Took my car in to get a price for selling it, the salesman was very unhelpful.

Have dealt with Tyneside Audi before great customer service

Saw 2 cars, and thought the one she enquired was in Glasgow and put a deposit. James FazarriDue to this Tyneside (James Fazzari) called and explained the car is in Tyneside, and then he started calling her a liar and wasn't allowed to go to other dealerships etc.He then wasn't willing to speak with her any more and hung up.She's put the deposit down and is still waiting on this for over a few weeks, promised calls that haven't come to fruition.

Not very open or transparent about prices

I have now requested a £250 deposit back 3 times from the salesman Daniel Hall, to date I have received no acknowledgement of my emails, this is very disappointing, it was a refundable deposit and I will take the matter a lot further should I not receive a response, this is very poor on behalf of Audi, I will be taking this matter to Audi UK should I not receive any response.

Tito was brilliant

All the staff were welcoming, friendly and helpful. Tito Davidson who came in specially on his day off, as my personal sales adviser, was very knowledgeable throughout the whole process. There was no pressure to rush me through the exchange/buying procedure. He accompanied me on the test drives in the cars in which I was interested. He was patient as I mulled over the pros and cons of my decision-making. Accompanied by my son, I feel it was well worth making the journey from Highland Perthshire to Tyneside and back for the car of my choice.

I was given a valuation online, no reply to the original email I sent. Then received an email from somebody else asking if you could offer me a valuation, three days later I get a valuation that’s nearly £300 lower than the original one?

It was ok

Dan was great very efficient delivered on everything he said he would