Efficient and friendly

Tom Roush always takes care of me when I need assistance with my vehicle.

I booked online and for whatever reason when I got to the dealership they did not have record of my booking online.The bathroom was not in great condition. The only amenity offered is coffee or water. I had previously bought my car at Toyota in Fishers and they had a kids room, all kinds of snacks, a quiet room, and a bathroom that was always clean.It would be fantastic if you could get the website communicating with the service department! That is predominantly how I plan on scheduling.I made the appointment online through the app, and when I came in the gentleman said he had no record of it. And I just got an email from Mitsubishi that said I missed my appointment when I did not.Additionally, and I know this is mostly out of your control, there was a mom with two boys and another adult taking up six seats and making a complete mess. She was there almost the entirety of our time. Which left myself and my two children with only two seats. Of course we shared one. But when these individuals left they left trash and food all over the seats and nobody cleaned it up.

Although all the amenities were offered, the building just seems a little old and out dated. The Mazda dealership next door is beautiful thoughJust as I mentioned before all the amenities were available and offered, it just seems old and out dated. Maybe a refresh is needed.Every time I have visited the dealership they have been very kind and friendly.

Great customer service.

I was most impressed with the efficiency and impressive customer kindness

I am a little disappointed in the fact that the "hood flutter" that has been a known issue with the '22 and '23 models has not been brought up previously. When asked about it previously, this was an unknown issue to the dealership. Talking with Jake, he had heard of it and did some investigating. He stated, at checkout, that this was an issue, but the ability to fix it under warranty ended at 50K miles. If I wanted it fixed, I would have to pay for the repair out-of-pocket.Jake is always friendly, with a great attitude, and thorough in his communication as to any necessary maintenance needs and the status of the visit.

They treat me like a Friend.

well sometimes I wish I could change the channel on the TV - but don't see a controller anywhereBecause that's my rating!!

Some of the information I included in my appointment was not relayed to the service tech.Previous dealerships I have used had more options for drinks, etc.Very friendly. Were able to provide me a courtesy rental on second visit (had several repairs done).