also request that all communication moving forward be conducted in writing. I appreciate your immediate attention to this serious matter and expect a timely response. Sincerely, Kyra Josephs Resident – Unit #101 The Timbers