I received confirmation that I was removed from the apartment, and I never lived at this property. I am being incorrectly billed for charges I am not responsible for and am requesting that they be removed. Have written email, and messages to confirm.

I am formally disputing the charges on my Financial Move-Out Statement, including the $684 TheGuarantors Waiver Program Accrual, $710 Re-Let Fee, $710 Accelerated Rent, and $17 Damage Liability Waiver.I never picked up keys, never took physical possession of the apartment, and never occupied the premises. Management has also informed me that a replacement resident was found on October 24, 2026.I specifically dispute the $684 Guarantor Waiver charge. The waiver is stated as $57 per month, yet my final statement charges me $684 for August 2026 through July 2027. I dispute being charged waiver fees attributable to future months after the apartment was relet and/or my rental agreement terminated. Please provide the effective start date of the replacement resident’s tenancy and the contractual and legal basis for charging the full 12-month waiver amount after reletting.I also request documentation showing when the apartment was placed back on the market, the efforts made to relet it, when the replacement resident became responsible for rent, and all credits resulting from the replacement tenancy.Please review and reduce or remove charges that apply to periods after the replacement tenancy began and provide me with a revised final ledger. I dispute the current $2,121 balance and request that the account remain marked as disputed while this review is pending.

Good morning,I will pay the corrected $10 replacement fee for the key. However, before paying the remaining portion of the bill, I would appreciate a response to my previous inquiry and additional information supporting the painting charge.As noted previously, my daughter lived in the unit for two years. Based on the photographs provided, which are somewhat difficult to see clearly, the conditions shown appear consistent with normal wear and tear that could reasonably be expected during a two-year tenancy. If there was damage beyond normal wear and tear that resulted in the painting charge, please provide clearer photographs, an explanation identifying the specific damage, and an itemization or other documentation supporting the amount charged.I am particularly interested in receiving this documentation because the initial move-out bill charged $35 for the replacement key, while the move-out presentation noted the applicable key replacement fee as $10. After we brought this discrepancy to your attention, the charge was corrected to $10. Given that the initial billing included a charge that was inconsistent with the stated fee, I believe it is reasonable to request documentation confirming that the painting charge is similarly accurate and appropriate under the terms of the lease and move-out requirements.I am also concerned that I have not received a response to my previous inquiry while continuing to receive multiple text messages requesting payment of the outstanding balance. I am not refusing to address any legitimate charges. I am simply requesting an explanation and supporting documentation for the disputed painting charge before making payment.I would appreciate your response and the requested documentation so that we can resolve this matter promptly.Sincerely,Chris Lamm919-264-4923

After initially applying to a 4-bedroom apartment at Valley, my daughter and her roommates were told that they could only get a 3-bedroom due to some paperwork issues from one of the tenants/roommates (not my daughter).The group tried to work with Valley to get the 4-bedroom because they did not want to split up. When they were told it wasn't possible, they applied to Auden, were granted a 4-bedroom lease, and have subsequently moved in. They communicated their need to cancel the application at Valley over the phone in March and most recently we, through an email with Auden/Valley that had indicated my daughter had reservations at two apartments, replied in attempt to resolve and confirm the situation, emailed in July to clarify as they had requested we do.There was no communication from Valley during Spring or Summer with regard to an "active" lease, presumably because they did not have one as they had already cancelled their application to lease. In contrast, we received numerous emails from Auden during that time period relating to move-in etc.It was a surprise to us that Valley still thought we had an active lease when they emailed in July.My daughter received a voicemail in August finally saying the lease was not active.There should be no reason we are being charged a re-let fee!

I should have no charges because I was never even assigned a room in valley. I had planned to live there and then they had no fully open 4 bedrooms and I already had 3 roomates I wanted to live with. I was told that because of that my lease would be cancelled and then I decided to live in Auden.

I never moved in and got keys, I play softball and our coaches canceled our lease so I should not have a charge!

I just got an email for outstanding charges but I was supposed to be out of my lease since the beginning of August.

I applied for an apartment but when I had questions or concerns, I could never get a person to speak to, nor did I get emails returned. I could not operate like that. There were way too many questions that were going unanswered. I sent email after email expressing that I was not going through with renting this apartment for that exact reason.

It says I need to pay a move out fee when I never moved in. I also called confirming my cancellation with valley falls. Also I asked them if I was going to be charged they told me I wouldn’t be.

Why am i being charged if i didn’t move in