James the salesman was extremely courteous and helpful.

Pleasant attentive and helpful service throughout.

We pick up my daughters new Audi A1 sold to us by tito and claire both went over and above was great to deal with and all the staff where great had a full experience which is why we travelled 2hrs cant ask for any thing more from the dealership best place.to buy a Audi from

Quality service from receptionist to the sale team

Mr. Beverage,As per your request, I am enclosing the photographs clearly depicting the damage to the sidewall and the inadequate superglue repair on the front/nearside tyre. Specifically:VREDESTEIN 215/45 R17 81WAs you are likely aware, cuts exceeding 25mm in length (or 10% of the tyre's section width) and exposing internal cords are considered a failure. Due to the nature of the damage and subsequent attempts at repair with superglue, we are unable to ascertain the extent of the depth or whether the cord has been exposed. Both scenarios indicate structural compromise and pose a risk of tyre failure. As previously discussed, the DSA examiners will not permit a test on a vehicle with visible sidewall damage, regardless of the rim protector.I therefore request that the tyre be replaced. In my professional opinion, it should not have been permitted to remain on the vehicle prior to, or at this stage of sale. I will not comment on the interior condition, as you mentioned numerous complaints regarding workmanship, yet the same service providers are still utilised, which in my does not meet the standards expected of the Audi brand.I will personally clean the vehicle once the steamer arrives. Concerning the front wiper blades, I find it astonishing that you need to verify their functionality to ensure they clear the window properly.After all the issues encountered, the overall experience of dealing with Tyneside Audi has undoubtedly been affected.I trust that the tyre and wipers will be replaced promptly, and I lookForward to confirmation that the necessary stock has been procured to resolve these issues, likely by tomorrow.Further more I found the fact my partner had to ring the garage four times last week chasing a call back ftom you and your colleague very poor indeed and I have found your attitude certainly not as one would expect from the Audi Brand

Good afternoon ,I hope this is received in the spirit that is intended .I purchased a car ( A1 registration NC19 RZJ ) with for my daughter from Audi Tyneside in August ( 13th ) which had under 17k miles & there were a few things to be corrected at the time of purchase ....a small dent above the wheel arch , & a tyre that was on the verge of legality ( debatable ) that was agreed would be changed .Since purchasing the car there has been one occasion where the car would not allow any gear changes to take place ,& this happened when my daughter was driving & had approached a T junction causing distress to my daughter , as well traffic congestion adding to the stress . We contacted both the dealership & roadside assistance who attended & confirmed via a written report that there was an issue with the clutch plate returning . The advice then was to have the car booked into a local AUDI dealership to have this resolved.I contacted LOOKERS AUDI aftersales who arranged this for us on the 22/09 & the earliest this could happen was today at 10:30.....that itself was a concern in case this happened again but she has only used the car when absolutely need to do so ( that is no good) . Fortunately, there has been no further issue to date .I confirmed check in on Friday that we would attend .Monday later afternoon I received a call from Hamilton AUDI asking who had booked it all in for me which I found strange & asked if it was still going ahead to which I was advised they would call me in the morning! REALLY ! I have since been communicating today via text ....no call, & no work done on the car ! Very , very poor service & not what I have come to expect from Lookers after 5 vehicles purchased from your organisation .I took a day off work to get this fixed & no further forward .I've been texted that Hamilton has no PO from Tyneside to do any work .....why on the morning it was meant to happen has that only been realised ....not my fault that , that is a gap in the process but we are the ones impacted & still no confidence in the vehicleWhy ask me to confirm when your not even ready to start the work, & to call it off the day it's meant to happen is very very poor & a very very poor process .I would very much appreciate someone getting back to me on this & getting this situation resolved urgently.Best Regards ,

Hello,I have been in touch with Audi Financial Services this morning after receiving a letter on Friday stating I need to pay £439.98 for excess mileage.As you can imagine I was very anxious to receive this, having been with Audi now for 14 years, as a family we have had around 10 brand new cars, costing us over £100k to then be sent this without any prior knowledge was a shock as this has never happened before now.I was told when I was put through to resolutions team that the mileage is based on my fixed service plan which came to an end after 3 years, however that was never explained to me and I have always been led to believe the excess mileage is part of my 4 year contract, not the service plan, at which point at 4 years I would expect to pay for any excess mileage.I have been told by the resolutions team that my mileage on my last service, at Tyneside Audi, August 19th has been logged as 28,868 which is 5,000 more than my actual current mileage never-mind what it was over a month ago when my service was completed!The resolutions team have told me they will be investigating this further and asked me to contact you to inform you also.I understand that potentially there has been an error when the team serviced my car and logged to mileage, however I do feel extremely disappointed and upset having been such a loyal customer for so many years.Kind regardsMiss V Winspear

James the sales man was very professional and always came back with answers

Very helpful, great experience

Unsafe, Unreliable, Unresolved – And We’re Still Getting NowhereBought the car and left a 5* review following the sales experience - all went downhill from there. We realised a couple of days after purchase the seatbelt in the back was faulty and unusable (MOT failure) and at 3k miles (15 July) had total failure 4 hours from home. We were asked to collect a hire car - poor quality (filthy and battered - quite different to the nearly new car we were paying for). This was promised to be swapped the following Monday after we complained about the car failure, Audi assist service and general lack of care - this never happened. The car was with Audi for 5 weeks as the fault couldn’t been found. In the end it was faulty wiring which should never have happened. Audi confirmed this would had been faulty from the manufacturer so the car was sold and released to us with 2 fundamental faults. We have made it explicitly clear that we wish to reject the car but are still going through the motions with various Audi complaints teams to no avail. The car now has intermittent brake faults telling us to stop the car immediately. Why we are being forced to keep a car that was released in an unsafe manner, is unreliable and has not been fixed despite 5 weeks in the garage is beyond us. Tyneside need to agree the rejection apparently - so get on with it please so we can go back to a dealer we trust and can rely on.