I came to test drive a plug in hybrid, when I entered the car the hybrid battery was flat. So there wasn’t really any point in doing the test drive. The sit down afterwards was dominated by the optional extras, just looking to squeeze as much money as possible. I was then told I would get a call back a couple of days later, which never came. All in all a pretty pathetic attempt at selling a car.

My electric car gave a warning message on 31st January 2026. It stated ‘electrical fault’I was unable to drive or move the car.I contacted Audi approx once a day for five days to discuss. The customer service was good they advised me to get the car to them to be looked at. We discussed battery warranty and that it may or may not be covered under warranty. I asked for a cover of the battery warranty approx twice that week. I never received it.Car was taken by recovery truck to Audi a week later.When received I was called to say they had received the car and if it was a significant battery issue that they did not deal with this. This was not discussed with me the 5 times that I rang the previous week. This would have given me the choice whether to take it to Scotswood road or not.I was advised the diagnostic would be 150 per hour and advised them to go ahead and start the diagnostic.I asked for a copy of the battery warranty.It was not sent.I then received a potential bill for over 2000 pounds for things that Audi believed needed done to the car (health check)I did not authorise the work.I was advised they could not find the fault. They had passed it to the technical team in Germany.This went back and forth and then I received a call saying it required a further 3 hours diagnostic. At £860 pounds. Still no idea what is wrong.I advised I would need to think about what to do as I am on unpaid maternity leave at work at moment.The time delay following this was my responsibility as I was unsure what to do.I advised them I would like to sell them the car and pay off my finance.I was advised I could get approx 7500 for the car and someone would call me.9 days later and still no call.I chased this up.I was advised someone would call me back but they advised that they would need to diagnostic first. News to me??? I had not previously been advised this.I stated I would like to make a complaint as the customer care had been so inconsistent and nothing in line with Audis so called customer charter. I thought Audi customer service would be exceptional. I am not disputing costs. Things cost what they cost. It is the advising of one thing and then telling me something else. It has been nearly 2 months and I’m still no further forward.I was then told that they would cover the cost of the diagnostic to find out what was wrong.They then called two days later to advise that it was a part of the 12 vault battery, not covered under warranty (still no warranty policy received for me to read) they advised it woild be approx £1000 pounds to fix. And valued my car at £6500. They then advised I could get the car fixed for that cost plus I would then have to pay the diagnostic which the had stated previously they would cover. They advised I’m even if I pay to fix it it is not guaranteed to fix the issue.I am absolutely disgusted at the lack of communication, being advised incorrectly constantlu and having a car into be fixed which no one can seem to guarantee to fix.Please respond as soon as possible.I will be contacting the motor ombudsman also if a response has not been received in the correct time frames.I’m honestly expected more from Audi.I love my Audi.It is not Audi’s fault that my car has broken nor is it Audis fault about the cost, but Audi has advised me two opposing ideals time after time. The customer service has been inconsistent, wrongly advised and lengthy.I accept responsibility that some of the timing of the car being sat was my issue as I was unsure how to proceed.To be advised that you would need to pay nearly 2000 pounds to ‘fix’ your car for it not to be guaranteed to be fixed is dismal.I am beyond disappointed

Very helpful sales advisor

Excellebnt service from a knowledgeable and very pleasant man.

Melissa was fantastic when the car I initially wanted wasn’t available to get me an upgrade which wasn’t as expensive as I thought

We were offer £22k for my car on the Sunday, of which we declined advising we buy any car and motorway was offering £25k+. Then got a message on the Monday offering £25k due to more areas open on a Monday to get a better price, however if we had accepted the offer on Sunday then we would have been £3k out of pocket because on the Sunday we weren’t advised that they wud try for a better offer it was just £22k was Audis offer and that’s that. Very disappointed as I’ve bought a lot of cars from various lookers previously.

Well I queried a car, someone rang me the following day and I said I would like to test drive, I was booked in for Saturday as I work until 5pm, and they didn’t do test drives after 5-5.30, so then I waited for the Saturday to come. I filled in the online form that I was asked to. I sent an email asking how I reserved the car from then until I test drove it. Got no reply. On the Wednesday I noticed the car was no longer for sale on the website. Heard nothing from the garage until the Friday at 5.55 saying they are sorry the car had been sold that day. I was disappointed to say the least.

Helpful. Informative. Genuine conversation. Listened carefully to our requirements. Kept in touch without being pushy. Very professional.

Poor px. Valueation

Dan was really helpful and spent time taking me through various options.