Felt valued as a customer. They are people-friendly & accommodating while you wait for work to be completed. They set you up for texting with a representative if you need anything while you are waiting.
Verified User
•
Aug 19, 2025
5.0/5
5.0/5
Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even enjoyable! We're very happy with the service we received, and highly recommend working with Brent!
Verified User
•
Aug 17, 2025
5.0/5
5.0/5
Very customer focused. I appreciate the service tech giving me a heads up what the next service will consist of and approximate cost!
Verified User
•
Aug 15, 2025
5.0/5
5.0/5
I was in and out in no time for my repair
Verified User
•
Aug 15, 2025
5.0/5
5.0/5
Decided to not wait at the facility while my vehicle was being serviced because the temperature was very high around the area; this was mentioned to the staff who indicated that management was aware and has been planning on getting it fixed.Everything worked great as usual with Tom Roush with the exception of the environmental temperature in the service area, it wasn't humane to stay there.Very friendly service, great attitude of their employees, fast and accurate
Verified User
•
Aug 11, 2025
5.0/5
5.0/5
The service advisor went above and beyond in my opinion! I sure appreciate it!
Verified User
•
Aug 9, 2025
5.0/5
5.0/5
Just my own expectation from other dealership experiences. I thought perhaps they would have run the car through a courtesy wash...but they did not. Definitely not a big deal, just an observation.We purchased our Outlander a year ago and would not hesitate returning to this dealership for another purchase. Service was amazing! Definitely recommend them.Very attentive, don't push up-selling, allow you the space you need to process your purchase decisions, very friendly service.
Verified User
•
Aug 4, 2025
5.0/5
5.0/5
Need to identify the Mitsu from the Mazda service entrances better.
Verified User
•
Jul 30, 2025
4.0/5
4.0/5
Jacob is awesome!
Verified User
•
Jul 30, 2025
5.0/5
5.0/5
they were very friendly and got the service done in a timely manner
Felt valued as a customer. They are people-friendly & accommodating while you wait for work to be completed. They set you up for texting with a representative if you need anything while you are waiting.
Verified User
•
Aug 19, 2025
5.0/5
5.0/5
Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even enjoyable! We're very happy with the service we received, and highly recommend working with Brent!
Verified User
•
Aug 17, 2025
5.0/5
5.0/5
Very customer focused. I appreciate the service tech giving me a heads up what the next service will consist of and approximate cost!
Verified User
•
Aug 15, 2025
5.0/5
5.0/5
I was in and out in no time for my repair
Verified User
•
Aug 15, 2025
5.0/5
5.0/5
Decided to not wait at the facility while my vehicle was being serviced because the temperature was very high around the area; this was mentioned to the staff who indicated that management was aware and has been planning on getting it fixed.Everything worked great as usual with Tom Roush with the exception of the environmental temperature in the service area, it wasn't humane to stay there.Very friendly service, great attitude of their employees, fast and accurate
Verified User
•
Aug 11, 2025
5.0/5
5.0/5
The service advisor went above and beyond in my opinion! I sure appreciate it!
Verified User
•
Aug 9, 2025
5.0/5
5.0/5
Just my own expectation from other dealership experiences. I thought perhaps they would have run the car through a courtesy wash...but they did not. Definitely not a big deal, just an observation.We purchased our Outlander a year ago and would not hesitate returning to this dealership for another purchase. Service was amazing! Definitely recommend them.Very attentive, don't push up-selling, allow you the space you need to process your purchase decisions, very friendly service.
Verified User
•
Aug 4, 2025
5.0/5
5.0/5
Need to identify the Mitsu from the Mazda service entrances better.
Verified User
•
Jul 30, 2025
4.0/5
4.0/5
Jacob is awesome!
Verified User
•
Jul 30, 2025
5.0/5
5.0/5
they were very friendly and got the service done in a timely manner