I have noticed a clear lack of consistency on which certain types of residents have rules enforced on them while also actively being broken by staff at the same time, being dismissed, having the bird flipped at me by the maintenance man, property manager less than understanding, security doesn’t secure the property ever.

Valley Falls has a nice and convenient location, especially for college students, and the maintenance team usually responds in a timely manner when requests are submitted. However, the management policies can make paying residents feel like they are being treated more like middle school students than adults. For example, there are strict guest rules saying visitors cannot stay past 9:30 PM when there are big school events, which feels unreasonable for residents who are paying rent each month. There were also issues with my lease where management said my previous lease was lost and required me to sign a new one that increased my rent by $15. In addition, my apartment seems to have an electrical issue because I often have to flip a breaker just to use appliances like the microwave, dishwasher, or bathroom outlets. Overall, it is not a terrible place to live and the location is a big plus, but as a young adult paying rent monthly, I feel residents should be treated with more respect and independence.

I need someone to reach back out to me ASAP. My roommate has threatened me multiple times and I have received no response from the PeakMade team.

I found a replacement resident that was approved and accepted by Valley Falls before moving out. This new resident specifically took over as my replacement to sublet my apartment from me for the remainder of my lease. It is not stated anywhere in my lease that I will be I charged a “reassignment fee” if I sublease. This is not a reasonable administrative/ paperwork or transfer fee nor is it a rekeying fee and it should not be billed to my account.

I am formally disputing the charges on my FMO related to Valley Falls Apartments because they are incorrect, unjustified, and the direct result of Valley Falls breaching the lease agreement first.I was forced to move out due to serious safety, health, and management failures that made the apartment unlivable and unsafe. My roommates threatened me, repeatedly ganged up on me, bullied me, acted aggressively, drank underage, brought intoxicated guests into the apartment, played excessively loud music, and consistently left the front door unlocked even after a shooting occurred on the property. Due to these threats and escalating behavior, I feared for my physical safety. I reported these issues multiple times to management verbally, in writing, through complaint forms, and through security. I also went to the sheriff’s office and filed reports. Despite the seriousness of these threats, the leasing office ignored my requests for help for over a month and took no meaningful action to protect me or address the situation. Because my safety concerns were completely disregarded, I had no choice but to move out to prevent the situation from escalating further.In addition to the threats, Valley Falls failed to provide a safe and habitable living environment. My unit had pre-existing mold that I unknowingly photographed before move-in and that caused me to repeatedly become sick. The property also had roach and spider infestations, with insects and webs present inside and around the unit. These issues were reported but not properly resolved. The combination of mold, pest infestations, and an unsafe property environment violates the implied warranty of habitability and constitutes constructive eviction.Management’s conduct further contributed to this situation. When I requested to be moved to another unit for safety reasons, management was dismissive and failed to follow up. When I found someone willing to take over my lease, management’s rude and unprofessional behavior caused that person to back out, effectively blocking me from leaving safely. I was also treated disrespectfully and discriminatorily by management, including being spoken to rudely and dismissed until staff realized who my roommates were, at which point their tone and behavior changed. Management selectively enforced rules, ignored underage alcohol violations, avoided my calls, lied about staff availability, and failed to communicate despite repeatedly saying they would “reach out later.”I was later informed that I was considered a past resident with no upcoming charges, and I submitted all related documentation to Uriah. Approximately two months after I moved out, someone finally took over my apartment, meaning the unit was re-leased. Despite this, Valley Falls continues to charge me. Charging me after ignoring credible safety threats, breaching the lease, forcing my move out, and then re-renting the unit is improper and amounts to double charging.Valley Falls broke the lease first through negligence, failure to maintain safe and sanitary housing, failure to respond to threats, and discriminatory and unprofessional management conduct. I should not be held financially responsible for charges resulting from conditions that forced me to leave for my safety and well-being.I am requesting a full review and removal of all Valley Falls related charges from my FMO.

