I am putting low score on everything because I cannot recall ever contacting Audi Tyneside about anything so extremely surprised and a bit alarmed to get your survey e mail completely out of the blue. I am concerned someone maybe scamming my details.

I was told a car was ready to view and arranged to visit. Just before I departed I was told it would be a few days before it would be ready and that I would be called when available. I still haven't received that call.

The sales manager i was dealing with was not helpful at all.

Needs fulfilled with excellence

Hi,I am writing to formally express my extreme disappointment and concern regarding my recent MOT experience at Tyneside AudiMy vehicle failed the MOT due to two reported issues. The first was a snapped coil spring, for which I was charged £414.69. I fully accept this cost, as the component was clearly faulty and required replacement.However, I strongly dispute the second issue, which related to the front headlights allegedly not matching “slightly.” I was charged £523.01 for this, despite there being no noticeable fault. I regularly check my vehicle, including the lights, and have never observed any discrepancy in colour or shade.Furthermore, my car has been serviced and MOT-tested at Audi garages for the past three years, and this issue has never once been identified or raised. This raises serious concerns as to why it has suddenly become a problem now, particularly given the significant cost involved.I find it unacceptable that I have incurred such a high charge based on what appears to be a subjective assessment. As a result, I have lost confidence in both the service provided and the fairness of the charges applied.I would like this matter to be formally investigated, specifically:Why this issue has never been identified during previous MOTs or servicesWhat objective criteria were used to justify the repair and associated costWhether this charge was applied appropriatelyDue to this experience, I am now considering cancelling my Audi service plan and will not be returning to your garages or brand in the future unless this matter is satisfactorily resolved.I look forward to your prompt response.My Car Reg is SB19UZX16 MedwayJarrowNE324DRKind regards,Mark Riley

Your service was exemplary. That why I bought an Audi - for the second time!

Extremely responsive. Andrew Webster quickly obtained a fair trade-in price for my current car and also checked in with me the following day on his day-off to see if I needed anything else.All in all a great offer was made available to me quickly. Unfortunately, due to my own hesitation the car I was interested in was sold to another party.A great experience which only did not result in a sale due to my lack of speed in execution.

Felt a bit underwhelmed by the experience. Waited a long time for the salesperson to come back after speaking with their manager, with very little comms as to what was going on.

Have been well looked after for 30yrs with Audi Silverlink link and will always give 5*.

Pleasant, polite, helpful