Hi, I would like to dispute the charges on my account. I will not be paying these. I moved out at the end of April and did a handover of my room. Since then, my sublease Ahmed Dia has been staying in my room (apartment 517, unit B) and continues to live in the same apartment (517) as a full tenant (sublease ended in August - he is living in 517 as a full tenant). Since someone has been continuously living in the room, what are these charges for? I left the room clean when I handed it over. And from what I understand, the unit was never even cleaned by your team, my former roommate can confirm this. My former roommate Karim Ali disputed similar charges and had them removed from his account. I expect the same treatment, these charges are not valid and should be removed. Thank you, Raif Rizwan

I am Benjamin Thomas Madden, the former tenant of unit 505-B at Unity Place, 495 Princess Street, Kingston. My move-out date was August 25, 2026. I am writing to dispute $642.50 of the $660.00 in charges on my September 4, 2026 move-out statement. I am not disputing the $17.50 moderate cleaning fee. The statement also records a $33.15 interest credit, leaving a claimed outstanding balance of $626.85.Under section 34 of Ontario’s Residential Tenancies Act, 2006, tenants are responsible for undue damage caused by their own wilful or negligent conduct, or that of other occupants or people they permit into the property. Section 20 requires landlords to maintain the property in good repair, as explained in the Landlord and Tenant Board’s Interpretation Guideline 5. The Board’s Maintenance and Repairs guidance confirms that tenants are not responsible for damage resulting from normal use.1. Furniture replacement chargeI dispute the $580.00 “Furniture - Replace” fee, which I understand concerns the mattress and bed frame. The photographs provided do not identify the alleged damage or establish why replacement is necessary. The photographs grouped under this fee on pages 5 and 6 also show a desk and drawer unit. Please identify every item included in the charge and the alleged damage to each one.The mattress provided with the room was never used. It was stored beneath the bed during my tenancy. If you allege that it was damaged while in storage, please identify the specific damage and provide clear, dated photographs showing it.The bed’s cross slats were not broken. After the mattress was removed from beneath them, the slats were not correctly reinstalled. Please explain why correctly reinstalling the intact slats would not resolve the issue, and identify any separate damage that you allege requires replacement of the bed frame.Please provide the following to support the $580.00 charge:• Move-in and move-out photographs and inspection records showing each item’s condition and the evidence establishing my responsibility for the alleged damage.• An explanation of why cleaning, reassembly, repair, or replacement of an individual component would not resolve each identified issue.• The purchase date and original cost of each item, and how its age, prior condition, and remaining useful life were considered when calculating the charge.• An itemized breakdown supported by invoices, receipts, or written estimates, including any labour, delivery, and disposal costs.2. Window repair and replacement chargesI dispute the $37.50 “Windows - Repair” fee and the $12.50 “Windows - Replace” fee. The windowsill damage existed before I moved in and is documented in my dated move-in photographs.Please compare the move-in evidence with your inspection records and remove charges relating to the pre-existing condition. If you allege additional damage during my tenancy, please identify that damage and provide the evidence establishing my responsibility.3. Bathroom item disposal chargeI dispute the $12.50 “Turn Trash” fee listed under “Fixtures (Lighting and Plumbing).” The photograph on page 4 shows the personal hygiene device attached to the toilet. This device was already present when we moved in, as documented in my dated move-in photographs.My roommate and I were unsure whether the device was part of the apartment’s furnishings or had been left by a previous occupant. We also did not know how to remove it, so we left it in place. Please remove this charge. If it concerns a different item, please identify that item and explain why its disposal is my responsibility.I request removal of the disputed charges totaling $642.50 and a corrected account statement. Based on the figures in your statement, retaining the undisputed $17.50 cleaning fee and applying the $33.15 interest credit would leave a $15.65 credit in my favour. Please refund that amount once the disputed charges are removed, assuming there have been no subsequent payments or adjustments.Please provide a written response addressing each disputed charge within 14 days. The Board’s L10 application instructions require landlords pursuing former tenants for damage to explain the damage, itemize the costs claimed, and disclose supporting evidence. I am requesting this information so we can resolve the matter directly.Your statement refers to collection proceedings if payment is not received within seven days. Please record these charges as disputed and confirm that collection referrals and adverse credit reporting concerning the disputed amounts will be suspended while you review this dispute.I do not accept liability for the disputed charges on the information provided. My acceptance of the cleaning fee does not constitute acceptance of any other charge. I look forward to your written response.

