Excellent service from ascertaining the problem, getting the car booked in and providing me with a courtesy car so that I could continue to work. Well done.

Professional and friendly staff.

Rupert was very knowledgeable and gave an excellent customer experience

You collected and returned our vehicle - all went smoothly, very happy with your service

I have recently completed a similar survey for Audi and can only repeat myself by saying that Tyneside Audi are absolutely great in their dealings with you and exceptional sales person as Paul Wilson and his Manager Claire

Absolutely fabulous experience from booking to greeting outside on arrival to attention by Kim Horner, communication was excellent and collection was well explained in relation to work done. A seamless no hassle experience that inspired us with great confidence, courtesy car available and fully explained, Technician discussed our requirements and communication as promised was maintained whilst the car was in. We have the give a huge thank you to Kim Horner who gave a professional, knowledgable and impressive service to us making us feel individual and that we were important and mattered….from a previous qualified position I can say Kim is a valuable asset to Tyneside Audi and we look forward to seeing her again when our next service is due.

I wasn't looking for a car. I was getting my car repaired in the body shop at Audi Tyne Tunnel Trading Estate. Very satisfied from start to finish

Sophie was brilliant to deal with and kept me updated as to progress.

Thank you to Bob, Sophie and Jonny for their kindness and excellent service. My Q3 developed a strange rattling noise on the afternoon of Friday 7 October as I was heading south from North Northumberland. Tyneside Audi was the nearest Audi garage and I drove straight there. The staff were wonderful!!! I received immediate attention, the car was inspected and I was advised that a front spring had snapped. The car was unsafe to drive and Bob moved heaven and earth to provide me with a loan car to get me back to my home 40 miles north. The repair was managed by Jonny, who kept me informed of progress by phone and text. I cannot thank the team enough for their efforts.

This is the first occasion we have experienced poor communication from the dealership, I fell this is something to be improved in order to maintain customer satisfaction.