Friendly and knowledgeable

I would like to raise a complaint about the fact that I have had to bring my Audi in to the Tyneside Lookers garage three times since September to have the rear parking camera fixed. In the most recent one, in early December, they have replaced it but sadly, as you can see from the attached photos, the camera is still not working consistently. Also, there have been several times where the entire screen system has gone black and the rebooted.At this point, I am so frustrated at the thought of having to bring in my car for a fourth time and am so disappointed in the work and customer care.Can someone please contact me asap to discuss this further? We chose Audi to buy from this time having had BMWs for several years are heartily regretting it.

I made enquiry days ago and to date I have not spoken to anyone within the dealership.

DG20EHE

Quick and courteous response.

My 17 year old niece has just purchased her first car an Audi which she worked incredibly hard for. The car itself is perfect, but I was disappointed with the experience when she came to collect it. There was no celebratory reveal, nor any complimentary gift to mark the occasion.As a loyal Audi customer, I’ve always received a special handover, complete with a reveal and a thoughtful gesture such as a bottle of wine or flowers. For a 17 year old buying her very first car, yes it wasn't a brand new one but it 2 year old A1 S Line (not cheap) those finishing touches would have made the experience truly memorable.I was later advised that complimentary gifts are no longer offered. However, my niece mentioned that while she was collecting her car another customer did receive the full reveal and left with a bouquet of flowers. This inconsistency is very disappointing.

Very responsive sales team

I was looked after by your staff, friendly and professional.My thanks to Paul, well done for answering all questions and going the extra mile.Also like to mention Richard - brilliant service.Merry Xmas

Dear Tyneside Audi Team,We have received a complaint from Mr Kenneth Johnson regarding the service visit at your dealership. The customer advises he attended for an MOT and Service, was quoted £100 per tyre for two punctures (£200 total) and £110 to secure a damaged/hanging undercover. He later used a local specialist who repaired a puncture for £50 and secured the undercover at no cost, leading him to feel your quotations were not fair. He also reports an “Emergency Call System” warning that reappeared shortly after an initial fix and was then resolved on return within approximately 30 minutes. He is unhappy with the inconvenience and has cancelled his service plan.We have reviewed this and believe the complaint to be the responsibility of yourselves and, as such, you are best placed to investigate and respond to the customer. In line with FCA regulations, we are transferring the complaint to you in the understanding you will resolve this with the customer. We have also provided the customer with your contact details and advised them to expect contact from you.Customer Contact Details:Name: Mr Kenneth JohnsonAddress: 3 Montagu Court, Newcastle upon Tyne, NE3 4JLEmail: johnson51917@yahoo.co.ukTelephone: Not providedPlease confirm receipt and advise us once you have contacted the customer.Yours sincerelyHamza KhanCustomer Resolutions Executive0800 912 3560customerresolutions@vwfs.co.ukAudi Financial Services is a trading name of Volkswagen Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR, which is authorised and regulated by the Financial Conduct Authority (FCA).Volkswagen Financial Services (UK) Limited financial services register number is 311988.Registered office as above. Registered in England number 2835230.

Didn’t get a call back….?