I am formally disputing the two Turn Cleaning Fees of $45 and $35, totaling $80, assessed on my move-out statement. The statement shows that I moved into the apartment (it was shared between me and 3 other existing roommates) on May 16, 2026 and moved out on August 28, 2026, meaning I only occupied the unit for the summer rather than for the full academic year.When I first moved in during the late afternoon/early evening, I immediately noticed that both the apartment and my assigned bedroom/bathroom had not been properly cleaned before my arrival. The common areas were already in very poor condition, with dust and trash on the hallway and kitchen floors, food residue, greases, and stains in and all around the kitchen sink, and a dirty cooktop. The condition was concerning enough that I immediately spoke with one of the existing roommates and asked that the common areas be cleaned. A friend who helped me move in also witnessed the condition of the apartment and was shocked by how dirty it was. Unfortunately, similar cleanliness issues continued throughout my stay because some shared areas were repeatedly left unclean after use by other occupants, despite my efforts to keep the spaces I personally used clean.At that move in time, my assigned bedroom and bathroom also appeared not to have been cleaned or properly turned over after the previous resident. I learned from an existing roommate that the bedroom door had been left open while the room was vacant. As a result, dust and debris from the shared areas had accumulated inside the room as well.When I entered the bedroom, I found hair, dust, dirt, food crumbs, and trash throughout the room, including on the mattress and desk. There were also belongings left behind by the previous resident inside the storage cabinets, including personal clothing like underwear, etc. The bathroom likewise contained substantial staining and buildup on the sink/lavatory area, toilet, countertop, shelves, and bathtub. The bathtub floor had significant discoloration, and the drain was severely clogged with accumulated hair and even a piece of plastic, which I had to remove myself.Because the room had not been prepared to an acceptable condition before my arrival, I spent approximately seven hours on my first night cleaning the bedroom and bathroom simply to make the space sanitary and comfortable enough for me to sleep and live in. I repeatedly cleaned the surfaces, including using alcohol wipes, Swiffer Sweep + Mop Sweeping Kit, and other cleaning materials. Some pre-existing discoloration and staining could not be fully removed despite my efforts.This is particularly important because some of the bathroom conditions shown in the move-out charge documentation appear similar to conditions that already existed when I moved in. I do not believe I should be financially responsible for pre-existing staining, buildup, or conditions that the property did not correct before I took possession of the room.I also dispute being held responsible for the cleaning condition of the shared common areas. There were three other roommates associated with the apartment when I moved in, and the other residents had been living there since approximately the end of Summer 2025, while I only occupied the unit during Summer 2026. During my stay, I made a consistent effort to keep the areas I used clean. I did not leave food in the kitchen sink or store dirty dishes there, and I primarily used the dishwasher.I also want to specifically address the kitchen appliances shown in the move-out documentation. I did not use the oven at any point during my stay, so I do not believe any cleaning condition associated with the oven can reasonably be attributed to me. When two roommates later moved out, they left behind food and other items in the shared kitchen areas, including expired and spoiled food in the refrigerator. I personally disposed of that food and cleaned the refrigerator shelves even though those items were not mine.When I moved out, I made a deliberate effort to leave my assigned space in equal or better condition than I received it, excluding pre-existing staining and ordinary wear. In my view, the room and bathroom were substantially cleaner at move-out (also without any hairs, dirts, and trashes left) than they had been when I first arrived.Given the condition of the bedroom and bathroom at move-in, the apparent lack of a proper turnover before I took possession, the pre-existing stains and buildup, my short period of occupancy, and the fact that many of the photographed items are in shared common areas used by multiple residents - including an oven that I never used - I do not believe it is reasonable to assign these cleaning costs solely to me.The move-out statement identifies both charges specifically as Turn Cleaning Fees totaling $80. I respectfully request that management review the move-in circumstances, any inspection or turnover records from before May 16, 2026, the prior resident’s move-out records, and the allocation of common-area cleaning charges among the residents. I am requesting that the full $80 in Turn Cleaning Fees be removed from my account.I am happy to provide any additional supporting documentation available. I originally had a video showing the overall condition of the room when I first moved in, but unfortunately it was later deleted because of limited storage space. However, I did keep several photographs from move-in that show portions of the condition I described above. These photos may not capture every area or every issue I encountered, but they document some of the pre-existing cleanliness concerns present when I took possession of the room.Thank you for taking the time to review my dispute. I respectfully ask that the full $80 in Turn Cleaning Fees be removed from my account.

The Move-In inspection form (also attached below) states Room C, and I had noted that in the form as well. You can clearly see in my pictures from when I moved in along with the Move-In inspection form (also uploaded to the dispute form) that the paint had been damaged and noted prior to my move-in. As a result, I am disputing the “Turn Paint Fee Work” fee for $150. Moreover, the move-out condition form that was filled out also does not show any images or notes of paint damages, and thus, I believe this charge to not be a valid charge. You can also see in the pictures of the bathroom below that I had cleaned it thoroughly. The pictures of the sink and basin shown classify as “normal-wear-and-tear” of use, and there is no damage to any furniture in the unit. As a result, I would like to dispute that charge as well. The blue toilet cleaner that was in the toilet was not something that I had added, and I believe that it was done by the person that I was subleasing from. I had contacted her with the move-out-pictures notifying her as well when I had left the apartment, and in the last couple days when I asked her if she had returned to the property (as once again, I had not added the toilet cleaner), and I have gotten no response.

