1) My daughter claims that the stove was not new and the damage cited was there when they moved in. Do you have photo evidence that the stove damage occurred during the rental period in which my daughter was a resident?2) The cleaning for the turn (microwave?) is $40.00? If her portion is 1/4 of that it would mean that the charge for cleaning the microwave is $160.00? That can't be possible.3) Keys not turned in: I personally turned in my daughter's room key. How did you arrive at the amount of $205.00 for keys not turned in? It is possible that one or more of the girls will still be turning keys in. Will this amount be adjusted? What is the replacement cost of one key fob?

I have received a $270 turn-damage fee from Theory Syracuse Apartment for the stove. However, according to the picture I uploaded to the apartment, the damage to the stove has been there since the first few days of moving in. I do not accept that this turn-damage fee has been charged to my account.

I am disputing the $105 charge for the mailbox key listed as “Non Turn Damage Billback.” I do not believe that I should be charged for a mailbox key that was not returned. Could you please review my move-out records and confirm whether the key was actually recorded as not returned? If the charge was made in error, I would appreciate it if the $105 charge could be removed.

We specifically recall that the carpet had staining when she took possession of the apartment. We documented the apartment at move-in and remember noting the condition of the carpet. Although we are currently unable to locate allOf our move-in photographs, we do not believe the condition for which we are being charged was caused during her tenancy. We can show evidence showing the stain was there at move in and evidence that she had a vanity that sat on the floor over that area. The carpet was in poor condition with existing stains when she moved in.Please provide the following documentation supporting this charge:* The completed move-in inspection report.* The completed move-out inspection report.* Dated photographs of the carpet before move-in and after move-out.

I am being fined $105 for not returning my bedroom key. The reason I did not return the key was because the bedroom key I originally got did not work. So I returned that key to the office and they said they would put a working key in my mailbox. They never put a key in my mailbox so why am I being fined for not returning a key that I never had.

I would like to have a breakdown of how these costs reached $400.

I think it is dishonest to be charged cleaning for non-sticking window decors that take 5 mins to simply be taken out of the windows, and it’s dishonest to charge me for dirt under the couch when it was NEVER cleaned before I’ve received the apartment and every other corner of the room when handed to new tenants it’s never properly clean. I had to clean my toilet, sink, vacuum the floor of my room, and clean shelves of an apartment that should’ve been recently “cleaned.” So I genuinely believe you’re trying to cash in extra for a service you do NOT provide.

When I first Moved in (August 22, 2026) There was already another girl living there, Her name was Pascaline. she barely spoke to me or my other roommates and the apartment was disgusting when we all first arrived. The walls were torn up, There were alive and dead fruit flies all through the apartment, rotting food on the counters and in the fridge, mysterious stains in my bedroom and in my friends rooms too. the living room was the most torn up and I was under the impression that my other roommate (heather armstrong) had told me that she filled out the form for the damages in the living room and I moved on from it. The apartment was torn apart when I first moved in is the main point I wanted to say. I had NO concept of what was pascalines or theorys due to her moving out without saying ANYTHING to us two weeks in. she left all of her stuff in the kitchen and I guess the living room too because I had zero idea what was hers and what was theorys as there was no communication between us. I feel very frustrated that I am being stuck with charges because when I first arrived in this apartment it was disgusting and I cleaned it with my roommates to the best of our abilities. the mirror on the wall? was there when I arrived. the rug? was there when I arrived. every ripped cushion? there when I arrived + I had NO idea it was ripped due to it being flipped around and NONE of us sitting in the living room. The torn shades? BROKEN when I arrived. ALL of the left behind “trash” in the living room area was THERE WHEN I FIRST ARRIVED TO THIS APARTMENT. I thought these apartments came furnished so I never through twice after when pascaline left! I figured it was apart of the apartment because it was there when I arrived and once again I would like to state the kitchen area was a biohazard when I first moved in. along with all of the damages they were there when we all first moved in.

JT testing submission based on information that form

Kyle never moved into the apartment so I do not understand why there would be a trash fee and damage fee. A key was never picked up, we paid rent for 12 months and never once accessed the room. So there cannot be damage to the room or trash, therefore he should not have to pay trash or damage charges. Thanks