the note says paint one wall no charge for other wall due to space occupied since 2024. i dont understand why the charge for 46 dollars of it says it was occupied since 2024 and there was no charge for room A for a similar situation

I am disputing the $125 charge for cleaning the window sill and the $70 charge for cleaning the table. These charges are excessive and unreasonable considering the actual condition of the apartment when I moved out.As shown in the photos I provided, the apartment was left in clean condition. The window sill required, at most, a few minutes of basic wiping/cleaning, and I do not believe a $125 charge can reasonably be justified for that work. The same applies to the $70 charge for wiping down the table.I understand being charged for legitimate cleaning or damage beyond normal use, but nearly $200 for these two very minor cleaning items is not reasonable or proportional to the work required. The photos clearly show that the apartment was not left excessively dirty or in a condition that would justify these charges.I am requesting that both the $125 window sill charge and the $70 table cleaning charge be removed or substantially reduced. If University Gateway believes these amounts are justified, please provide an itemized explanation showing the actual labor performed, time spent, and how the amounts charged were calculated.

I didn’t receive a mail key for this apartment when I first moved in 2 years ago August 2024 because they didn’t have the correct key. Every time me or my roommates needed to get something from the mail box they told us ask them and they would open it. I shouldn’t be charged for a key I never had to begin with

Hello,I hope this message finds you well. I'm writing to formally dispute the charges on my Final Move-Out (FMO) statement, as I don't believe they accurately reflect the condition in which I left the apartment. I've included photo evidence and further context below for each charge, and I'd sincerely appreciate your consideration, especially as my roommates did not assist with cleaning the common area before they had moved out.1. Turn Trash FeeI did not leave the cardboard box, shoes, or the wood stick in the photo. When I moved out, I left the common living space completely empty of my own belongings, and the only thing I had left were the shoes as they were not mine and I did not feel that it would be right for me to throw out shoes that belonged to someone else, as I thought they belonged to my roommate who moved out last and that she would need to wear them. I have photos taken at the time of my move-out that show that the common area is clear, which I believe confirms that the cardboard box belonged to one of my roommates rather than me as well. I've attached these photos below for your reference (Supporting Document Section 8).2. Turn Paint/Cleaning FeeThe paint damage referenced in the statement was already present before I moved in, and some of the photos included in the statement are actually from my roommate's side of the room, not mine. I subleased this apartment for the summer only and never hung or taped anything on the walls. I unfortunately do not have photos besides the ones I had submitted while filling out the move-in form that assessed the condition of the room prior to my moving in, but I hope that you can understand that given the situation, I did not have a lot of time to take photos of all of the damages left by the original tenants. I believe the paint damage responsibility falls to the original tenants, not me. Additionally, I left the room as spotless as I could before leaving, which leaves some confusion about the cleaning fees as well. I have attached a photo of the room from when I moved out in Supporting Document Section 9.3. Common Area / Kitchen CleaningI would like to give some context here, because the cleaning situation was genuinely outside of my control. During move-out, none of my roommates assisted with cleaning the common areas, particularly the kitchen. All but one of my roommates moved out before I did without cleaning up after themselves, which left me to deal with mold in the sink, spills in the refrigerator, and trash in the drawers that I did not leave. Unfortunately, I was never given contact information for my roommates, and they did not engage in conversation when we crossed paths in person, so I had no way to reach out and ask them to help clean up after they'd already left. I have dated photos of the mold (present since the day I moved in) that I had to clean in the sink after everyone else had already moved out, which I have attached in Supporting Document Section 10.As for the trash left in the common room, that was left by the last roommate to move out. I had hoped she would help me clean the common area and refrigerator before the final move-out time, but she left for the entire morning of 7/25, before move-out was due, and never returned to help.I did my best to clean up after several people's messes on my own within the time I had, and I don't think it's fair for me to be charged for damage and mess that wasn't mine to begin with. I'd really appreciate your understanding here, and I'm happy to provide the photo evidence referenced above or answer any questions you may have.Thank you for your time and consideration.Best,Jaimie Dang

The email I got of the charges just shows tape on the wall, where I can’t see any damage. I think it’s wrong and I want to see real evidence. I don’t want to get charged for something that isn’t there. Please show video or close up evidence.

