I recently applied for a housekeeping position and was wondering if it’s still available. I have never worked for your company before. I would like the opportunity to be considered for the position as I am looking for a new job.

I submitted a request through this form a week ago regarding a rate adjustment on my lease at Theory Syracuse (919 E Genesee St, Syracuse, NY 13210). Lease #14267243, Thomas Allen, D2 floor plan.I have not received any response or confirmation that my inquiry was received. I'd appreciate confirmation that this has been received and an estimated timeline for when I can expect to hear from someone.Please contact me at tallen03@syr.edu

Subject: Rate Adjustment Request – Theory Syracuse, Lease #14267243 – Thomas AllenDear PeakMade Customer Care Team,I'm a confirmed leaseholder at Theory Syracuse (919 E Genesee St, Syracuse, NY 13210), and I'm writing to request a rate adjustment on my lease.I signed my lease on September 15, 2025 — the first day leasing opened for the 2026–2027 term — for a D2 floor plan at $1,159/month. The same floor plan is now being advertised at $989/month, a difference of $170/month or $2,040 over my lease term.I'm not disputing the validity of my signed lease. I understand that market pricing fluctuates. But as someone who signed on opening day and committed early — which benefits your leasing velocity — a $2,040 gap for the exact same product feels like a penalty for being an early, reliable tenant rather than a reward.I'm asking PeakMade to consider one of the following:1. A lease amendment under Paragraph 4.6 to bring my monthly rate closer to the current market price.2. A recurring monthly concession or credit applied to my account.3. Written approval to find a replacement tenant under Paragraph 23.3 so I can re-lease at the current rate, with a waiver or reduction of the $500 transfer fee given the circumstances.I've already raised this with the on-site property manager at Theory Syracuse, who told me they weren't able to make any adjustments. I'm hoping someone at the corporate level has the flexibility to help.I'm a sophomore at Syracuse University, and $170/month is a significant amount on a student budget. I want to stay at Theory Syracuse and would genuinely like to continue as a happy resident in the community.I'd appreciate a response within two weeks. I'm happy to discuss this by phone or email.Sincerely,Thomas Allen

Good afternoon.This is Jennifer Gillespie, Sydney Gillespie's mother and co-signer for her lease @ Theory Syracuse.Our daughter signed a 12-month lease ending July 31, 2026.She was unable to secure a sublet until after departing for her Syracuse Abroad architecture program in Florence, Italy. She left her keys with me in Canada so I could empty remaining furniture and household items left in her unit that are enjoyed by her remaining roommates.On January 6, Safi Berry completed documents to take over Sydney's lease. She was immediately given keys and access to the unit before we could FedEx the keys to Safi.The lease takeover was back-dated December 31st so that Ms. Berry was responsible to cover January’s rent.Sydney recently received notice she was being charged for the new set of keys staff immediately gave Ms. Berry.Given we did not have a subletter until January 6, we held on to the keys and offered to FedEx them to the office.An odd, private arrangement was made with Ms. Berry that Sydney pay for the summer months, and return to remove her remaining items.This information was shared with Theory Syracuse staff on 5 separate phone calls.Given staff were aware of the arrangement, we respectfully ask that charges be reversed for the keys upon returning them.Please do not refer to the closing documents stating keys need to be returned. Doing so, is a trite effort to extinguish a legitimate case for review that warrants objective analysis. We thought she’s be keeping the unit when she left for Italy, and that I would have to return to empty her remaining items. Additionally, Ms. Berry was immediately given keys before we could send them to your office. In Sydney and Ms. Berry’s case, Ms. Berry also did not want the summer months, so we knew we had to return to the unit. Sydney had several phone conversations with staff outlining these details.Additionally, it is extremely difficult to reach office staff live without telephone tag, and especially when Sydney is in Italy.Respectfully,-jennifer gillespie iPh: (410)490-7889 | Res.: (613)695-5060jennifer.gillespie@rogers.comAll supporting details documents are with Theory Syracuse staff, though

I am writing to formally explain my concerns regarding the charges on my FMO. Unfortunately, I was unable to complete the remainder of my lease due to an unexpected job loss. Losing my income made it financially impossible for me to continue meeting my rental obligations despite my efforts to manage the situation responsibly.This circumstance was not intentional, and I did not anticipate the sudden change in my employment status. I truly valued the opportunity to fulfill my lease agreement, but my financial hardship made it unmanageable to continue.I respectfully request a review of the charges in light of my situation and would appreciate any consideration, adjustment, or guidance that may be available. I am committed to resolving this matter in a fair and reasonable way.Thank you for your time and understanding.

The unit has been unoccupied since December. On Jan 23 I received a financial move-out statement listing a charge for a reassignment fee, and during my last communication in November 2025 I was informed by the office that this was to help find a new tenant. However, I only received notification at the end of January, via the move-out statement, that no one had been found -- after most students have moved in and it'd be near impossible to find a replacement.

There is a charge of $185.00 and I’m just wondering where this is coming from.

Hello, I am concerned that the damage charges for my apartment were very harsh, and I don't believe that all of them are warranted. If you can send me pictures or explanations as to why some of these charges are so expensive (Trash and damage fees especially) that would be great. Thanks you.

I am an international student and I happen to have gotten financial aid from my country and they would fulfill the monthly payments for my stay at Theory but they require some information such as IBAN and SWIFT since they would in this case pay directly to you/Theory. I would just need that information or any other that would allow them to directly pay you.

I am formally disputing the $185 charge for “missing keys/fob.” This fee is unfair, avoidable, and the result of management’s failure to properly communicate with me. On December 23rd, a couple of days after I officially moved out, I realized my key fob was still in my possession. I immediately acted responsibly and called Theory that same day to ask what I should do. I explained that I am a student and live 4.5 hours away from the property and asked what my options were — whether I should mail the fob back or drive back after the holidays to return it in person. The staff member I spoke with told me she was unsure of the protocol and said that either option would probably be fine, but she needed to confirm. She stated she would leave a note and call me back with a definitive answer. I never received a call back.When I later received this charge and called Theory again, the manager confirmed:- All calls are recorded- The note from my original call does exist- There is no record of any follow-up call made to meThis confirms that I did exactly what I was supposed to do as a resident — I proactively contacted management with plenty of time to resolve the issue. My lease end date was December 31st, meaning I called over a week in advance. That is more than sufficient time for the staff to return my call and provide instructions so I could return the fob properly. Because management failed to follow up, I was left waiting for guidance and did not want to take the wrong action without approval. Had I been told to mail it or return it in person, I would have done so immediately. This charge could have been completely avoided if I had received the promised callback.It is unfair to penalize residents for staff communication failures. There is clear proof that:- I called before the deadline- A note was logged- No follow-up was made- I was actively trying to return the fobInstead of being helped, I was sent a bill. This fee is unjust and should be fully removed. I acted responsibly, in good faith, and with urgency. Management did not.I am requesting:- Full removal of the $185 charge or a significantly smaller amount- Written confirmation of resolutionI do not have the recording of the call but theory syracuse does for further documentation if needed to escalate this case.