We were contacted by Audi, they askd questions and said they would look at our current deal and come back to us.Still waiting so not happy as we have been Audi customers for many yearsMaybe will try another garage

Dear Sir / Madam,I am writing to formally reject my Audi A6 registration NK26 XOS purchased form you in March 2026 under the Consumer Rights Act 2015.Since taking delivery of the vehicle, it has experienced repeated and ongoing faults including :• The alarm activating unexpectedly at all hours• Boot Malfunction issues• Persistent and spurious dashboard warning messages• Intermittent software/systems failures affecting vehicle functionalityThese problems have significantly affected the usability, reliability and enjoyment of the vehicle. Despite attempts to address the issues, the faults continue to occur and I do not consider the vehicle be of satisfactory quality as required under the Consumer Rights Act 2015.Given the repeated nature of these defects and the inconvenience caused. And that a repair attempt has been undertaken. And that the vehicle remains defective immediately after collection from repair attempt, demonstrating that the repair has not resolved the faults. I am now exercising my statutory rights and formally rejecting the vehicle.I request confirmation within 14 days of:• The arrangements for returning the vehicle• Settlement of the PCP Agreement• Reimbursement of my deposit and payments made ( subject to any lawful usage deduction)• And next steps in the rejection processPlease also confirm all future communication on this matter in writing.Yours Faithfully,Andrew DowneyNK26 XOS9 Derwent WayWallsendTyne & WearNE28 6AD

Service was very good

Good DayBR10 OAN AUDI Q5 --S TRONIC GEARBOX OIL/FILTER CHANGE --UNPRECEDENTED CONFUSION -TOTAL LACK OF TECHNICAL RESPONSIBLE AUTHORITY --EITHER IN AUDI UK HEAD OFFICE OR LOOKERSBR10 OAN has covered c53,000 miles --I bought this new in 2010 from what is now TYNESIDE AUDIGERABOX OIL /FILIER CHANGEI booked it to have a GEARBOX OIL /FILTER CHANGE as stated in my SERVICE BOOK that came with the vehicle and has the VIN of 8R AA058846 8RB 064When I booked it with the LOOKERS call centre I received a JOB SHEET -that clearly ststed OIL AND Filter change + Labour cost c£380 inc VATI brought the car on c1200 of 29 APRIL 2026 to TYNESIDE AUDI and left it -to await a call I took photos myself of the vehicle and I was advised the check in person would also carry out videoI returned c1710 the same afternoon and sat with Josh in Service -handed the Invoice for c£380 -and was advised the FILTER was not changed as it was not present -I questioned why I was asked to pay £80 (the Filter element cost) if it had not been changed -Josh made an internal call to an unknown person and a n amended invoice for c£300 was offered --which I paid in FullDAMAGEJosh went to the rear of the garage to collect and deliver my vehicle to me at the car bays at the frontAs I inspected it --I noticed damage to the offside rear bumper -paint damage and advised Josh that wasnt there when the car was left --he returned to the office to check the video and returned -I was stsnding by the car-about c10mins later --he confirmed the car would need to be checked in to get repaired --If I recall I dont think an apology was offeredI said Id liaise to get this actioned and its Booked in next week -so it will cost me 2 days of lost work to facilitate thisSTILL NO APOLOGY RECEIVEDSUBSEQUENT FOLLOW UP--GEARBOX OIL/GERABOX FILTERAUDI UK/TYNESIDE AUDII have tried without real success to get ANY official AUDI /VAG comment /confirmation regarding the FILITER -I have tried calling AUDI HO UK --only to be transferred to call handing in South Africa --who tells me to contact the Franchise --which I have done and Josh has advised his parts dept say there is nothing shownAIATF SERVICEAs a basic further enquiry -using AI I was advised that 8R gearboxes 2010 do have an external Oil Filter - AI Response It is common for Audi dealers to claim there is "no filter" for a 2010 Q5 (8R) DSG service, but they are technically incorrect.Your 7-speed S tronic gearbox (known as the DL501) actually has two filters. The confusion occurs because Audi's official "fixed-price" or standard service protocol typically only includes draining and refilling the fluid, specifically omitting filter changes to keep listed service costs lower.The Two Filters in Your 2010 Q5:External Cartridge Filter (Part # 0B5325330A): This is an external, screw-on filter located on the side of the transmission housing. It is accessible and should ideally be changed with every oil service to protect the mechatronic unit from debris.Internal Suction Filter (Part # 0B5325429E): This sits inside the oil pan. Replacing this is more complex because it requires removing a structural cross-brace and dropping the pan. Dealers almost never do this during a routine service unless specifically requested (and paid for) as an extra job.Why the Dealer BacktrackedIt is likely the service advisor initially quoted a "DSG service" that their system showed should include a filter, but the technician later realized that according to Audi’s official ELSA (Electronic Service Assistant), a filter change is not "required" maintenance for a standard fluid swap. By not charging you, they were simply following the narrow guidelines of the basic service they actually performed.Should You Be Concerned?If your car is shifting smoothly, a simple fluid change is better than nothing. However, if you plan to keep the car long-term, specialists recommend:Changing at least the external filter to prevent the mechatronics unit from becoming clogged.Skipping the software update: Unless you were experiencing specific "juddering" or shifting issues, a software update (often called a "Basic Settings" adaptation) is not mandatory for a standard oil change.I emailed this to JOSH for his information and he confirmed ''I appreciate the research into the gearbox oil filter, I understand you wish to have further clarity around this topic I have check with my parts department who have access to Audi parts systems, and they have advised your vehicle is not showing to have an oil filter on the gearbox. There may be different model Q5s that have this''FURTHER RESEARCHI have called LOOKERS service again to request Gerabox Oil Change /Filter Change --and have been offered the same Job sheet --Oil change/Filter Change for c£380 I have called 2 other Franchises --who too quote the same and confirmed the FILTER Part # 0B5325330ACOMMENTAs an Engineer myself I am aware that regular planned maintenance is essential to optimise/reduce Mean Time Between failure --BR10 OAN has low miles c53,000 and I have cared for that vehicle since Id bought it new in 2010 Its very disappointing to experience the above --not only the ambiguity of correct servicing --which raises doubts for me as to the competence and training within the organisation -but the damage whilst in your care --and the subsequent cost to me to recitify that --and doubts as to whether it will be repaired to a decent standardAUDI as a international entity fall short of easily accessible Technical Authority and Data to ensure /confirm which Gearbox is installed in my vehicle and the required SERVICING to prevent MECHATRONIC failure I have tried many avenues to get this -but I am constantly being told to contact her -then passed on again Surely Audi /VAG MUST hace an archive --simply enter the VIN to get the Gearbox type and Service?You will note my photo of my service book (attachedIMAGE 5468) it CLEARLY states OIL/FILTER Change S Tronic AND Mechtronic OilCONCLUSIONI formally request a definitive confirmation and Guarantee from LOOKERS regarding the OIL CHANGE --has been carried out in accordance with AUDI/VAG and a Statement of the OIL TYPE and Chemical composition is suitable for the Geabox in the Q5 I formally request an additional confirmation and Guarantee from LOOKERs regarding the information Ive received from LOOKERS service dept that NO EXTERNAL OIL FILTER exists for the S Tronic Gearbox It would also be received an APOLGY for the damage and inconvenience incurred whilst in Tyneside Audis carePERSONNELFor the avoidance of any doubt I have absolutely no negative agenda towards ANY Lookers Employee -THIS IS ABOUT ORGANISATIONAL STRUCTURE /TRAINING and PROCESSKind RegardsBrian DixonMBA MSc NEBOSH EASA HSE 1234

