a very pleasant experience throughout

The original booking was made, but then I received a phone call to ask whether it would be possible to bring the arrangement forward. This was not a problem for me as long as I was to receive a courtesy car which had been agreed with the original booking. This was confirmed, and I was happy to proceed. It was verbally agreed with the service member of staff, that zip would bring the car in on the dealership opening which was 8am, as I had to visit a client for 8.45am. Unfortunately, I received a confirmation email of the appointment which stated that I was to bring the car in for the allotted time of 9.20am, which was not the time agreed. This email was received late in the day, which meant that I had to ring the dealership the following morning to query the timing of the appointment. I rang but was unable to speak to the person who had originally made the booking. I explained the situation to the receptionist who took my call, and was advised to ignore the email. The receptionist said she would advise the service department of the confusion. The following day, I attended the appointment. Although I was not seen as the first appointment, as originally agreed, I still made it to see my client, so nothing spoiled. However, I would not have been so agreeable, if, due to the delay, I had missed my own clients appointment. The confusion experienced, all because of an email sent quoting the wrong information. Still happy though with overall experience.

Just brilliant. Thank you

Nothing much more to say really as it was a pleasant experience with very helpful staffI do have a query regarding Audi Financial Services but I have mailed Tyneside to find out what is going on

The whole experience was pleasurable without being pressurised at any time.

Tito was fantastic; informative, patient and answered all my queries.

My experience with Dan at Silverlink North Shields was excellent from start to finish. Dan kept me informed of the process all the way.

John was so helpful and explained everything we asked about - he was recommended to us from another one of his customers and we will definitely do business with him in the future

The welcome and assistance offered on the day was at a level which had been lacking during the previous two visits. Our car has always been maintained by Tyneside Audi but the previous two visits prompted us to consider whether we would get better service elsewhere. But quality of service has thankfully been maintained and at a premium level.I now have no hesitation in bringing our car back to Tyneside. Thanks to the personnel for an excellent service on this occasion.

Both sales person and sales manager did exactly what they said they would.