Good afternoon.I am writing to formally file a complaint regarding a maintenance employee named Wayne, as well as ongoing issues with management, professionalism, and consistency at this property.On April 1, 2026, I briefly parked in a handicapped space to retrieve a package. I do acknowledge that this was not appropriate; however, there were no available parking spaces near the office at that time, my car remained running, and I intended to be inside for only a moment. The package had already been sitting for over two days, and I was simply going in to quickly pick it up and return. When I returned to my vehicle, I sat in my car momentarily to handle something on my phone before driving, as I cannot safely operate my vehicle and use my phone at the same time. Within that short time, Wayne from the maintenance staff parked directly beside me in the striped access aisle between two handicapped spaces, which is not a parking space and is designated for accessibility use.He walked in front of my vehicle as if he was going about his business, looked toward my windshield, then turned around and came up to to my window to tell me that I needed to move my car. I acknowledged him but did not engage immediately, as I was still handling what I needed to do, and told him that I would be moving very shortly. I rolled my window up afterwards because he was standing too close to my vehicle, which made me uncomfortable. He then turned as if he was going to walk away, but remained right there near my vehicle, continuing to wait for me to move. When I realized he was still standing there expecting me to leave immediately, I told him to give me one moment because I was on my phone and could not drive and use my phone at the same time. After that, he turned around, went inside the Office briefly, and then came back out again within a few seconds. At that point, I addressed the issue directly and asked how he could tell me to move while he was parked in a handicapped access aisle himself. He responded by saying he could park there because he is an employee and claimed that area was employee parking. That is not true.Not only is that incorrect, it is hypocritical, and it violates the same parking and accessibility rules he was attempting to enforce. There was an available employee parking space on the opposite side of the handicapped spaces that he chose not to use. Instead, he parked in a restricted accessibility area and attempted to enforce parking rules on a resident. Blocking that space is not only wrong, but it can also be considered an ADA violation, which as an employee who seems to know that, shouldn’t do. Additionally, it is unclear why maintenance staff are attempting to enforce parking rules at all, particularly outside of standard office responsibilities, when there are designated processes and personnel for that purpose. Furthermore, his behavior throughout the interaction was rude, dismissive, and unprofessional. He talked over me, raised his voice, and did not allow for a respectful conversation or an honest response.About 30 minutes after this interaction, I observed another vehicle parked in a handicapped space and him passing right by. Since he was actively trying to enforce parking rules with me, I went to inform him so that the situation should be handled consistently. Instead of addressing that vehicle, he fanned me away attempted to leave. When I called out the inconsistency, the situation escalated, and he responded by raising his middle finger at me and driving away. I then returned and confronted him directly about his behavior, including the fact that he is an employee representing the property and should not be making that kind of gesture toward a resident. I also pointed out that he chose not to address the other vehicle while targeting me, which raises serious concerns about selective enforcement and fairness in how certain residents are treated. His actions reflected a clear lack of professionalism and accountability.Following the situation, I requested a call from the property manager in which I was informed the second vehicle parked in the handicapped space was another employee, which makes the situation just as bad. There is a clear pattern of employees not expected to follow the same rules that are endorsed upon residents. I was also told that Wayne met with her before I was called, and attempted to paint an idea that I tried to block him in which was simply not the case, I was moving my vehicle from the space and finishing the business I was tending to on my cell phone. I did receive an apology from her regarding the situation, and she was understanding towards the end of our conversation.This is now my third issue with this property, and there is a clear pattern of inconsistency, lack of communication, and unprofessional behavior.The gate to the community is supposed to provide security, yet it is consistently left open all hours throughout the night, allowing unrestricted and unmonitored access.There had been a shooting on the property, and all that was done was an email sent out notifying residents that something had happened, with no visible increase in security or preventative measures.There is a clear lack of consistency among staff, and rules are enforced arbitrarily.There