My roommate and I were charged $50 each for a Command Strip that was left on the wall. A Command Strip is a removable adhesive product designed to be removed without damaging paint or drywall. Simply leaving one attached to the wall does not constitute damage, and charging $50 for a removable adhesive strip is unreasonable. If this charge is based on actual damage, please provide photographs of the damage and an itemized explanation of the repair costs. Otherwise, I request that this fee be removed.

Hello,I am a resident of Unit 123 at Theory U District. I am writing to report significant damage that I discovered upon returning to my apartment on 6/18/2026 at approximately 9:20 pmAfter entering the unit, I found multiple areas of damage, including a large hole in the bathroom wall. My roommate's room was also damaged. There were no obvious signs of forced entry, and at this time nothing appears to have been stolen.I immediately contacted the Seattle Police. Officers responded to the apartment, documented the damage, and secured the area. The incident number is 26-178300. They indicated that they hope to review available security footage.I’m hoping that Theory U District preserve all relevant security camera footage and access records for the building, including entry points, hallways, and any key fob access logs that may be available, so that this information remains available to law enforcement.Sincerely,Adrien FerrasseUnit 1235098628024Adferr1326@gmail.com

My son is a tenant at Trailside Student Living in Seattle, WA. I am asking for a waiver of the monthly $72.59 guarantor fee that was added to my son's rent - for 12 months, this comes to $871.08. We missed there was some sort of form we needed to sign, and didn't realize until recently that we've been paying an extra amount every month. The marketing manager is unable to help so I am reaching out to you.

I currently have no job and no source of income, so I really can't pay over 7,000 in rent all at once.

Since our inception at move in we have several issues that impacted us.1. We had a piece of property stolen from our unit. After multiple attempts to contact management there was no response. They were supposed to review the security footage to see what happened and also to take measure to prevent future theft. They did nothing.2. After we moved in, the room was extremely smelly. We were told the previous tenant had left their dog in the unit and it had peed everywhere and it had soaked into the floor boards and drywall. They did not notify us of the condition prior to moving in. After we objected, we were moved for three weeks to the model unit while they repaired the flooring and cleaned more thoroughly. The compensation we received was not adequate for the inconvience it caused.I would like to terminate my lease.

I don't have enough funds to cover this expense at the moment. I would like to apply for installment payment.

Charge for not having renters insurance, just uploaded proof of having renters insurance that meets all requirements

Hello,The following message is an email I sent earlier to dcurtis@peakmade.com, since I have yet to receive a response, I thought I would send the message here too:My name is Li-An Song, and I am a resident at Theory U District. I am reaching out regarding an issue I have encountered while attempting to pay my rent for this month.At the beginning of the month, I mistakenly used the wrong account when making my rent payment, which caused the payment to fail and be returned. When I spoke with the front desk about this matter, I was advised to wait until the payment was fully returned before attempting the payment again. I was also assured that no late fees would be applied as a result of this issue.However, once the payment was returned to my account today, I encountered two new issues:1. My checking account is now showing as “unavailable” when I attempt to make a payment (I’ve attached screenshots for reference).2. A late fee has been added to my rent balance, despite my earlier understanding that this would be waived.When I spoke with the front desk again this morning, they directed me to contact you for further assistance. I would greatly appreciate your help in (1) restoring access to my checking account payment option, and (2) reviewing and waiving the late fee as previously discussed.Please let me know what steps I should take to resolve this matter promptly.Thank you very much for your time and understanding.Best regards,Li-An Song

Everyone I've spoken with and interacted with has been super charismatic and nice!