Hi there,I’m following up to check on the status of the appeal I submitted regarding my move-out charges. Could you please confirm that it was received and let me know when I can expect an update?Thank you,Ella Walton

As the father of Julia Mitchell, I personally participated in cleaning her bed space and disposed of all related trash. I personally inspected her responsible space in order to specifically avoid the cleaning and trash removal charges that you are now attempting to charge us. I also took pictures of the space before leaving and can provide those upon request (not included as part of this submission but will if needed).

This is not a lot of money but my parents cleaned this entire apartment when I moved out. The condition it was left in by my other roommates was disgusting. They left garbage in the garbage can. They left “leftovers” in the refrigerator. They left a broken beer bottle in the freezer that we cleaned up (and my mother cut my hand on). One of my roommates was intending to come back after we left (he texted this to me) to get certain personal items. We cannot help if he also did not remove kitchenware that belonged to him or the other 2 roommates who are his friends. These roommates were all friends and I did not know them before I moved in.My parents and I removed EVERY piece of my property from the common area. It makes no sense to be charged for the disgusting behavior of my roommates who are not my friends. Why did their parents who came for SU graduation not care about the condition that they were leaving the apartment. My parents did and they cleaned the entire place. If you feel that a charge is appropriate for not removing certain dishes from the cabinets that I did not bring and did not belong to me you can get it from my other 3 roommates.In the pictures I am attaching, you can see the garbage can as we found it - left by the roommates full of garbage. We threw it all out. You can see the clean afterwards, including the clean freezer that was full of food and a shattered beer bottle. The refrigerator was full of food, the cabinets were full of food. We cleaned everything but did not remove the dishes that were not mine. We expected the roommate who returned for his remaining property to take his dishes with him. It is not my fault that he did not.In the pictures, you can see the mattress pad and bag left behind by my last roommate who was coming back to retrieve remaining belongings. We left them as they were not mine. Not only did we clean my personal room and bathroom but we cleaned the ENTIRE common area.

The key was dropped into the key deposit box on Thursday, June 18 at approximately 10:00AM. The envelope was completed accurately.

There is a charge for a mailbox key on my son's FMO bill. This key was never used and sat on my son's desk the entire 2 years he lived there. It was turned in with his other keys back in May. I spoke to someone at the property in July and was told my son's account was "clean" and we didn't owe anything. They were just awaiting the inspection of the common areas to provide the final bill.His returning of the keys had already occurred. I'm fine paying the cleaning and trash removal charges on his FMO bill, but I'm not going to pay for the mailbox key.Thank you.

Theory Syracuse Management,I am writing to dispute several of the move-out charges assessed against my security deposit for Unit 150-C, Lease 15341414.I want to clarify at the outset that I am not disputing the separate $50 cleaning charge. I recognize that the oven and some of the counters required additional cleaning when I moved out, and I believe that charge is fair.However, I am requesting review and clarification of the following charges.$75 Cleaning Charge – ShowerI dispute the $75 cleaning charge associated with the shower. After reviewing the photographs included with my move-out statement, I do not see what specific condition warranted a $75 cleaning charge.I would appreciate clarification regarding exactly what issue is being identified in the photographs, what additional cleaning was required, and how the $75 amount was determined.$137.50 Trash Removal Charge / Common AreaI dispute the $137.50 trash removal charge assessed to me.Some of the property left in the common area belonged to my roommate rather than me. I have a text exchange with my roommate in which I specifically asked him about the snowboard and the other belongings that remained in the apartment. He responded that he had tried to return to the apartment to retrieve his belongings but was not permitted back into the room. He also stated that he had called the building and explained that he still had property that he needed to move but was still not allowed to return. I can provide a screenshot of this exchange as documentation.Additionally, the mini-fridge pictured in the unit was already present when I moved in. I had no reason to believe that it was abandoned property or something that I would personally be responsible for removing when I moved out. If the mini-fridge was not considered part of the unit, I would like clarification regarding how I was expected to know that, particularly since it was already there when I took possession of the apartment.Because this was a shared common area, I would also like clarification regarding which specific items my $137.50 charge was based on and how my portion of the trash-removal cost was calculated. I do not believe I should be charged for another resident's belongings, particularly when that resident states that he attempted to return to retrieve them but was not permitted to do so, or for property that was already present when I moved into the apartment.$135 and $10.50 Appliance Damage ChargesI am also disputing the two appliance-related damage charges and would like additional information regarding what each charge represents.The photographs appear to show the freezer and stovetop, but the statement does not make clear what specific damage is being alleged, which charge corresponds to which appliance, or what was actually repaired or replaced.Regarding the freezer, I would specifically like clarification as to what is considered damaged. From the photographs provided, I cannot determine what the alleged damage is. Please identify the damaged component, explain what repair or replacement was necessary, and clarify how it was determined that the damage occurred during my tenancy.Regarding the stovetop, its condition was substantially similar when I moved into the apartment. I recognize that I do not have photographs from my move-in documenting its condition, but I ask that management review any previous inspection photographs, maintenance records, or move-in/move-out documentation that may show its condition before my tenancy.I also believe the history of the apartment is relevant when determining responsibility for conditions in shared areas and appliances. I lived in the apartment for approximately one year, while other residents had occupied the unit for significantly longer periods before I arrived. My roommate informed me that he had lived there for approximately three years and that the apartment had not been fully cleaned or turned over during that period.Because of this, I do not believe it would be fair to attribute accumulated wear, damage, or conditions from previous years to my one-year tenancy simply because I was one of the residents moving out at this time.For each of the charges I am disputing, I would appreciate any relevant documentation showing:The specific condition, damage, or property for which I am being charged;How it was determined that I was responsible for that condition or item;What cleaning, repair, replacement, or removal was actually performed; andHow the amount assessed to me was calculated.I am not seeking to dispute legitimate charges for conditions for which I was responsible, as demonstrated by my acceptance of the separate $50 cleaning charge. I am simply requesting that the remaining charges be reviewed and sufficiently explained, particularly where they may involve another resident's belongings, property that was present before my tenancy, or conditions that may have existed before I moved in.I would appreciate a written response addressing each of these disputed charges.Thank you,Abraham ValeroUnit 150-C