are also ongoing issues with package handling. If a package arrives on a Monday, there is no reason it should not be placed in the mailbox by Wednesday afternoon. I have had to repeatedly come to the office to retrieve packages that should have already been processed, only to be told they are not there when they have been sitting in the back. This is an issue occurring with multiple residents. This reflects a lack of organization and efficiency.For example, I previously had a situation where I returned to the property around 10:00 PM after working a 12-hour shift, with a family member who had been staying with me. I was stopped by security and told my guest could not enter due to “homecoming restrictions,” despite there being no prior communication, email, or notice sent to residents about any such policy. I tried to inform them that we had a funeral to attend early Saturday morning and was told that there was nothing they could do.I was then told I would need to leave my guest and my vehicle at the front of the property, walk to my apartment alone at night, pack up his belongings, walk them back, and find somewhere else for him to stay. This was unreasonable and unsafe.However, when I returned approximately 30 minutes later, those same “restrictions” were no longer being enforced at all. The gate was down, but no one was monitoring entry, and security was seen sitting with the door open on their phone, not paying attention to who was coming in or out. This directly contradicts what I had just been told.When I addressed this with the property manager the following week, I was told there was “no way to predict” the number of people on the property due to homecoming. However, there has been no system implemented to actually determine or track the number of people on the property at any given time. Without any way to measure occupancy, it does not make sense to restrict a single guest while there were clearly numerous residents not even present on the property, as evidenced by the emptiness of the parking lot, different that usual.Additionally, it is inconsistent to claim that guest restrictions must be enforced due to capacity concerns, while at the same time not enforcing those restrictions even 30 minutes later. If this is a rule, it should be applied consistently, and should be addressed to residents via email or resident portal. If it is not being enforced, then it raises serious concerns about how and why these decisions are being made, and who they apply to. If restrictions like that are going to be enforced, residents should be notified in advance so they can plan accordingly. That is basic communication and professionalism. No other standard apartment complex operates this way by suddenly restricting guests without notice, or reasonable exceptions.As a paying resident for the past two years, I have not had any prior issues or complaints. I have not had noise complaints, issues with guests, or any problems reported by staff or security. Given that, I do not feel that I should be treated in this manner.The way this situation was handled, along with prior interactions, makes me feel that I am being treated unfairly compared to others. I am not making accusations, but the inconsistency in how rules are applied and how I have been addressed is concerning. As a resident, I should not feel singled out or disrespected, or dismissed when I choose to speak up for myself, especially by employees who are not following the same rules they are attempting to enforce.Overall, I am extremely frustrated with the lack of consistency, accountability, professionalism, and communication. I am tired of being treated unfairly, the lack of professionalism, and selectively enforcing rules that they themselves do not follow.Wayne’s behavior during this incident was inappropriate and inexcusable, and he should be held accountable. I would like to know what actions will be taken regarding this situation, as well as what steps management will take to ensure consistency, proper communication, and professionalism moving forward. I would also like for Wayne himself not allowed into my specific room (1012-A) for any maintenance or quarterly inspections, as our negative interaction has made me uncomfortable to remain on the property. I would also appreciate an apology from him, as the blatant disrespect and hypocritical situation was distressing for me. I find it unacceptable for employees to continue to remain employed after a situation like this, without being held accountable for their actions while on the job, and will provide allowance for this to happen again with another resident or myself.I would like to feel comfortable where I live, and not feel a sense of threat or animosity. I have decided that I will finish my current lease, but will not be renewing for the next year, as this was my final straw with the property.I expect a response regarding how these concerns will be addressed. I also hope that this email will not bring intimidation or threat, but facilitate changes with the property that have been overlooked and unaddressed for a long time.Thank you for your time and assistance in addressing these issues.Sincerely,Kennedy McCordApartment 1012-Room Amccordkennedy@gmail.com(803) 567-9209 (cell)

