I was promised a 2 bedroom 2 bath but they said they could not show me the unit because it was being remodeled. They said I can come after the remodeling date, pay the deposit and I can move in that day. I was told I didn’t have to pay first month rent just deposit. I arrived and they said I have to pay first month rent.I paid my deposit and first month rent. They gave me the keys to apartment and I went upstairs so excited for my new apartment and there is people already living there. And they already looked like they hated me!I go back downstairs and they said they forgot to update the website for student housing. So I asked if I could move into a non student apartment they said it was not an option they said I want to do that I would have to rent out an entire 4 bedroom unit and each unit is 999.99 a month. So I decided ok I’ll stay but some more of my things are in Sacramento so I go back to get my things. Due to everything that happened I was very discouraged and scared to bring me and my daughter to an already fully occupied apartment, I stayed over at my sisters house for a few days.When I came back all my things that I did put in there were gone. Completely missing and the things that were there clearly weren’t mine and had clearly moved in where I thought I lived.I go back downstairs and they said they accidentally TRASH COMPACTED ALL OF MY BELONGINGS!!!!! My daughters pictures, toys and memories, my Cuban link chain and pendant, my laptop, my daughters bike, my car keys, my purses and heels, clothes and shoes for my daughter and I, my entire inventory for all of my work belongings, EVERYTHING!!! I’m a self employed cosmetologist and I can’t even make money without my tools and kits!!!I let’s them know what happened and they said that person is now the new owner of the unit and they will move me but they can’t do anything about put my daughters and I entire life in a trash compactor!!!I told they I would sue!! So they said give me a list of the damages and we will pay it back. I did that. They said now we need the receipts and pictures of me with the items or just the items in general to prove I had them. Which was almost impossible because they threw everything away but I managed to find a lot the receipts through my emails and my bank statements so I was excited to think I was going to get everything back! NO.THEY OFFERED $3,000 dollars for EVERYTHING!!!! The staff at front desk even cried for me because she felt so horrible she was the one who opened the door and started throwing my things away and she would tell me how badly she wanted my green Chanel bag and when she was throwing everything away she couldn’t believe that someone would just throw all these nice things away! She said she even jokingly played with my daughter’s toys too and she felt so bad even then but she just did her job. She told me if she were me she would not take the money and take them court.I stay and just decided to work like crazy and move out when I have enough. Not even two weeks later my new roommates had bloody underwear everywhere, bugs coming from not taking out the garbage and washing their dishes. They would come sit and stare at me and my clients when I was doing hair and not say anything to us no matter how much we tried to spark a conversation. They made my clients feel so uncomfortable and I lost so much clientele from just them doing that.I still never said anything. I just worked so I could move. It still wasn’t even the end of the 2 weeks and the roommates said they feel uncomfortable about me bringing men in the house to do hair. Even if theydidn’t literally be rude or say anything inappropriate or just not say anything at all! They complained. So I switched my clientele to only women and they complained about that too! They said said they just didn’t feel comfortable with me doing hair at all the apartment… all these conversations were held with the apartment staff so we could come to an agreement. At first they told the roommates I could do hair there because it’s literally my only form of income and it allowed. They asked them to keep their distance from me and my clients if I did not like the situation.They didn’t care, the roommates continued to basically harass me and my clients and then go downstairs and blame me for the harassment.I quit doing hair completely. I had to go find a new job and I had no clue what I was about to do. I just graduated school for cosmetology it’s literally the only thing I know but there’s no jobs for just hair in Davis.My pomchi was with me since day one of my move. I paid my pet deposit and rent and they told the office she’s afraid of dogs. It’s literally been about 2-3 months now and my dog stays in the room with me unless she’s being taken out to walk. Either way she’s always with me. She’s a lapdog and glued to my hip. I literally would carry her in my purse EVERYWHERE I go.I came home one day and she left her bedroom door open one day and 3 big cats ran out and tried to attack my dog! I grabbed my dog and I told the apartments and told them we’re not even allowed to have more than 2 pets! They told me they would handle it and did nothing.I got a kitten not long after that and they told me we’re not allowed to have pets. But my roommate can keep her cats because she has paperwork on them. My dog is literally a support dog. Documented, tagged and VESTED!!! by law I didn’t even have to pay my pet deposit or rent but I just did it to keep them happy. They complained about my dog every single day.My daughter is such an innocent soul she would always be excited to see them and tell them hi and they would literally look at my child like they were disgusted and would roll their eyes so fucking hard at my child my kid would literally get to the point of almost tears and would ask me all the time “why don’t they like me?“ “Did I do something?” “It’s like they hate us mommy, did you do something?” No baby, all I did was try to get us a home… I wouldn’t say anything because I already felt defeated enough, I didn’t think it would make it better nor would it matter. I got so feed up I started not coming home. They would say I’m making load noises and bangs and my dog is barking out of control and I literally have pictures and emails of my location with my dog with me when I got the call from the apartments and proved I wasn’t even there to make a sound nor was my dog. That was it I was defeated.I just decided to move, I was so traumatized and depressed after everything that happened I couldn’t even get into my car for days because they threw away my keys, and I couldn’t work because they threw away my tools and I didn’t have any money left because everything I thought I would have extra I used to pay rent and I can’t make any more money without my tools or even having a place for them to come too!I finally found another place and they said I have an almost 9k balance for what? So I tried to contact the apartments to set up a paying arrangement with them and they blocked me. Like a fucking teenager blocks a stupid boyfriend! This is a whole business and they block and a whole tenant. I called Peak Maid Management. No luck. It’s a spoof company number. I found out they’re really listed under Greystar. Still no luck. Nobody answers the phone, nobody responds to the emails. Nobody helps. And I’m literally trying to pay off a balance that I don’t even need to pay! I just want to move and be back happy in peace. Now it’s like I’m trapped. I’m stuck! And everyone that can help me doesn’t even exist anymore. The building is permanently closed due to all the shit they put everybody through but I’m still sitting here… S T U C K.