I’m not disputing the $133.33 holdover charge, but I would like to request a review of the $200 adhesive removal charge and the three separate painting charges of $110, $60, and $60.The $200 charge is listed specifically for removal of five adhesive strips from the shower. I completely understand that I should have removed them before moving out, but I was surprised by the amount and would appreciate a breakdown of how the $200 was calculated, including the labor, materials, and any other costs included in that charge.I would also like clarification on the three separate painting charges. The inspection does not clearly explain which specific areas correspond with each of the $110, $60, and $60 charges or how those amounts were calculated. I would appreciate a breakdown of the labor and costs associated with each charge, as well as identification of the specific areas being charged.My move-in inspection also documented some existing chips, scuffs, indents, and paint damage, so I would appreciate having the painting charges reviewed with that documentation in mind.I’m happy to take responsibility for anything I caused; I’d just like to better understand how these amounts were determined and whether any of the charges can be adjusted after review. I really enjoyed living at Theory and appreciate you taking the time to look into this.

I don’t believe anything was broken? Looks like the same picture as a different one. Seemed to be working just fine.

Hello,After talking with my daughter she said her keys were placed in an envelope and left on a table because no staff was available to collect the keys. I do not know what happened to this envelope but feel that if the staff was available or their was a secure way to return the keys then we would be responsible. Thanks for your consideration in this matter.James Seeley

To the Theory Syracuse Management Office,I am writing to formally dispute the $150.00 in outstanding charges on my move-out statement dated August 7, 2026 (Lease 15442295, Unit 501-A), consisting of a $100.00 Turn Cleaning Fee and a $50.00 Turn Trash charge. I am requesting that both charges be reversed in full.I vacated the unit on May 6th, 2026 in clean, move-in-ready condition - by any reasonable standard, in better condition than when I took occupancy. The photos included in the charge detail documentation do not support either fee:1. Turn Cleaning Fee ($100.00): The attached photos show an empty, undamaged unit with no visible dirt, residue, staining, or debris in the bathroom, bedroom, or closet. There is nothing in these images that documents a condition requiring a "Medium Clean," and no notes or explanation are provided to substantiate why this level of cleaning was necessary.2. Turn Trash Charge ($50.00): The only items visible in the photos are a bathmat, a set of hangers, and a pillow - incidental leftover items, not trash or debris requiring a dedicated removal service. Charging a full trash removal fee for a small number of lightweight, easily discarded items is disproportionate and does not reflect an accurate description of "trash."Given the lack of supporting evidence for either charge, I am requesting that both the $100.00 cleaning fee and the $50.00 trash charge be removed from my account, bringing the outstanding balance to $0.00.I have submitted this dispute through the linked form as instructed on my statement, and I am also sending this note directly to ensure it reaches the appropriate reviewer. Please confirm receipt and let me know the expected timeline for resolution.Thank you for your attention to this matter.Best regards,Luc