Hello,I want to raise a formal complaint with Tyneside Audi, can you provide me contact details of the manager please?Brief explanation, it's come to my knowledge Audi finance have been taking additional payments from my bank account via direct debit without my consent from a vehicle I previously owned with Audi nearly a year ago.Following a conversation with an advisor at Audi finance they confirmed the payments are for a previous vehicle which I no longer own.So, I want to speak with the manager at Tyneside Audi to understand why this has happened as yourselves handled all the paper work.ThanksKieran EmbletonOperations Manager - Key Partners

Prompt response to enquiry - good video of car

As you insulted me with the offer of my car & then didn’t believe me that I said I was offered 3k more on we buy any car . He got on the website and with a smug smile says it doesn’t even recognise your car .. as if I was lying . Not even realising you can put the information in manually . You could tell he was lacking experience in sales . As he let me go on my first time visit he let me waltz about on my own around the car while he sat at his desk . No interest . If that was me being a fellow sales person the customer wouldn’t have getting out the door without knowing everything . Don’t assume the Cust isn’t interested , & then the 2nd visit was a shambles too. In future I think I will head too Newcastle Audi ,

I am writing to formally raise a complaint regarding my vehicle, which I purchased from Lookers in December 2025.The vehicle was manufactured in 2023 and had approximately 23,000 miles on the clock at the time of purchase. Since buying the car, I have driven around 3,500 miles.I have now been informed by your garage that the vehicle requires replacement brake pads and discs. Given the age of the vehicle, its mileage, and the very limited use since purchase, this is wholly unacceptable.Brake pads and discs should not require replacement after such limited additional mileage unless there was pre-existing wear at the point of sale.Had this level of brake wear been evident or disclosed at the time of purchase, I would have chosen a different vehicle.I am escalating this matter formally and requesting that Lookers investigate this matter further as Tyneside Audi have refused too repair the car at their expense.I would appreciate a prompt written response confirming how this issue will be resolved. If this matter cannot be addressed satisfactorily, I will consider taking the complaint further.

Poor customer service with an abrupt and disinterested member of staff and an unnecessary wait of 6 HOURS for the car to be told that our Q5 could not be looked at until the two front tyres had been replaced which we could have been told within an hour as we were asked what the problem was which we outlined. Will never take out an extended warranty with Audi again! The criteria suits Audi and not longstanding customers of which 4 cars have been bought from Audi Tyneside!

See lengthy email correspondence with your sales and service staff