I have sent multiple emails to the leasing office over the past month and also visited the leasing office in person on September 25, 2026, regarding the contact information for a tenant who moved into my former apartment (Unit 262) in July 2026 while I was still residing there. While I understand that it may take time to get in contact with an individual, I am concerned by the number of times I have had to contact the apartment complex regarding this matter without any further action being taken. It has now been four days since I visited the leasing office in person. During that visit, I was informed that if the resident does not agree to pay their portion of the outstanding PG&E bill, I may need to pursue the matter through Small Claims Court. I would appreciate it if you could please look into this issue and provide me with an update on what steps, if any, the leasing office can take to assist in resolving this matter. I would also appreciate clarification regarding the appropriate next steps so that I can determine what legal and appropriate measures I may need to take to recover the resident’s portion of the PG&E bill.

Dear PeakMade Customer Care and Regional Management,I am requesting urgent corporate review and intervention regarding a disputed lease agreement for Huy Nguyen at The U Davis, 625 Cantrill Drive, Davis, CA.FACTUAL BACKGROUND1. Material Rent Discrepancy and Pre-Signing RepresentationBefore signing, the outgoing tenant, Anston Doan, represented to me in writing that I was taking over a shared bedroom at $799 per month. I relied on that representation during the takeover process and submitted a $150.00 holding deposit on August 31, 2026.2. Lease Reflects a Different RateThe executed lease instead states $999 per month. When I raised the discrepancy after discovering it, Anston stated that The U “should also just charge you 799” and later forwarded me The U’s own pricing communication showing The Silo shared bedroom at $799/month and private bedroom at $999/month.3. Unresolved Inconsistency Regarding the Claimed “Exact Takeover”The U has stated in writing that I assumed Anston’s “exact lease terms, floorplan, and monthly rate.” However, my executed lease identifies the dwelling as “TBD” and states that the dwelling and/or bedroom may be assigned later.If this was an exact takeover of Anston’s lease interest, I am requesting clarification of the exact unit, bedroom, occupancy type, and monthly rental rate that were transferred to me.4. Repeated Requests for Documentation and Meeting Were Not AnsweredI formally requested documentation supporting The U’s assertion regarding Anston’s actual lease terms and $999 monthly rate. I also requested an in-person meeting to resolve the dispute. I have not received the requested documentation or a response to my meeting request.5. No Possession and Prompt Rescission RequestI have not received keys, have not moved in, and have not taken possession of any unit or bedroom.On September 14, I sent The U a formal written notice seeking rescission/cancellation and requested a written response by 5:00 PM on September 15. That deadline passed without a substantive response from local management.BASIS FOR CORPORATE REVIEWCalifornia Civil Code §§ 1565 and 1689 recognize requirements concerning mutual consent and circumstances in which a party may seek rescission based on mistake or other defects in consent.My request is based on the materially different understanding of the rental rate under which I entered the transaction, together with the unresolved inconsistencies concerning the lease takeover.REQUESTED RESOLUTIONI respectfully request that PeakMade Corporate Management review this matter and provide a written response within three (3) business days of receipt of this escalation, addressing:Mutual cancellation and full release of Huy Nguyen from the disputed lease and any present or future contractual or financial obligations;Full restitution of $261.16, consisting of the $150.00 Holding Deposit, Huy Nguyen’s $55.58 application fee, and Hung Nguyen’s $55.58 application fee ; andWritten confirmation that the account has been closed with a $0.00 balance, including removal of the currently posted $999.00 rent charge, $50.00 monthly utility fee, and $17.00 damage liability waiver charge, and confirmation that no disputed amount will be reported to any credit or tenant-screening bureau.If I do not receive a substantive response within that timeframe, I will proceed with appropriate legal and consumer-protection review while preserving all available rights and remedies.Please confirm receipt of this escalation and identify the Regional Manager or corporate representative assigned to review the matter.Sincerely,Huy Nguyen

Hello,I moved out of my unit and left it fully cleaned. I'm writing to dispute the trash charge based on the photo you sent me. Those items are not mine — they belong to the new tenant, who I understand was allowed by other residents to place them there.Since the trash is not from my tenancy, I'm requesting a refund of the $50 charged to me. Please review the photo again and correct this on your end.Let me know once this has been resolved, or if you need any further information from me.Thank you.

