I live in apartment 923A. The resident above me continues to stomp and walk extremely hard with the heels of their feet. So much so that they wake me up almost every single day. I have reached out to valley falls on 5 separate occasions over the past few months through email. They have not replied. After the third email, I talked to the office about this disruption in person to which they assured me that they saw my email, but have not done anything to fix it. I have spent months on end being woken out of my sleep, forced to go through my day extremely exhausted because it becomes extremely difficult to fall back asleep after being woken up abruptly. This resident stomps for an hour straight a day. I lay awake in bed and am forced to wait until they stopped. On one occasion, I knocked on the ceiling in hopes of cutting the noise, but am not sure this is an effective method for a permanent solution as they continued to stomp the very next day. Valley falls has been extremely unhelpful. I was told by another resident that the tenant above me could be an office employee and that may be why my emails have been ignored 5 times for over 3 months. I cannot confirm the legitimacy of this but I do know an office employee resides in my building somewhere as I’ve seen them outside on separate occasions so it is a possibility. Other than the stomping, I have been enjoying my living space here at valley falls. I truly don’t want to be forced to break my lease, but the exhaustion that I have been feeling for the past 3 months because of the abrupt stomping waking me up everyday is affecting every area of my life mentally and physically. My energy is completely depleted and reaching out to you all seems to be the best option. I truly hope someone can help me with this issue for good.

I am commenting due to the incompetence and negligence of the management at Valley Falls Apartments, which has left me no choice but to contact higher authorities to document the ongoing violations, threats, unsafe conditions, and discriminatory practices on this property. I am also reporting this to inform you of what the apartment complex is doing, which is giving it a severely bad reputation among residents and the surrounding community. During my time living at Valley Falls, I experienced a combination of health hazards, unsafe living conditions, harassment, and discriminatory treatment that made my unit completely uninhabitable. The apartment had mold that existed prior to my move-in, which I had photographed during my walkthrough without realizing the full extent of the problem. After repeatedly becoming ill, it became clear the mold issue had been present before my arrival and was ignored by management. Additionally, the building is infested with roaches and spiders, and webs and insects were present inside and outside the unit. Despite reporting these issues, management did not take appropriate steps to remedy these conditions. Compounding these hazards was a shooting on the property, which management attempted to hide from residents rather than inform us or take proper precautions. This extreme safety violation created an environment where I constantly feared for my life and well being. The combination of unsafe building conditions, lack of response to the shooting, and the harassment by my roommates made living here impossible. The situation with my roommates became increasingly dangerous and hostile. They repeatedly left our front door unlocked after the shooting, invited boys over who became very intoxicated, played extremely loud music late at night, and created a constant sense of threat and hostility. They ganged up on me multiple times, bullied me, and at one point  threatened to beat me which led to me fearing my safety and having to move out, I feared for my personal safety daily. I reported every incident to management verbally, in writing, through a security report, and also told the sheriff’s office. Despite these repeated reports, management failed to take any action to protect me or address the harassment. Initially before all this, I did not want to leave the apartment; I simply requested to be moved to another unit to ensure my safety. When I spoke to Rama about this, she dismissed me outright, stating she would “let me know” without giving any real guidance or assistance. She never followed up, leaving me in a dangerous situation for months causing m to not want to stay at that apartment complex. Because management refused to address my safety concerns, I spent months attempting to find someone to take over my lease. After finally securing a replacement, Rama ignored multiple calls and messages from both me and the prospective tenant. She was rude and dismissive, preventing the lease transfer from occurring and leaving me effectively trapped in a unit that was unsafe and threatening. Angel, another leasing manager, was also unprofessional and discriminatory. When I requested a temporary parking pass for my new car, she was rude, dismissive, cut me off repeatedly, and refused to listen to what I was explaining. However, the moment she realized who my roommates were individuals she apparently favored her entire demeanor changed. She suddenly became polite, helpful, and cooperative. This behavior demonstrates clear favoritism and discrimination, and it is unacceptable for a property manager to treat residents differently based on their associations rather than addressing legitimate safety concerns. In addition to these issues, management has engaged in other troubling practices that further harm residents and damage the property’s reputation. These include bribing residents for positive online reviews, selectively enforcing rules such as underage alcohol possession, lying about staff availability, and dodging my repeated attempts to get updates regarding my requests for lease cancellation and refund of prepaid rent. Despite multiple assurances that my concerns would be addressed, I was ignored and misled repeatedly, and no meaningful action was taken to protect my safety or resolve my situation. It is important to emphasize that I did not choose to leave lightly. I moved out because I feared for my safety, as my roommates’ behavior was escalating to a point of potential violence, and management failed entirely to intervene. I submitted requests to cancel my lease and receive my prepaid rent back, but management still refuses to honor these requests despite the clear breaches of safety, health, and professional duty. Their ongoing negligence, discriminatory treatment, dishonesty, and lack of accountability not only endangers residents but is also causing significant reputational harm to Valley Falls Apartments. To summarize, the issues I have experienced include but are not limited to: Mold present in the unit prior to move-in and ignored by management Pest infestations including roaches and spiders A shooting incident on the property that management attempted to conceal Hostile and threatening behavior from roommates, including verbal harassment, physical threats, and unsafe guests Management dismissing requests to move units and failing to follow up Rama being rude, unprofessional, and ignoring lease transfer efforts Angel treating me with rudeness and disrespect until she realized who my roommates were, demonstrating favoritism and discriminatory treatment Bribing residents for positive reviews and selective enforcement of rules Lying about staff availability and avoiding communication regarding lease concerns Complete lack of response to safety reports, police involvement, and security reports Because of these conditions, I was forced to move out for my safety. I am now thinking of seeking immediate legal recourse due to the apartment’s negligence and refusal to cancel my lease or return my funds. This behavior has caused significant emotional distress, fear for my personal safety, and damages the reputation of the property . Any prepaid rent or my security deposit should be mailed to: P.O. Box 172972 Spartanburg, SC 29301 I expect for them to be held accountable and for change to happen . Sincerely, Alianna Davis Unit 912C Ali.leader3045@gmail.com

