Staff interaction was great!

I waited over 20 minutes for a dentist to check my teeth after my cleaning was done. This isn’t the first time that this has happened if you look at my previous visits over the years, I usually don’t see a dentist because it takes too long for them to come and check my teeth. I think the dentist should be more considerate of the patient’s time.

Staff was nice but everyone was rushing and appeared impatient. In the moment of meeting my NEW doctor he was in such a rush I’m not even sure if my gums and teeth are as healthy as they say he barely took the time to look at my x-Rays or me as an individual. The office spaces in the back where cleaning takes place was the most disgusting and unclean area I have every seen from a dentist office in my entire life.

Respectfully, this office does not provide the quality of care I was used to receiving there for many years. I started to write in this box and ran out of space. My teeth felt unclean and still had stains that were missed next to the cleaner areas. The cleaning took 10 minutes. The dentist glanced at my teeth for exactly 3 seconds. He did not put any instrument in my mouth.

I feel like the room where I had my cleaning was really dirty and disorganized. It seems like everything is old and the whole space is in need of a good cleaning and facelift. I don’t want to leave my dentists office feeling grossed out and that’s what happened to me.

This was my first routine cleaning. My appointment was scheduled for 150. At checkin, I was told I have 3 appointments for the year and the first 2 have about a $76 out of pocket cost and the 3rd visit is approx $330. My previous dental office, my cleanings were 0 out of pocket. I was told I have 3 appointment because im listed as Peridontal. Never had this explained. But would have liked to know this prior to arriving to get a bill and extra out of pocket costs upon arrival

My experience for the first time was great, everyone was kind and attentive. I appreciated that.

Seen within a few minutes of arrival

I went for a routine cleaning and x rays and hygienist perfomed Laser Bacterial Reduction (LBR) D4999 that I didn't authorize and I was charged extra.

Valley Dental Associations are doing excellent work to the nation .