Great Service .

This is my third car from this showroom. Sales and customer service is amazing. I have dealt with Johnny in service a few times and he is very professional and efficient.

Had jon from Tyne side audi get my car sorted and he was fantastic!

The salesperson Rupert was very helpful and sorted out any problems.👍

On the whole the process was a positive one. The salesman (A.Webster) was extremely helpful and kept me up to date on the car progress. The only negative was relating to an offer on for a free servicing plan for new cars bought before 30th June 2022 and delivered before 31st December 2022. When I enquired about this I was advised that this offer was not applicable for "S" models. I was quite disappointed that when opting to purchase a premium Audi model that this model was not included in the offer, I would have thought the cost of servicing the S4 was not much more than servicing a standard A4 quattro?

Where do I begin! So to arrive at the dealership to leave my car for servicing I had requested a Courtesy car. The car I was supposed to be getting had to be taken out in an emergency as a back up solution the service salesman/advisor had to give me his own personal car. This was not a problem until I got into it with my partner and small son to fine one it has absolutely no fuel which I found disgraceful. The car then inside was sticking of stale cigarettes and had cigarette ash all over the interior. Not a good advert for Audi and I was not to happy about putting my small child into this. Moving on to the video I received. I was informed that my gearbox oil required changing and there was a charge for this of £251.90. Now when I purchased the car back in February this year and the service plan was offered as part of my finance my partner and I repeatedly asked if the gearbox oil was included as we know this is a costly affair due to the specialist gearbox in the Q5. The salesman at the time said yes all oils and filters are include. Again repeated asked by me self and my partner who is a mechanic was the gearbox included the reply was yes. He even went to the trouble of checking this with a manager or someone else present in the showroom. So with the response of us being told yes we agreed to have this added onto the finance. Then to be told on the day of my car being in the garage that this was not included we were left a bit shocked. My partner enquired with the salesman to which he immediately started back tracking and what would appear to be squirming at the time said it was only engine oils. He then spoke with the showroom manager who agreed to discount the costing to £210 if I wished to proceed and book the car in. As a first time customer to Audi and Lookers I was left feeling mislead and disappointed by this. I look forward to hearing a response to this feedback.

Although on this occasion did not get charged for collect and delivery service due to arepair under warranty my previous experience fro other manufacturer dealerships was that it was a free service

Wash and hoover after service was extremely poor

a very pleasant experience throughout

The original booking was made, but then I received a phone call to ask whether it would be possible to bring the arrangement forward. This was not a problem for me as long as I was to receive a courtesy car which had been agreed with the original booking. This was confirmed, and I was happy to proceed. It was verbally agreed with the service member of staff, that zip would bring the car in on the dealership opening which was 8am, as I had to visit a client for 8.45am. Unfortunately, I received a confirmation email of the appointment which stated that I was to bring the car in for the allotted time of 9.20am, which was not the time agreed. This email was received late in the day, which meant that I had to ring the dealership the following morning to query the timing of the appointment. I rang but was unable to speak to the person who had originally made the booking. I explained the situation to the receptionist who took my call, and was advised to ignore the email. The receptionist said she would advise the service department of the confusion. The following day, I attended the appointment. Although I was not seen as the first appointment, as originally agreed, I still made it to see my client, so nothing spoiled. However, I would not have been so agreeable, if, due to the delay, I had missed my own clients appointment. The confusion experienced, all because of an email sent quoting the wrong information. Still happy though with overall experience.