I am formally disputing the $25 “Turn Trash” charge. This fee is unreasonable and based on flawed reasoning. The photos provided show a disco ball and a study bed mat. These were not trash. They were intentionally left behind because I had already confirmed with my friend/subletter that she wanted both items. I asked her directly if she would like them, and she said yes. These items were left for her personal use, not abandoned or discarded. After I received this charge, I called Theory to ask why I was being billed. I was then told that I could leave items behind for the next subletter, but only if they were placed in a common area. This was the first time I was ever informed of this rule.This condition was never disclosed in:- Move-out instructions- Lease documentation- Emails or written notices- Any official policy provided to meCharging residents based on undisclosed, after-the-fact rules is unfair and unacceptable. Had I been informed beforehand, I absolutely would have complied. I understand there may have been a small amount of miscellaneous items in a desk drawer (such as stickers). While I would be reasonable and open to a much smaller charge if necessary, $25 for removing a few minor items is completely excessive. This falls under standard unit turnover and does not justify such a high fee.To summarize:- The items left were not trash- They were left intentionally with the next occupant’s consent- The “common area” rule was never communicated before move-out- I only learned of it after being charged- I am open to a reasonable adjustment, but $25 is disproportionateI am formally requesting the full removal or significant reduction of this charge.

I am formally disputing the $140 “Walls/Ceiling” damage charge. This fee is unjustified and does not reflect the actual condition of the unit at move-out. The only item referenced as “damage” was the presence of removable adhesive strips on the shower wall. These were Command-strip style adhesives specifically designed to peel off cleanly without damaging surfaces, paint, or leaving residue. They do not cause wall damage and are widely used in rentals for that exact reason.I was actively in the process of removing these strips when my subletter (who is also my personal friend) informed me she was installing hanging shelves and did not have adhesives. Since I was already peeling them off and they were still fully intact, I intentionally left them in place for her use. This decision was made to avoid waste and because they cause zero damage to the wall. Additionally, these strips were attached to the shower wall, which is not painted drywall. It is a sealed surface designed to withstand moisture and cleaning. No paint was removed. No residue was left. No surface damage occurred. There was absolutely nothing that required repair, patching, or repainting. Charging me $140 implies that permanent damage occurred, which is factually incorrect. Removable adhesive strips do not constitute wall damage, and their presence alone does not justify a repair fee. If maintenance simply removed them, that is standard turnover cleaning and should not be billed as damage. I am requesting: Immediate removal of the $140 charge or any photographic evidence of the alleged damage, if any exists. I left the unit in good condition and took care to avoid any damage. This charge is unreasonable, unsupported, and should be reversed. Thank you for reviewing this matter thoroughly.

I had left extra pillows and cleaning supplies behind for Tanner Cox who will be taking over my lease. I know her personally and was trying to provide her with some things instead of being wasteful and throwing them away. I didn’t leave them behind intended for someone else to clean them up but to be passed onto a friend. For this reason, I believe I should not be charged as it wasn’t out of disrespect for Theory or laziness but out of care. As for the collider and the wall hooks, that wasn’t my responsibility but my roomate’s.

Her roommate was to drop the keys off. Julie will bring them to the office on Saturday, January 10th. Thank you in advance for your understanding.

We received a random roommate. The roommate herself nor us received any notification of her information or arrival, she came to the apartment one morning without any of us knowing. This was distressing for everyone involved as a stranger was randomly in our apartment, and for our new roommate who felt like she was intruding on our space.Management then apparently lied about notifying us, as the Leasing Manager noted that we had a “verbal conversation” about a new roommate. This absolutely did not happen and I am not even sure who the Leasing Manager is. I have verified with management that we received no contact via email or other notification.

I checked the damaged dresser drawer you mentioned, and I'm confused about where it is. If it's the table in the room, I reported it when I checked in. As for the two separate cabinets, one was already broken when I moved in, and I told the maintenance guy about it, but they said it wasn't a problem. I didn't dispute the $160 cleaning fee they charged me for the ceiling last time because I had a warranty repair. The repairman said they wouldn't charge me as long as they tried to clean it, but I didn't dispute it. If I'm experiencing damage now, please refund the $160 and I'll pay the $63 this time.