Currently a student looking to start school again applied for valley falls apartments never received any calls regards to my application. I only have heard from them if I do the falling only receiving emails if I am on the phone with them asking for it . Every time I call I get different information apparently I failed because of my credit which is due to my loans from school that’s on a payment plan every month my guarantor failed as well then once we both failed I was asked about school and they could see if they could do the waiver program but now because we both failed it’s not applicable for me. So why not been ask about waiver program if you see on my application that I am enrolling in school.

Charges on account that were wrongfully made.

I am requesting that my rent charges be corrected and resolved due to the leasing office’s repeated failure to work with me in good faith, their unprofessional conduct, and their disregard for my safety. I had no other choice but to move out of my apartment in November due to ongoing safety concerns, harassment, and management’s refusal to take action. Prior to moving out, my roommates always ganged up on me, repeatedly cussed at me, and intentionally created a hostile living environment. I contacted the leasing office multiple times requesting to be transferred to a different room or unit, but the office continuously avoided giving clear answers and failed to assist. I also made multiple attempts to have someone take over my lease in order to resolve the situation responsibly and avoid further charges. One individual was willing to take over my lease; however, a leasing office employee named Rama was extremely rude and unprofessional toward her, which caused the individual to back out. This directly interfered with my ability to mitigate damages and resolve the lease. In addition to the hostile environment, the apartment was infested with roaches and had visible mold, making the unit unsafe and uninhabitable. There was also a shooting at the apartment complex. When I informed my roommates and asked that the doors be kept locked for safety, they refused. The leasing office failed to address these serious safety concerns. I also experienced discriminatory and inconsistent treatment from the leasing office. An employee named Angel treated me disrespectfully when I attempted to obtain a parking pass, but her demeanor changed only after she learned who my roommates were. This behavior further demonstrates the unprofessional and discriminatory treatment I received. After I moved out for my own safety, the leasing office ignored my communications for months and made no effort to resolve the situation or assist me. Despite my repeated attempts to work with management, they showed no concern for my safety or wellbeing and failed to act in a timely or professional manner.Because I was forced to vacate the unit due to unsafe conditions, harassment, and management’s neglect and because I made repeated documented efforts to resolve the situation and mitigate damages I should not be held financially responsible for rent charges resulting from these circumstances. The leasing office’s actions and inactions constitute violations of the Fair Housing Act and the South Carolina Residential Landlord and Tenant Act, including the failure to provide a safe and habitable living environment and the failure to address tenant safety concerns. I am formally requesting that my rent charges be corrected accordingly. i have more proof but its not enough space to include eveverything.

I have a signed lease for a 2x2 unit with a lease start date of today (12/20/2025). Prior to move-in, I contacted the leasing office and was told I could pick up my keys today. Based on this, I moved my belongings and arrived at the office to take possession of the unit. I was then informed that no unit is currently available and that availability may not occur until January. As a result, I am displaced with all of my belongings. This is a failure to deliver possession on the lease start date. I am requesting immediate assistance with accommodations, including a comparable unit, temporary housing, or reimbursement, while this issue is resolved.

This is my third year renewing with Auden and this year management has been horrible. We were informed less than 24 hours that we were getting a new roommate. The email did not state she has an EMA. We reached out to her and she informed us that she has a husky as an EMA. I emailed the leasing office and received no reply. I went to the front office and informed them that I have a fear of bigger dogs and questioned if there’s something that could be done. They told us since there is limited availability nothing can be done, so technically we just have to deal with it since it’s an EMA. I have been experiencing extreme anxiety at work lately, so I had an appointment scheduled for yesterday to address my anxiety and I mentioned the EMA to my provider. He was able to provide a note, so I could be properly accommodated under the FHA. I went to speak to the property manager at 10 AM this morning (opening time) and she was not there. I went back around 11:45, she still was not there. She also was not there yesterday when we first went to go address the issue. This is extremely unprofessional and neglectful towards your residents. This matter is time sensitive and the lack of access to on site management is preventing resolution. I am extremely disappointed in Auden, it has gotten worse!