Living at Valley Falls Apartments has been one of the most unsafe, unprofessional, and mentally draining experiences of my life, and I feel obligated to warn anyone considering living here about everything that has happened to me. From the beginning, my unit had mold that documented with photos before moving in, and I kept getting sick until it was finally identified as mold that clearly existed before I arrived. On top of that, the building is infested with roaches and spiders, and there was even a shooting on the property, proving how unsafe the environment really is. My roommates made the situation even more terrifying they constantly left the door unlocked after the shooting incident, blasted loud music, drank underage, acted aggressively toward me, and even ganged up on me multiple times. Most recently, one of them threatened to beat me up, leaving me genuinely afraid for my safety. I reported everything to management, filed a security report, and even went to the sheriff’s office because I was that scared, but management did absolutely nothing to protect me. Instead of helping, they dodged my calls, avoided giving updates about canceling my lease, and even lied about staff members “not being in the office” just to avoid speaking with me. I was so terrified that I had no choice but to move out and go back home before things escalated further. The office staff made the situation even worse Rama was dismissive, rude, and more focused on “knowing the tea” than taking my safety concerns seriously, and when I finally found someone to take over my lease, she handled it so horribly that the person backed out, blocking me from leaving. Angel the other leasing manger (not Kelly) also spoke to me with an extremely rude and dismissive attitude when I tried to handle basic issues like parking, and the only time management changed their attitude was when they realized who my roommates were, showing obvious favoritism and discriminatory treatment. They also ignored the fact that my underage roommates had alcohol during room inspections, proving that they selectively enforce rules depending on who they favor. Through all of this, I begged for help for months, reached out multiple times, and was repeatedly ignored or fed lies instead of real updates. Management clearly does not care about tenant safety, mental health, or basic habitability, and with everything I experienced from threats to violence, mold, pest infestations, discriminatory treatment, and complete refusal to act I am now considering legal action, since they have done nothing to help, all i wanted was to be removed from the lease which is in the lease agreement that safety , discrimination and sanitation , all of this I provided them they are breaking the leasing agreement and don't care, holding me hostage in a environment where im terrified to be.

I was threatened multiple times by my roommate last week and my leasing office has done nothing in regards to the situation. I have met with them twice, once where the roommate was present and the manager even informed me that I should try to get a restraining order due to the aggressive nature of the roommate. My lease specifically prohibits threats made towards any resident or employee. They have not done anything to remedy this.

I was awaiting an interview for a job back in GA. But they informed me late that they already had someone else. I wanted to try and pay and get the apartment but they said it wasn’t possible at the time. My apartment space is still open. I wanted to move in.

My car got towed without a written notice from the Valley Fall Apartment management team. When I went in to get a parking sticker the front desk agent told me they didn’t have any and that the property manager accidentally sent the email letting people know they had them. My car also had temporary plates which I received my actual plates and put them on my car. When I did I put my license plate number in the resident portal to register my car. But when my car was getting towed they stated my car wasn’t registered, even though I did. I think it’s completely unacceptable to not give residents a written notice that they’ll start towing cars due to no parking permit or registration. If I was given an advance notice this would have not happened. I had to pay $311 in cash to get my car back and I think it’s just unacceptable for a complex to treat residents like this, especially without notice.

I would like to dispute 4 items: 1) full paint bedroom: $245: We provided pictures upon move in showing the previous resident had LED lights around the top of the walls of the bedroom which left damage as noted in the pictures that are in the resident portal. I also have a video of this on my phone and computer but it can't be uploaded here because it's too large according to this form. Please let me know if I can text or email it to you. 2) 8/27-9/15 electricity $13.51 : Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for electricity when we did not reside there? 3) Monthly damage Liability waiver $17 for 9/1-9/30 Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for liability when we did not reside there? 4) Pet Fee 9/1-9/30 $25: Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for a pet that was not there?

I will not be paying the lockout charges that have been given to me on my account. I was locked out of my apartment because the staff had taken my key and had not returned it to me when I had returned home at 8 am. There was no other option for me to get into my apartment other than calling the locksmith provided by the apartment complex. Since the lockout in question was not because I had misplaced my key, locked myself out of my apartment, or broken my key, but it was EXCLUSIVELY because of the staff, I will not be paying this bill.

I submitted an inquiry over a week ago and have not received a response. I can be reached at 864-593-2229

The single photo provided does not demonstrate significant damage, and no itemized breakdown of the repair was given. My roommate, who had more visible damage, was not charged for similar repairs, which shows inconsistency in how charges were applied. (Unable to attach pictures or videos).