An appointment was made through your salesman Dan to test drive an Audi approved A3. Dan was ready on-time, was helpful and courteous, thoroughly explained the workings of the vehicle. Following the test drive, Dan allowed us space to privately consider our thoughts on the vehicle and spent time showing us the range of cars available to Lookers to supply. However we are still in the process of doing comparative test drives with other makes of car and Dan has kept in touch with us to keep updated on that progress.

Great service however the was slow to be looked at due a huge backlog in work for the mechanics. No fault of anyone of course, however the long period without a car was difficult for us. If the speed in which the car was seen to then 5 stars would have been appropriate. I would also like to point out that Karla from Tyneside Audi was excellent and although it initially took over 10 days for the car to be looked over, she gave us an estimate of 2 weeks before the repairs could begin, however due to Karla's efforts that wait was reduced to just a week which we were very happy with.

Excellent service from start to finish.

Helpful sales Assistant

Would have been 5 but had to wait 6 weeks for an appointment

Same as in Google review, great service, well organised from Jasmine and the car was returned without issue, clean and vacuumed!

Very good, friendly, helpful, amazing management

Fantastic quick and efficient service. I was greeted very warmly and told step by step how the servicing works and how I'd be contacted. My car needed work completed in the end, which they swiftly carried out the same day and provided me with different payment options. Great experience

The links and information made it easy to keep up to date with the service provided. Information provided before the service made it easy when arriving on the day. The video and audio by the engineer gave a reassuring message to the condition of my car.

Easy to yse Everything was great