In regard to the Move-Out Statement that was emailed to me, I have concerns regarding the verifiability of several of the charges based on the photographs that were provided. Many of the images are too low-resolution for me to clearly determine what the specific damages are. These images include the chair, floor, wide-view shots of the room, nightstand/table, desk, and portions of the wall. I am requesting that the specific damage in each photo be clearly identified and that a higher-resolution version of each image is provided where the damage is clearly visible. This is also necessary because I have pictures from my Move-In Inspection of the pre-existing damage. These include the stains on the bed, marks on the walls near the closet and desk, marks on the ceiling, the hanging smoke detector, the door, and the door frame. I am providing these photographs as supporting documentation because some of the conditions shown in my Move-In documentation may overlap with the areas identified in the Move-Out Statement. I request that the alleged damages be compared against the conditions documented at move-in before charges are assessed to me. For clarity, I do acknowledge that the damaged wall paint located underneath the desk was caused by me and was not present at the time of move-in. This acknowledgment is specifically limited to that damage. I am not acknowledging responsibility for the other damages or charges listed in the Move-Out Statement.

TEST

In regard to the Move-Out Statement that was emailed to me, I have concerns regarding the verifiability of several of the charges based on the photographs that were provided. Many of the images are too low-resolution for me to clearly determine what the specific damages are. These images include the chair, floor, wide-view shots of the room, nightstand/table, desk, and portions of the wall. I am requesting that the specific damage in each photo be clearly identified and that a higher-resolution version of each image is provided where the damage is clearly visible. This is also necessary because I have pictures from my Move-In Inspection of the pre-existing damage. These include the stains on the bed, marks on the walls near the closet and desk, marks on the ceiling, the hanging smoke detector, the door, and the door frame. I am providing these photographs as supporting documentation because some of the conditions shown in my Move-In documentation may overlap with the areas identified in the Move-Out Statement. I request that the alleged damages be compared against the conditions documented at move-in before charges are assessed to me. For clarity, I do acknowledge that the damaged wall paint located underneath the desk was caused by me and was not present at the time of move-in. This acknowledgment is specifically limited to that damage. I am not acknowledging responsibility for the other damages or charges listed in the Move-Out Statement.

I am disputing both the $166 garbage/removal charge and the $86 cleaning charge, as I do not believe either charge is justified.When I moved out, the unit was completely empty and no garbage, personal belongings, or other items were left behind. I also properly cleaned the unit before vacating and have photographs documenting the condition of the unit at move-out. These photographs show that the unit was left clean, empty, and in an appropriate condition.Before moving out, I spoke with one of the cleaners working on my floor and specifically asked about the condition of the unit. I was told that the unit had been cleaned appropriately and that any minor remaining dust was not something I needed to be concerned about, as this would normally be addressed during the general cleaning performed between tenants.For this reason, I strongly dispute the $166 garbage/removal charge. There was no garbage left in the unit, and I have photographic evidence supporting this. I do not understand what this charge could reasonably be based on and request that it be removed in full.I also dispute the $86 cleaning charge. The unit was cleaned prior to my departure, and any minor residual dust that may have remained would have required only routine cleaning and should fall within the normal turnover cleaning performed between tenants. I was specifically advised by a cleaner in the building that this was standard practice.I am also aware that the incoming tenants had requested a general cleaning of the apartment because Unity had not yet completed the usual turnover cleaning before their move-in. Based on the amount and circumstances of the charge, I am concerned that I may be being charged for ordinary turnover cleaning that would have been required regardless of the condition in which I left my room. I should not be held financially responsible for Unity’s standard cleaning between tenancies.I complied with my move-out obligations, left the unit empty, properly cleaned it, and retained photographs documenting its condition. I therefore dispute both charges in full and request that the $166 garbage/removal charge and the $86 cleaning charge be reversed and that the corresponding amount of my deposit be returned.If Unity maintains that either charge is valid, I request that they provide dated photographs showing the alleged garbage or condition requiring additional cleaning, an itemized description of the work performed, the applicable invoice or work order, and the specific lease or move-out provision that they believe authorizes these charges.I do not accept responsibility for either of these charges, and I am requesting a full review based on the documented condition in which I left the unit.