I got charged for the blinds being broken, but I was already got a notice of billing for the replacement cost in addition to rent for the month of August. This is a repeated charge considering that maintenance did not repair the blinds after they already charged me.

URGENT – LEASE CANCELLATION ESCALATIONI am requesting immediate assistance regarding my Student Housing Lease Contract at The U Apartments in Davis (The Silo floorplan), executed on September 1, 2026.Prior to signing, I was provided with The U Davis pricing information showing The Silo Shared Bedroom at $799/month and Private Bedroom at $999/month. However, my executed lease charges me $999/month, while the lease itself confirms that my assigned The Silo floorplan is a shared-bedroom arrangement.Based on this material discrepancy between the pricing and room terms presented to me prior to signing and the terms reflected in the executed lease, I submitted a formal written request for cancellation of the lease prior to move-in to theudavis@peakmade.com on September 9, 2026, together with supporting documentation.In that request, I asked for a written response by 5:00 PM on September 10, 2026. That deadline has now passed, and I have received no response. I also followed up through the telephone/text contact I have been using to communicate with The U Davis and have received no response there either.My lease is scheduled to begin on September 15, 2026, and I have not moved in or taken possession of the unit.I am therefore requesting that PeakMade Customer Care immediately escalate this matter to the Property Manager, Regional Manager, or other appropriate management representative for review and provide me with a written response to my lease cancellation request as soon as possible.For identification purposes: my formal cancellation request dated September 9 was sent from my UC Davis email address, huytnguyen@ucdavis.edu, to theudavis@peakmade.com. My personal email address previously used in communications with The U Davis is huynamtrannguyen1901@gmail.com. Both email addresses belong to me and relate to the same lease account under Huy Nguyen, The Silo, executed on September 1, 2026. Please use either email address to locate and review my lease and prior correspondence.Thank you for your prompt assistance.Huy Nguyen

I am contacting PeakMade Customer Care regarding a pending disability-related reasonable accommodation request concerning a resident at The U Davis in Davis, California.On September 2, 2026, the resident formally submitted a reasonable accommodation request to The U Davis, supported by a signed medical letter from a UC Davis Student Health Center physician.The physician confirmed that, due to her medical condition, she cannot continue her studies at UC Davis and needs to return to her home country for medical treatment. The resident has withdrawn from UC Davis and returned to China on September 7, 2026 for medically necessary treatment.The resident has never moved into, occupied, or taken possession of the apartment. The lease commencement date is September 15, 2026.The resident is requesting termination of the Lease before commencement as a disability-related reasonable accommodation, rather than an ordinary voluntary lease cancellation.We have not yet received a substantive written response from The U Davis regarding the accommodation request.We respectfully request that PeakMade Customer Care escalate this matter to the appropriate Property Manager, Regional Management, and corporate personnel responsible for reasonable accommodation and fair housing matters.Supporting medical and university documentation has been provided directly to The U Davis management. We are available to provide any additional information reasonably necessary for review.Please confirm receipt of this request and advise us of the appropriate management representative assigned to review this matter.The September 15 lease commencement date is approaching, so we respectfully request prompt attention.Thank you.

I found a new tenant to take over my lease so I want my deposit that I put down back. I talked to a representative and they said it would be done.

First of all, I didn't return my key until August 25th. If you have any concerns about whether I'm telling the truth, please review your surveillance camera on August 25th. I went into the office to argue for the possibility of getting a refund for unlocking the doors of my room, as well as returning my key as my official move-out. Secondly, the pictures were not taken on the day of September 3rd. Instead, it was before my official move-out date, as I went back on the day of August 25th in order to dump the trash in my restroom. There was also a package on the dining table outside of my room. I went back to pick it up, and I took it back with me. This is a fraudulent charge on my FMO.

I am disputing the $152 Turn Damage Fee listed as “Heavy Clean split 4 ways” on my FMO. A third-party cleaning company was hired to perform a deep cleaning after move-out, and I do not believe I am personally liable for the damages or cleaning-related charges being assessed to my account. I am requesting that this charge be reviewed and removed, as I did not cause or agree to be responsible for these damages. Please provide documentation showing the specific damages I am being held responsible for and the basis for assigning this charge to me.

We had already hired professional cleaners to clean the apartment before moving out, so we believe the $100 damage fee is not quite justified.