Since our inception at move in we have several issues that impacted us.1. We had a piece of property stolen from our unit. After multiple attempts to contact management there was no response. They were supposed to review the security footage to see what happened and also to take measure to prevent future theft. They did nothing.2. After we moved in, the room was extremely smelly. We were told the previous tenant had left their dog in the unit and it had peed everywhere and it had soaked into the floor boards and drywall. They did not notify us of the condition prior to moving in. After we objected, we were moved for three weeks to the model unit while they repaired the flooring and cleaned more thoroughly. The compensation we received was not adequate for the inconvience it caused.I would like to terminate my lease.

I don't have enough funds to cover this expense at the moment. I would like to apply for installment payment.

Charge for not having renters insurance, just uploaded proof of having renters insurance that meets all requirements

Hello,The following message is an email I sent earlier to dcurtis@peakmade.com, since I have yet to receive a response, I thought I would send the message here too:My name is Li-An Song, and I am a resident at Theory U District. I am reaching out regarding an issue I have encountered while attempting to pay my rent for this month.At the beginning of the month, I mistakenly used the wrong account when making my rent payment, which caused the payment to fail and be returned. When I spoke with the front desk about this matter, I was advised to wait until the payment was fully returned before attempting the payment again. I was also assured that no late fees would be applied as a result of this issue.However, once the payment was returned to my account today, I encountered two new issues:1. My checking account is now showing as “unavailable” when I attempt to make a payment (I’ve attached screenshots for reference).2. A late fee has been added to my rent balance, despite my earlier understanding that this would be waived.When I spoke with the front desk again this morning, they directed me to contact you for further assistance. I would greatly appreciate your help in (1) restoring access to my checking account payment option, and (2) reviewing and waiving the late fee as previously discussed.Please let me know what steps I should take to resolve this matter promptly.Thank you very much for your time and understanding.Best regards,Li-An Song

Everyone I've spoken with and interacted with has been super charismatic and nice!