My biggest charge on my move-out statement is for a replacement parking transponder which i had NEVER recieved. I found it crazy that I would even be charged for this when I had clearly been paying for parking beneath the gate. All I had received upon purchasing parking was a tiny piece of plastic to hang from my mirror.Additionally, I had been charged for a turn paint fee and I truly can not recall having any scuffs or dirt marks on the walls when I had left the place that were not previously there. Upon my depature I left the room in perfect condition and do not believe the $46 charge is just.

I am Sentin, a former resident of University Gateway in Apartment Room 543A. Me and my former roommates are confused about the charges put onto our accounts, regarding trash and cleaning charges for the apartment. When we emailed admin before moving out, they said that the small things that we forgot, such as the little ziploc bags and similarly small items would not incur a cleaning charge. In addition, there was a garbage cleaning charge put on our accounts, but there was not any garbage bags left, so I am confused as to why we were charged.Please let me know how we can clarify, my roommates and I are all frustrated that we were still charged despite our best efforts to make everything clean and spotless.Best regards,Sentin Lo

Last month, another resident submitted a complaint regarding management refusing to put on shoe coverings when entering units and communicating unprofessionally. My concerns and negative experiences with Gateway Management were included in this complaint. In response, Peakmade put signs on our doors asking management to put on shoe coverings before entering. I also provided my own shoe coverings and left them easily accessible outside my door.Yesterday, when I was returning to my unit, I saw two management team members leaving my unit, yet the shoe coverings I provided were still there and fully untouched. I am certain that management entered my unit at least once yesterday because I left my unit unlocked when I left at 7:30am, and it was locked when I returned at 6:30pm. My roommate is out of the country and there is no one else with a key to my unit.I have also emailed PeakMade previously to confirm that shoe coverings are required in my unit and have not received a reply. The sign PeakMade provided clearly states that all management should put on shoe coverings when entering the unit, and I would like for this to be the case regardless of how long they will be in the unit or any other factors. I find it extremely disrespectful that management would disregard a resident's request when they are not present to enforce it. Given that we pay a premium for "luxury student housing" I expect basic boundaries to be upheld. I do want to point out that, last week, one female team member put on the shoe coverings before knocking on my door, which should be proper way to respect this boundary. I really appreciate her consideration, especially since she only came in for a quick inspection.Otherwise, this has been very frustrating. In the past, when I have respectfully asked management to put on shoe coverings, Charlie Blake has responded unprofessionally. Mr. Blake frequently cites that he and his team have the legal right to enter units at the discretion of our lease agreements, but not once have I deliberately denied him entry. My intention is never to deny entry but offer shoe coverings as a courtesy and request that he and his team respect our personal boundaries as residents.Mr. Blake also cites that if he obliges one request to wear shoe covering provided by a resident, he would have to do so for all other units in the building. I find this reasoning inconsistent with past experiences where other maintenance workers have proactively put on shoe coverings at a resident’s request. I raise that putting on shoe coverings during inspections when requested and provided by residents is a quick and simple way to respect my boundaries. Mr. Blake finds time to crack jokes, initiate small talk, and play loud music during inspections, so the simple act of obliging with a resident’s request should not be a large burden on the team.I feel that Mr. Blake is quick to make vague legal threats when asked to put on shoe coverings, from my own experience and other residents'. This is highly inappropriate. Moving forward, I would appreciate PeakMade's help in enforcing this boundary. Additionally, as I mentioned in my old email, I would like confirmation that Mr. Blake not participate in any inspections in my unit moving forward. Lastly, I would like a call from PeakMade. I have been calling both the PeakMade and Gateway numbers for several days during business hours and no one is ever available. I am looking forward to hearing back. Thank you.

The tub in the picture belongs to the resident of A/B room. That bathroom is not under the lease covered for C/D residents. Being a room C/D resident, I do-not hold any accountability for that tub and I should not be charged any cleaning fee related to it.

I was charged for room C-Ds cleaning fees, but I lived on the A-B side. Gateway messed up the assignment when my roommates renewed last year, and they never fixed it. I cleaned my room, the A-B side, very thoroughly, and I dont want to be paying for the C-D's lack of cleanliness.