Pleasant and helpful

Enquired via email about available deals on a Q5 and received information on car and prices efficiently on same day also speaking to a salesman.

From beginning to the end the whole process & customer service was great. Managed to get the best deal possible suited to my monthly payments.

I spoke with some called Owen & he was great. Not pushy at all yet still very attentive, give me all of the information I required & a really nice guy.

Staff were friendly and helpful even though they knew I wasn’t buying until later this year. I was still treat with great service and any question I had they were more than happy to assist

I received a phone call at about 07:30AM which was a bit early, I was asked a bunch of questions like how would I pay for the car, did I have a car to P/x etc. They said they would get a video sent to me. Before the person rang off I specifically asked if the vehicle had a full main dealer service history and they said they would check.A couple of hours later I got a call from someone else while I was working this person was called Andy and seemed a bit disappointed that I couldn't speak immediately, tried to arrange a call back but that was impractical, so I said I would call later.When I called later I got asked (most) of the same questions I had been asked earlier. I did point out that I had already gone through this and I felt that all of the questions being asked were for the convenience of the salesperson rather than the customer. In the end I interrupted the process and (again) stated the importance of a full main dealer history and was told the vehicle didnt have that so they would close down the enquiry. It also seemed that Andy was reading the information that had been captured at the point he was talking to me when if he had have done so before calling me it would have been much easier. From what I understand the most important thing to me had not been captured by the initial call.It seems that the whole process is both flawed and annoyed me certainly.

Very helpfull staff member,Very polite

Took my car in to get a price for selling it, the salesman was very unhelpful.

Have dealt with Tyneside Audi before great customer service

Saw 2 cars, and thought the one she enquired was in Glasgow and put a deposit. James FazarriDue to this Tyneside (James Fazzari) called and explained the car is in Tyneside, and then he started calling her a liar and wasn't allowed to go to other dealerships etc.He then wasn't willing to speak with her any more and hung up.She's put the deposit down and is still waiting on this for over a few weeks, promised calls that haven't come to fruition.