Dan was really helpful and spent time taking me through various options.

I saw an Audi I was very drawn to and Tito was incredibly helpful, patient and knowledgeable.

asked for photos and a video of a car that I was really interested in buying. Did not receive either or even a reply.. Now bought a car somewhere else.

Salesman Josh understood what I wanted. Located the car and delivered. Aftersales service 2nd to none.

The entrance to the unit had 2 salesmen, standing in the doorway, who completely disregarded us on entering the premises. This was further emphasised when the receptionist went to speak with them about our requirements and we were further ignored by them, (not the receptionist). However, Jon Kells who the receptionist then spoke with, was extremely helpful and knowledgeable with speaking to us and showing us around a particular car of interest.

Great response and follow up. Thanks

Ellie was amazing

A prompt response with my queries answered.

Following an appointment for a new replacement key in November 2025 which did not get resolved until January 2026.During this time poor customer service and communication was received.When I asked in emails how to make a complaint or for a Senior Manager to contact me it was ignored apart from an advisor stating " your feedback has been noted" the tone of one email in particular was unnecessary.When the work was finally completed the service on the day from your employee involved was efficient however leading up to that day was unsatisfactory.I was informed late in the day of the original appointment that the key had not arrived so the work would not be taking place, this was during the run up to Christmas where I had very little time to set a day aside for the work to be completed, this caused great inconvenience.I have waited some time to see if any manager would contact me and no one has - following on from the work being completed I received a survey to complete which mentions if not happy with experience in feedback someone would contact me, I did put in feedback about the problems encountered and no one has contacted me.The level of service, communication and lack of acknowledgement is unsatisfactory and not what I would have expected from an Audi garage.

Lack of empathy towards customers