I am writing to formally raise a complaint regarding my vehicle, which I purchased from Lookers in December 2025.The vehicle was manufactured in 2023 and had approximately 23,000 miles on the clock at the time of purchase. Since buying the car, I have driven around 3,500 miles.I have now been informed by your garage that the vehicle requires replacement brake pads and discs. Given the age of the vehicle, its mileage, and the very limited use since purchase, this is wholly unacceptable.Brake pads and discs should not require replacement after such limited additional mileage unless there was pre-existing wear at the point of sale.Had this level of brake wear been evident or disclosed at the time of purchase, I would have chosen a different vehicle.I am escalating this matter formally and requesting that Lookers investigate this matter further as Tyneside Audi have refused too repair the car at their expense.I would appreciate a prompt written response confirming how this issue will be resolved. If this matter cannot be addressed satisfactorily, I will consider taking the complaint further.

Poor customer service with an abrupt and disinterested member of staff and an unnecessary wait of 6 HOURS for the car to be told that our Q5 could not be looked at until the two front tyres had been replaced which we could have been told within an hour as we were asked what the problem was which we outlined. Will never take out an extended warranty with Audi again! The criteria suits Audi and not longstanding customers of which 4 cars have been bought from Audi Tyneside!

See lengthy email correspondence with your sales and service staff

Rang in an Audi a4 black edition , helpful but turned out the mileage was 10000 miles out (higher) so went to Ayr Audi and bought another from other lookers dealer

Very happy with my new A3. Andy was a really nice guy who took time off to ensure that I got the car I wanted. He was really helpful throughout the whole process. Excellent service .

I was going to buy a used Audi etron and put an enquiry in on the website and they rang me immediately which was unexpected but good, they guy said he would pass my info to the sales team and they would contact me the day after, then the following day I was waiting for a call and received nothing so I went back onto the website to get the details and contact the dealer but it said the car was no longer available so I went and bought another car from a different dealer , still lookers but with my brother in law who was the person who actually put me on to the Audi , anyway that night I received an email asking if there was anything they could help me with , I replied with the situation and that I'd purchase another car and they told me that the car wasn't sold and was still available ( although it still said unavailable the day after) as the finance was rejected on whoever had wanted to buy it . I thought this service was quite poor as it should be shown as available until it actually isn't , and I had not been contacted to be told the situation, so basically you lost a sale

I visited your garage this morning. I'm a driver with Engineius and was collecting a One Mobilty car to be delivered to a customer in Thirsk called Lee Hamer. Your member of staff in the service department was excellent, super helpful, efficient and friendly. Unfortunately I don't know her name, hopefully you can pass these comments to her - she is a credit to your company

In January my husband and I attended the dealership to look at options about leasing a new car. We currently have a lease on an Audi and has a very good experience when we organised that through the dealership in 2022. How we our experience this time has been frustrating. We met with Andy Webster who provided us with some options one of which we liked and we put a deposit down of £250. After placing the deposit down we had to chase to get an update. Eventually we were informed that the car was no longer available. We asked for other options and this information was not forthcoming. We had to chase number of times. Eventually we decided we would extend our existing lease and asked for the deposit to be returned. We emailed to ask for deposit on 21 Feb. No response. Chases again on 1 March. Response fromAndy who asked for our bank details which were provided. We have now had to chase again on 10 April and have received no response. Very frustrating. We were firstly extremely disappointed by the lack of assistance on leasing a new car BUT more than annoyed by the lack of action returning the deposit. We should absolutely not have to chase for that. To be frank it has put us off coming to the dealership in future.

Very professional

Very good comms