A prompt response with my queries answered.

Lack of empathy towards customers

Did not answer my query sent me a link to Tyneside Audi instead. Not good.

Made to feel like a customer who was looking for a car

The sales advisor, Dan, was very knowledgable and helpful.

I ordered a car and unfortunately had to withdraw my order after a few days due to personal reasons. Lookers handled my situation with professionalism and courtesy.

No further follow up by sales executive. Over the years of dealing with you it's always sales driven rather than service. After buying my last six cars from you l won't be buying anymore.

Tito the Sales executive was not clear and open about the deals. For example he said good news I’m upgrading the vehicle. what he didn’t say was that I was paying for the upgrade. Likewise asked for a new plate and my first quote was for a feb plate. Which I was unaware of - then the price increase for a 26 plate. He didn’t want to put details in an email he wanted to discuss it over the phone. I always think if it’s not written down then don’t expect to get it. His sales technique was underhand and duplicitous. He lost the sale because he couldn’t be open and honest - you won’t be getting my business- I thought the days of unscrupulous car dealers were over but obviously not

Informative website

Jon and the service booker (sorry I can’t remember her name ? Sophie) were really helpful