I am concerned and disappointed regarding the handling of my daughter’s personal belonging, which were recently discarded without proper communication or consideration. After moving out, my daughter took the responsible step of turning in her key and calling the office to asked if any items were left behind to avoid trash removal fee. She was told that there was no indication of items left in the unit. However, a day later, the office texted my daughter a picture of her personalized Yeti bottle that was supposedly found in one of the kitchen cabinets. The agent stated a trash removal fee would be imposed and that she had thrown the item away. This has caused considerable distress, not only due to the sentimental and personal value of the items, but also because she took the initiative to prevent this very situation by calling ahead. I gifted that Yeti to my daughter as a present for making the Dean’s list. It is troubling that, despite her proactive approach, her property was not secured or at least set aside for a short period, especially after her inquiry. We understand that procedures must be followed, but we believe that a better effort could have been made to verify and communicate the situation more accurately. At the very least, her call should have prompted a double-check of the unit before any action was taken. I request that you review how this particular situation was managed, as we hope steps can be taken to ensure that this does not happen to other residents in the future and requesting a reversal of the trash fee and a reimbursement for the cost of the Yeti. I look forward to your response and a constructive resolution.