A refund check was sent to my son Trevor Cohen in the amount of $117.58. ( check no. 822729. Could you reissue a new check as this one is expired. Thank you very much.

Stovetop damage existed prior to move-in, bedroom C and corresponding bathroom was left in better condition than received—cleaned much of the existing mold (used many cleaning anti-mold products and was forced to buy a dehumidifier. Lived with this persistent problem throughout my lease which is a serious health hazard), cleaned up dirt- and hair-filled carpet/baseboard, and wiped down the existing surfaces. This should reduce the cost to about $78.75 for blind damage and common-area painting—other cleaning/damage-related fees are inapplicable. The resulting cost is covered nearly 2x over by the $150 deposit. Leftover $71.25 should be returned from the deposit. Video documentation in current format is unable to be uploaded to this form.

I’m writing to formally dispute several charges applied to my account following my move-out from the double room I leased under a single agreement.To summarize:I was charged two carpet cleaning fees for the same room, which is unacceptable and clearly a duplicate charge. And when shown in the move out statements for 314 C1 and C2 . It is the same picture of the cleaning charge , both with 2 different prices.I was billed a property protection fee for one room, despite the lease covering a single double room.I was charged for drywall repairs for both C1 and C2, yet only received a refund of $77 for C1, while being charged $117 for the other—again, under the same roomthese charges were not properly deducted from my security deposit, which should have been the first step before any billing.I am now being threatened with collections, which is both distressing and unjust given the unresolved discrepancies.

$85 cleaning fee and $14.50 property protection fee. The apartment was cleaned when moving out. I have pictures of every common area being clean, at the time of move out. Also, I don't believe a property protection fee was previously mentioned. The images in the sheet that charged money was too blurry to see, so I don't even know what areas got charged. I can provide pictures of what the apartment looked like at move-out once I have more information

I hope all is well. I’m reaching out because I have been charged and had money taken away from my security deposit even though I have emails, and calls telling me that I would get a full refund. I emailed multiple times throughout the year stating and showing the damages that came up due to my roommates and I was told that I would be excused from being held liable for the damages. Thank you for your time!

I was charged two cleaning fees (one for partial cleaning and one for carpet cleaning) for the Bedroom B in the unit that I was leasing, but when I reviewed the images of the areas of the bedroom serviced, I noticed that these services were not done on the bedspace that I had occupied during my lease.More specifically, my bedspace was the one closest to the large window at the far end of Bedroom B (a double-occupancy bedroom) in Unit 346. I had thoroughly vacuumed and cleaned out my side/bedspace of the room (bed, closet, desk, window, and area around it), vacated the unit, and turned in the apartment keys by August 13th. Afterwards, my then-roommate moved bedspaces to get the window view (so, she moved over into the bedspace that I had just vacated).I believe that the cleaning services were done on her original side of the bedroom (the bedspace closest to the bedroom door). When I was still in the unit and in the process of moving out, I obviously could not clean her original side of the bedroom since her stuff was still there and she was still occupying that bedspace at that time. She is still leasing the Bedroom B in this unit and can confirm this.I am wondering if there is a way to drop/reduce the cleaning fee charges since it appears that these cleaning services were not done on the bedspace that I had actually occupied?

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I have reached out to the management team at The U three times now asking a simple question. I wish to know which address they are going to be mailing my deposit check to. I want to know this because my parents moved houses since the first time I moved to The U, And I’m not sure I updated the address on file. That is OK, because I still have access to my old address, so I would be able to retrieve the check. The only problem is, I have no idea which address they have on file for me, so I don’t know which house I should go to. When I initially moved out/asked them, management told me to just refer to my “move-out” packet, But I cannot find that anywhere. I have scoured all of my inboxes, and even my trash inbox in my mail. I can’t find this move out packet anywhere, so I asked them to send it to me again. I also asked them if they could just let me know the address they have on file. I have reached out three times now, and they have just been ignoring me. The management team also takes like two hour lunch breaks and never responds to emails. Their office always closes and hour to half an hour earlier than they say they close. Someone really needs to check on this, because while I understand most of them are students, so am I and I am PAYING the apartment for them to do their job! It is insanely frustrating that they literally cannot go check somebody’s address, which takes one minute. They also can’t respond to emails. They also aren’t open the hours they advertise. These people you’re paying take way longer lunch breaks without your knowledge. It at worst hurts and frustrates, and at best annoys your customers and people who live here.

I am disputing unfair move-out charges from The U Apartment after living there for three years. I was charged $160 for paint and $100 for carpet cleaning, even though the paint deterioration was normal wear and tear (confirmed by a maintenance staff previously) and the carpet stain was not caused by me. Instead of providing proof, the office repeatedly demanded that I “prove” I didn’t cause the issues, which is unreasonable and unfair.When I called to discuss this, the staff were extremely rude and unprofessional — they constantly interrupted me, spoke over me, raised their voices, and eventually hung up. This level of customer service is unacceptable and disrespectful to tenants.I am requesting that the unfair charges be removed, that I be provided the legally required breakdown of deductions (California Civil Code §1950.5), and that action be taken regarding the staff’s conduct.