Hi, my name is Keyan. I'm sending this message to check my deposit status.I moved out Theory Syracuse last year, but I haven't received my deposit so far. The office of Theory Apartment claimed that the deposit check had been delivered to my mail box, but I didn't received anything in my mail box. Now I've already moved to another apartment in New York, I'd like to ask Theory Syracse to refund my deposit ASAP.

The hot tub has not worked and falsely advertised the amenities all the amenities are either broken or not up to the standards of what we pay, all the pool sticks are broken or just are not in ok working order we pay alot for these and they have not even tried to fix the hot tub we need to reduce our rent if we cant get the most basic amenities I would have never came to this complex me and my other roommates are also upset and we have met at least 10 other tenants and they say the same thing. I would recommend getting a manager that can do their job

Hi,I live in Unit 153D, and I previously spoke with Theory's manager by phone regarding the monthly inspections of unoccupied bedrooms.I understand that monthly inspections of vacant bedrooms are standard practice. During our phone conversation, I was told that management is not required to provide prior written notice before entering the apartment to conduct these inspections.My question is specifically about the notice requirement. Section 21 of my lease states that management may enter the Apartment during reasonable hours upon prior written notice to the resident and with the resident’s consent. Section 21 also specifically lists preventive maintenance as one of the reasons for entry subject to this provision.I also understand that, under Section 2.1, I have a non-exclusive right to use the kitchen, living area, and other shared spaces in the apartment, while bedrooms not assigned to me are not spaces that I am permitted to use.I understand that the unoccupied bedrooms are not assigned to me. However, management must enter the apartment and pass through the shared common area in order to access those bedrooms. I would therefore like to understand how the notice provisions in my lease apply to these monthly inspections.I cannot attatch screenshots here but I would provide a copy of my lease agreement if you email me. Could you please clarify which provision of my lease allows management to enter the apartment without prior written notice for monthly inspections of vacant bedrooms?I would appreciate any clarifications you can provide.Thank you,Soojin

Hi,I still dispute this charge.  I will pay it if I have no other choice, but what is your arbitration system?  You charged me, I disputed it, and you chose to charge me.  I still dispute it.  You need to clean the apartments between residents. The apartment was free of debris and broom-swept. What percentage of people do you charge?  Should I post on the Syracuse parent facebook page? I literally cannot tell how you can consider this bathroom extra-dirty. Any normal cleaning would take care of your problems.

On August 7, just a week after my son's lease ended, we were sent a bill with move-out costs. One of the items listed was the key/fob which we were still in possession of as my son was still listed as the resident. The apartment office (Theory) was aware that he had moved out of the apartment to study abroad, but was still listed as the resident; we were prepared to give up the key/fob to a new resident shoudl the apartment have been sub-let, which the office was also aware of and had offered to show to prospective renters. I've disputed the final charges a couple of times and am now being told since it's more than 30 days after the end of lease, the charge will remain. Well, when first disputed it was certainly less than 30 days. I wish to return the keys/fob and have the charges removed from the move-out bill.

I have the keys and fob and can send them via overnight delivery. Kindly remove charge from close-out statement.

Ryan returned all his keys including specific room key & suite keys. I am his father and was with him when we put keys in envelope and we dropped in box together back in May. This was definitely done. We went in office to drop off keys and they told us to go around corner and put in dropbox which we did same time and day.

The photographs showed normal use that would be cleaned with normal cleaning. I would hope that Theory professionally cleans all apartments before the next tennant, as that is what is promised before move-in. One photo depicted some dirt on the toilet base. Spray some cleaning solution and it will be gone. I find these charges bogus.

This is my second response and I have received no further information as to the nature of this invoice and amount due. Please note Matthew moved out of Theory in December 2025, and Theory management acknowledged his move. Further, Theory was authorized to show the apartment for a possible sublet, so there was every opportunity - indeed an expectation - that Theory personnel would visit to inspect and confirm the condition upon move-out, and before showing the bedroom Matthew occupied before it might be offered to a new tenant. Some reasonable period of time (30 days?) would be sufficient to inform us if any damage was found or there was any amount due and to provide a reason. We received no correspondence from you until last week, with a demand of $300. Kindly rescind this request for additional payment. (I have many more photos in addition to what appears a limit of three that can be attached here).

Dear Property Manager,I am writing regarding the outstanding balance on my account.Unfortunately, my father recently passed away, and I am dealing with both the emotional and financial impact of his passing. At this time, I simply do not have the ability to pay the outstanding balance.I understand my responsibility and wanted to be transparent about my current circumstances. I would appreciate any flexibility or consideration you may be able to provide during this difficult time.Thank you for your understanding, and I appreciate your time.Sincerely,Jack H. Lindblom