I am writing to formally dispute portions of the final account statement for my unit.I vacated the apartment and returned my keys on April 1, 2026. As such, I no longer had possession of or access to the unit after that date.The statement provided reflects a move-out date of April 16, 2026, which does not align with the date I physically surrendered the unit. However, even using your stated move-out date, I have concerns regarding the charges applied.I acknowledge and do not dispute the April rent, the re-let fee, and any legitimate damages assessed. However, I am disputing the charge for “accelerated rent” for the period of May 1–May 31.Given that:* I had vacated and returned possession of the unit as of April 1, and* A re-let fee was already assessed in April (which typically applies in cases of early lease termination),it is unclear and inconsistent to also charge additional rent beyond the move-out date.Based on both my actual move-out date (April 1) and the date reflected in your statement (April 16), I should not be held responsible for rent beyond April.I am requesting a review and correction of these charges.

I would like to report an issue regarding my experiences with a staff member at the office. Each time I visit the office or call by phone, the young woman whose name starts with an “A” and who wears a hijab has been very rude to me. She frequently cuts me off while I am speaking and rolls her eyes at me when I am simply trying to get help with my concerns.Her behavior makes me feel like I am a problem or that I am ruining her day, even though I am only seeking assistance. I do not feel welcomed or respected during these interactions, and it has made me uncomfortable coming to the office. I would appreciate it if this matter could be addressed so that future interactions are more professional and respectful.

Hi! I am trying to reach the HR department for PeakMade to complete a verification of employment. If an email or fax number could be provided that would be greatly appreciated. You can reach me at my email; xenaa@consumerportfolio.com. Thank you so much for your time.

Dear Leasing Office,I am writing regarding my final account statement for Lease 15372298, Unit 122-D.I would like to clarify and formally dispute several of the charges listed on my account, as they do not accurately reflect my actual move-out timeline and circumstances.I physically vacated the unit at the end of December 2025, returned my keys, and left the apartment in clean, move-in condition. I have photo and video documentation supporting the condition of the unit at the time of departure. Although my account reflects an administrative move-out date of 01/21/2026, I was no longer in possession or occupancy of the unit after December 2025.Prior to my departure, I provided advance notice of my intent to vacate early due to graduation and financial hardship. I also made a good-faith effort to secure a replacement resident; however, that arrangement fell through at the last minute due to circumstances outside of my control.I am therefore disputing all rent charges applied after December 2025, as well as associated late fees and waiver charges tied to those periods. I respectfully request documentation of all efforts made to re-rent the unit following my actual vacancy date, including listing dates, advertising platforms, showings, and any applications received.I am willing to work toward a reasonable resolution of this matter once proper documentation and mitigation efforts have been reviewed.Please ensure this dispute is formally logged and advise on next steps.Thank you for your time and assistance.Sincerely,Carlos Lopez

Hey! I recieved a refund from valleyfalls however it states truit bank on the copy and I do not have a truist bank account. I placed a refund account on their but have not heard anything.