I subletted the unit from someone and I myself have not used the oven: It came like that.so please take off my appliances cleaning charges viz $25

I am writing regarding the financial statement I received after moving out of Room 206A.I noticed that the statement includes a charge related to the damaged floor. However, the floor was already damaged when I first moved into the unit in September 2025. I submitted a maintenance work order at that time to report the issue, but unfortunately, no one came to repair the floor during my tenancy.Since the damage existed before I moved in and was previously reported through a work order, I would appreciate it if you could review your maintenance records and reconsider this charge. There should be a record of the work order I submitted regarding the floor.Please let me know if you need any additional information from me. I would appreciate an updated financial statement if the charge can be removed.Thank you for your help.Best,Maggie

I am disputing two charges on my FMO: the cleaning charge and the holdover charge.1. Cleaning ChargeI dispute the cleaning charge because the amount appears excessive and disproportionate to the actual condition of the apartment at move-out.Based on management’s own move-out photographs, the areas identified appear to require ordinary cleaning tasks such as mopping the floors, wiping down surfaces, and basic cleaning in the bathroom. The photographs do not appear to show excessive dirt, substantial trash, unusual staining, damage, or other conditions that would reasonably explain a cleaning charge of this amount.If management maintains that this level of cleaning was necessary, please provide an itemized breakdown of the charge, including the specific areas cleaned, the work performed, labor hours, hourly rates, and any third-party cleaning invoice or other documentation supporting the amount assessed.I also specifically dispute any charge or cleaning assessment related to the hangers shown in the photographs. Those hangers were already present in the apartment before I moved in and were left there by the prior occupant. They were not placed there by me, and I did not use or alter them during my tenancy. They therefore should not be treated as belongings or trash left behind by me. If management is attributing those hangers to me, please review the move-in inspection records and photographs and provide documentation supporting that conclusion.Management’s own move-out photographs should also be reviewed when determining whether the amount charged is reasonable in relation to the actual cleaning required. Based on the condition documented, I am requesting that the cleaning charge be removed or substantially reduced to reflect only the actual, documented cleaning work performed.2. Holdover ChargeI also dispute the holdover charge, particularly the assessment of multiple days of holdover charges.I had fully moved out of the apartment on Saturday. All of my belongings had been removed, and I was no longer residing in, occupying, or using the unit.I returned to the property on Sunday specifically to return the keys, but the leasing office was closed and there was no staff member available to accept them. Before move-out, the manager had specifically instructed me to “hand over” the keys to them, so I reasonably understood that I was expected to return the keys directly to management. Although there may have been a reference to a drop box in the lease or move-out materials, I was unable to locate the drop box when I went to the property, and no management representative was available.I returned the keys first thing Monday morning, at the earliest practical opportunity when management was available to receive them.The delay in physically transferring the keys over the weekend was therefore not the result of continued occupancy. I had already completely vacated the apartment. It was the result of the leasing office being closed and no staff member being available to accept the keys.If there is any question regarding whether I continued to occupy the apartment after Saturday, management should review its own building access records, available security-camera footage, and other property records, which should confirm that I had already vacated the unit.Under these circumstances, I do not believe that charging me for multiple days of holdover is justified. I am requesting that the holdover charge be removed.If management nevertheless maintains that any holdover charge is valid, please provide:The specific lease provision relied upon;The exact dates for which I was charged;The daily rate applied to each date;A day-by-day calculation of the total charge; andAn explanation of why I was charged for multiple days after I had already fully vacated the apartment and attempted to return the keys while the leasing office was closed.In reviewing this dispute, please also review management’s own move-in photographs and inspection records regarding the hangers, management’s move-out photographs regarding the cleaning charge, and available access/security records regarding the date I actually vacated the apartment.I am requesting a revised FMO reflecting the removal or appropriate adjustment of these disputed charges.

got cited $5 fee for not throwing out trash left in the bathroom, but the picture they sent of the trash is not mine. I did not leave any trash in the bathroom and i have video evidence of the fully cleaned out bathroom to prove that.

I am writing regarding the financial statement I received after moving out of Room 206A.I noticed that the statement includes a charge related to the damaged floor. However, the floor was already damaged when I first moved into the unit in September 2025. I submitted a maintenance work order at that time to report the issue, but unfortunately, no one came to repair the floor during my tenancy.Since the damage existed before I moved in and was previously reported through a work order, I would appreciate it if you could review your maintenance records and reconsider this charge. There should be a record of the work order I submitted regarding the floor.Please let me know if you need any additional information from me. I would appreciate an updated financial statement if the charge can be removed.Thank you for your help.Best,Maggie

Was charged for a clean apartment

Hello. I am disputing the $200 charge for replacement floor planks.The flooring already had minor lifting along the edges when I moved in. The affected area was under a chair and not easy to see. Because the issue seemed minor, I did not submit a maintenance request.Management conducted quarterly inspections during my tenancy. The inspection notice specifically stated that the team would check for "floor damage," but no flooring issue was ever brought to my attention.Because the flooring condition existed before my tenancy and was not caused by me, I request that the $200 charge be removed.Please provide the move-in records and photos, move-out photos, the move-out inspection report, relevant quarterly inspection records, the date the damage was identified, and the invoice or work order supporting the $200 charge. Please also explain how management determined that I caused the damage.My September 11, 2026 move-out statement showed no outstanding charges, and the flooring charge was added afterward. Please clarify when the damage was identified.Thank you.

Because no response was made to my initial dispute within several days of the initial statement, to avoid a potential dispute as to late payment, the balance was sent. Please hold that balance in escrow as we continue to discuss this dispute. Sending the balance does not constitute any sort of admittance as to the values charged. I await your response to both of these responses.