I am writing to formally dispute the $789.00 "Turn Damage Fee" for the sofa replacement listed on my Financial Move-Out Statement. First, regarding the claim of fabric wear and scratches, the initial move-in report (the first supporting document listed below) explicitly documents "Visible fabric wear on sofa at move-in". Furthermore, I have retained the original photographs taken on my move-in day, complete with unaltered digital timestamps and metadata, to corroborate this pre-existing wear. I am not liable for damage that was acknowledged upon my arrival.Second, regarding the pet urine claim noted during the move-out inspection, this damage also entirely predates my tenancy. I possess the original, unedited video file from July 18, 2025 (months before my January 2026 move-in) with its embedded digital timestamp. This video was sent directly to me during a virtual room tour by the former tenant of Unit 718 (Haotong Liang). In addition to the video, I have preserved the complete chat history, which definitively establishes the context of our conversation and irrefutably verifies his occupancy of Unity Place Unit 718 at that time. In this video, distinct yellow urine stains are clearly visible on this exact sofa, along with the pet pee pads the previous tenant was actively using to cover the area. The move-in inspection provided by Unity Place completely fails to establish that the sofa was free of these urine stains when I took possession.Finally, demanding $789.00 represents a full replacement cost. Under Ontario Landlord and Tenant Board (LTB) regulations, landlords cannot legally charge a tenant for the full retail replacement value of an item without factoring in its depreciation and standard useful life.I consider this matter closed and will not be paying this unjustified and unproven fee. Furthermore, I note the statement threatens that failure to pay will result in collection proceedings. Please be advised that under Ontario law, a landlord cannot legally assign a disputed damage charge to a collection agency without a formal order from the Landlord and Tenant Board. Should you attempt to send this unadjudicated charge to collections or take any action that unlawfully impacts my credit score, I will immediately file a T2 application with the LTB for harassment and interference with my tenant rights. If you wish to pursue this $789.00 charge, your only legal recourse is to file through the proper LTB channels, where I am fully prepared to present my timestamped media files, verifiable chat logs with the former tenant, and move-in documentation to the adjudicator. Thank you.

All the stuff I’m being charged for were found when I moved in. I thought the caddy’s in the kitchen were part of the apartment so I didn’t bother removing them before I left. I also assumed I was assigned the bathroom closest to my bedroom (A) which is what I used my entire stay there, so everything in the other bathroom does not belong to me and we’re not removed by previous owner including the mirror which again I thought also came with the apartment. I also want to mention that my apartment was not cleaned or decluttered before I moved in because a tenant was living in it and extended her lease for a month while she was away and moved out last minute in a hurry so I was forced to get rid of all the stuff she left during my move out.

Hi,This charge is unsubstantiated and illegal. As clearly documented in my Move-in Inspection form (#1002051 - see attached) dated January 05, 2026, there were visible damage and wear on sofa at move-in, with photo evidence which is similar to the photos of your claim. Attempting to charge me for pre-existing damage is unacceptable. Under the Ontario Residential Tenancies Act (RTA), it is illegal for a landlord to unilaterally impose damage fees or threaten collection proceedings without first obtaining a formal order from the Landlord and Tenant Board (LTB).Additionally, I am formally raising the issue of the unacceptable living conditions I endured this summer: the AC damage from June 19 to July 8. Being left without air conditioning for nearly three weeks during severe summer heat is completely unacceptable. The prolonged lack of climate control caused severe dampness throughout the unit, leading to damage to clothing, furniture (including sofa), my electronics, while the extreme heat created an unsafe, unlivable environment for my pet. This situation completely deprived me of the "reasonable enjoyment" of the rental unit, a direct violation of Section 22 of the RTA. Because the unit was rendered unlivable and I incurred significant out-of-pocket expenses during this timeframe, I am legally entitled to a partial refund of my rent for that period.Should you attempt to file a claim with the LTB for the baseless $789.00 furniture fee, I am fully prepared to present my move-in inspection report. I will also immediately file a counter-application (Form T2/T6) to formally seek a rent abatement for the loss of reasonable enjoyment and compensation for damaged property.I demand that you cease any further harassment regarding these fabricated charges. Dealing with these unfounded threats is causing me significant distress and mental trauma. It is creating a severe and entirely unwarranted disruption to my daily life just as I am trying to settle into my new apartment and begin my highly demanding Fall semester responsibilities as a PhD student and Teaching Assistant. Furthermore, an unexpected and completely baseless $789.00 invoice represents a massive financial burden for a student. I will not allow this illegal extortion to damage my academic year or my finances.Thank you!

The move out financial statement shows picture evidence of 915, which is not my unit nor my room. I live in 916A. I believe there’s a mistake, my room condition is move in ready cleanliness, and there are no damages.