Great service didn’t have to wait long the guy came in bathroom did great job

Good afternoon.I am writing to formally file a complaint regarding a maintenance employee named Wayne, as well as ongoing issues with management, professionalism, and consistency at this property.On April 1, 2026, I briefly parked in a handicapped space to retrieve a package. I do acknowledge that this was not appropriate; however, there were no available parking spaces near the office at that time, my car remained running, and I intended to be inside for only a moment. The package had already been sitting for over two days, and I was simply going in to quickly pick it up and return. When I returned to my vehicle, I sat in my car momentarily to handle something on my phone before driving, as I cannot safely operate my vehicle and use my phone at the same time. Within that short time, Wayne from the maintenance staff parked directly beside me in the striped access aisle between two handicapped spaces, which is not a parking space and is designated for accessibility use.He walked in front of my vehicle as if he was going about his business, looked toward my windshield, then turned around and came up to to my window to tell me that I needed to move my car. I acknowledged him but did not engage immediately, as I was still handling what I needed to do, and told him that I would be moving very shortly. I rolled my window up afterwards because he was standing too close to my vehicle, which made me uncomfortable. He then turned as if he was going to walk away, but remained right there near my vehicle, continuing to wait for me to move. When I realized he was still standing there expecting me to leave immediately, I told him to give me one moment because I was on my phone and could not drive and use my phone at the same time. After that, he turned around, went inside the Office briefly, and then came back out again within a few seconds. At that point, I addressed the issue directly and asked how he could tell me to move while he was parked in a handicapped access aisle himself. He responded by saying he could park there because he is an employee and claimed that area was employee parking. That is not true.Not only is that incorrect, it is hypocritical, and it violates the same parking and accessibility rules he was attempting to enforce. There was an available employee parking space on the opposite side of the handicapped spaces that he chose not to use. Instead, he parked in a restricted accessibility area and attempted to enforce parking rules on a resident. Blocking that space is not only wrong, but it can also be considered an ADA violation, which as an employee who seems to know that, shouldn’t do. Additionally, it is unclear why maintenance staff are attempting to enforce parking rules at all, particularly outside of standard office responsibilities, when there are designated processes and personnel for that purpose. Furthermore, his behavior throughout the interaction was rude, dismissive, and unprofessional. He talked over me, raised his voice, and did not allow for a respectful conversation or an honest response.About 30 minutes after this interaction, I observed another vehicle parked in a handicapped space and him passing right by. Since he was actively trying to enforce parking rules with me, I went to inform him so that the situation should be handled consistently. Instead of addressing that vehicle, he fanned me away attempted to leave. When I called out the inconsistency, the situation escalated, and he responded by raising his middle finger at me and driving away. I then returned and confronted him directly about his behavior, including the fact that he is an employee representing the property and should not be making that kind of gesture toward a resident. I also pointed out that he chose not to address the other vehicle while targeting me, which raises serious concerns about selective enforcement and fairness in how certain residents are treated. His actions reflected a clear lack of professionalism and accountability.Following the situation, I requested a call from the property manager in which I was informed the second vehicle parked in the handicapped space was another employee, which makes the situation just as bad. There is a clear pattern of employees not expected to follow the same rules that are endorsed upon residents. I was also told that Wayne met with her before I was called, and attempted to paint an idea that I tried to block him in which was simply not the case, I was moving my vehicle from the space and finishing the business I was tending to on my cell phone. I did receive an apology from her regarding the situation, and she was understanding towards the end of our conversation.This is now my third issue with this property, and there is a clear pattern of inconsistency, lack of communication, and unprofessional behavior.The gate to the community is supposed to provide security, yet it is consistently left open all hours throughout the night, allowing unrestricted and unmonitored access.There had been a shooting on the property, and all that was done was an email sent out notifying residents that something had happened, with no visible increase in security or preventative measures.There is a clear lack of consistency among staff, and rules are enforced arbitrarily.There are also ongoing issues with package handling. If a package arrives on a Monday, there is no reason it should not be placed in the mailbox by Wednesday afternoon. I have had to repeatedly come to the office to retrieve packages that should have already been processed, only to be told they are not there when they have been sitting in the back. This is an issue occurring with multiple residents. This reflects a lack of organization and efficiency.For example, I previously had a situation where I returned to the property around 10:00 PM after working a 12-hour shift, with a family member who had been staying with me. I was stopped by security and told my guest could not enter due to “homecoming restrictions,” despite there being no prior communication, email, or notice sent to residents about any such policy. I tried to inform them that we had a funeral to attend early Saturday morning and was told that there was nothing they could do.I was then told I would need to leave my guest and my vehicle at the front of the property, walk to my apartment alone at night, pack up his belongings, walk them back, and find somewhere else for him to stay. This was unreasonable and unsafe.However, when I returned approximately 30 minutes later, those same “restrictions” were no longer being enforced at all. The gate was down, but no one was monitoring entry, and security was seen sitting with the door open on their phone, not paying attention to who was coming in or out. This directly contradicts what I had just been told.When I addressed this with the property manager the following week, I was told there was “no way to predict” the number of people on the property due to homecoming. However, there has been no system implemented to actually determine or track the number of people on the property at any given time. Without any way to measure occupancy, it does not make sense to restrict a single guest while there were clearly numerous residents not even present on the property, as evidenced by the emptiness of the parking lot, different that usual.Additionally, it is inconsistent to claim that guest restrictions must be enforced due to capacity concerns, while at the same time not enforcing those restrictions even 30 minutes later. If this is a rule, it should be applied consistently, and should be addressed to residents via email or resident portal. If it is not being enforced, then it raises serious concerns about how and why these decisions are being made, and who they apply to. If restrictions like that are going to be enforced, residents should be notified in advance so they can plan accordingly. That is basic communication and professionalism. No other standard apartment complex operates this way by suddenly restricting guests without notice, or reasonable exceptions.As a paying resident for the past two years, I have not had any prior issues or complaints. I have not had noise complaints, issues with guests, or any problems reported by staff or security. Given that, I do not feel that I should be treated in this manner.The way this situation was handled, along with prior interactions, makes me feel that I am being treated unfairly compared to others. I am not making accusations, but the inconsistency in how rules are applied and how I have been addressed is concerning. As a resident, I should not feel singled out or disrespected, or dismissed when I choose to speak up for myself, especially by employees who are not following the same rules they are attempting to enforce.Overall, I am extremely frustrated with the lack of consistency, accountability, professionalism, and communication. I am tired of being treated unfairly, the lack of professionalism, and selectively enforcing rules that they themselves do not follow.Wayne’s behavior during this incident was inappropriate and inexcusable, and he should be held accountable. I would like to know what actions will be taken regarding this situation, as well as what steps management will take to ensure consistency, proper communication, and professionalism moving forward. I would also like for Wayne himself not allowed into my specific room (1012-A) for any maintenance or quarterly inspections, as our negative interaction has made me uncomfortable to remain on the property. I would also appreciate an apology from him, as the blatant disrespect and hypocritical situation was distressing for me. I find it unacceptable for employees to continue to remain employed after a situation like this, without being held accountable for their actions while on the job, and will provide allowance for this to happen again with another resident or myself.I would like to feel comfortable where I live, and not feel a sense of threat or animosity. I have decided that I will finish my current lease, but will not be renewing for the next year, as this was my final straw with the property.I expect a response regarding how these concerns will be addressed. I also hope that this email will not bring intimidation or threat, but facilitate changes with the property that have been overlooked and unaddressed for a long time.Thank you for your time and assistance in addressing these issues.Sincerely,Kennedy McCordApartment 1012-Room Amccordkennedy@gmail.com(803) 567-9209 (cell)

I have noticed a clear lack of consistency on which certain types of residents have rules enforced on them while also actively being broken by staff at the same time, being dismissed, having the bird flipped at me by the maintenance man, property manager less than understanding, security doesn’t secure the property ever.

Valley Falls has a nice and convenient location, especially for college students, and the maintenance team usually responds in a timely manner when requests are submitted. However, the management policies can make paying residents feel like they are being treated more like middle school students than adults. For example, there are strict guest rules saying visitors cannot stay past 9:30 PM when there are big school events, which feels unreasonable for residents who are paying rent each month. There were also issues with my lease where management said my previous lease was lost and required me to sign a new one that increased my rent by $15. In addition, my apartment seems to have an electrical issue because I often have to flip a breaker just to use appliances like the microwave, dishwasher, or bathroom outlets. Overall, it is not a terrible place to live and the location is a big plus, but as a young adult paying rent monthly, I feel residents should be treated with more respect and independence.

I need someone to reach back out to me ASAP. My roommate has threatened me multiple times and I have received no response from the PeakMade team.