I have noticed a clear lack of consistency on which certain types of residents have rules enforced on them while also actively being broken by staff at the same time, being dismissed, having the bird flipped at me by the maintenance man, property manager less than understanding, security doesn’t secure the property ever.

Valley Falls has a nice and convenient location, especially for college students, and the maintenance team usually responds in a timely manner when requests are submitted. However, the management policies can make paying residents feel like they are being treated more like middle school students than adults. For example, there are strict guest rules saying visitors cannot stay past 9:30 PM when there are big school events, which feels unreasonable for residents who are paying rent each month. There were also issues with my lease where management said my previous lease was lost and required me to sign a new one that increased my rent by $15. In addition, my apartment seems to have an electrical issue because I often have to flip a breaker just to use appliances like the microwave, dishwasher, or bathroom outlets. Overall, it is not a terrible place to live and the location is a big plus, but as a young adult paying rent monthly, I feel residents should be treated with more respect and independence.

I need someone to reach back out to me ASAP. My roommate has threatened me multiple times and I have received no response from the PeakMade team.

I found a replacement resident that was approved and accepted by Valley Falls before moving out. This new resident specifically took over as my replacement to sublet my apartment from me for the remainder of my lease. It is not stated anywhere in my lease that I will be I charged a “reassignment fee” if I sublease. This is not a reasonable administrative/ paperwork or transfer fee nor is it a rekeying fee and it should not be billed to my account.

I am formally disputing the charges on my FMO related to Valley Falls Apartments because they are incorrect, unjustified, and the direct result of Valley Falls breaching the lease agreement first.I was forced to move out due to serious safety, health, and management failures that made the apartment unlivable and unsafe. My roommates threatened me, repeatedly ganged up on me, bullied me, acted aggressively, drank underage, brought intoxicated guests into the apartment, played excessively loud music, and consistently left the front door unlocked even after a shooting occurred on the property. Due to these threats and escalating behavior, I feared for my physical safety. I reported these issues multiple times to management verbally, in writing, through complaint forms, and through security. I also went to the sheriff’s office and filed reports. Despite the seriousness of these threats, the leasing office ignored my requests for help for over a month and took no meaningful action to protect me or address the situation. Because my safety concerns were completely disregarded, I had no choice but to move out to prevent the situation from escalating further.In addition to the threats, Valley Falls failed to provide a safe and habitable living environment. My unit had pre-existing mold that I unknowingly photographed before move-in and that caused me to repeatedly become sick. The property also had roach and spider infestations, with insects and webs present inside and around the unit. These issues were reported but not properly resolved. The combination of mold, pest infestations, and an unsafe property environment violates the implied warranty of habitability and constitutes constructive eviction.Management’s conduct further contributed to this situation. When I requested to be moved to another unit for safety reasons, management was dismissive and failed to follow up. When I found someone willing to take over my lease, management’s rude and unprofessional behavior caused that person to back out, effectively blocking me from leaving safely. I was also treated disrespectfully and discriminatorily by management, including being spoken to rudely and dismissed until staff realized who my roommates were, at which point their tone and behavior changed. Management selectively enforced rules, ignored underage alcohol violations, avoided my calls, lied about staff availability, and failed to communicate despite repeatedly saying they would “reach out later.”I was later informed that I was considered a past resident with no upcoming charges, and I submitted all related documentation to Uriah. Approximately two months after I moved out, someone finally took over my apartment, meaning the unit was re-leased. Despite this, Valley Falls continues to charge me. Charging me after ignoring credible safety threats, breaching the lease, forcing my move out, and then re-renting the unit is improper and amounts to double charging.Valley Falls broke the lease first through negligence, failure to maintain safe and sanitary housing, failure to respond to threats, and discriminatory and unprofessional management conduct. I should not be held financially responsible for charges resulting from conditions that forced me to leave for my safety and well-being.I am requesting a full review and removal of all Valley Falls related charges from my FMO.

Currently a student looking to start school again applied for valley falls apartments never received any calls regards to my application. I only have heard from them if I do the falling only receiving emails if I am on the phone with them asking for it . Every time I call I get different information apparently I failed because of my credit which is due to my loans from school that’s on a payment plan every month my guarantor failed as well then once we both failed I was asked about school and they could see if they could do the waiver program but now because we both failed it’s not applicable for me. So why not been ask about waiver program if you see on my application that I am enrolling in school.

Charges on account that were wrongfully made.

I am requesting that my rent charges be corrected and resolved due to the leasing office’s repeated failure to work with me in good faith, their unprofessional conduct, and their disregard for my safety. I had no other choice but to move out of my apartment in November due to ongoing safety concerns, harassment, and management’s refusal to take action. Prior to moving out, my roommates always ganged up on me, repeatedly cussed at me, and intentionally created a hostile living environment. I contacted the leasing office multiple times requesting to be transferred to a different room or unit, but the office continuously avoided giving clear answers and failed to assist. I also made multiple attempts to have someone take over my lease in order to resolve the situation responsibly and avoid further charges. One individual was willing to take over my lease; however, a leasing office employee named Rama was extremely rude and unprofessional toward her, which caused the individual to back out. This directly interfered with my ability to mitigate damages and resolve the lease. In addition to the hostile environment, the apartment was infested with roaches and had visible mold, making the unit unsafe and uninhabitable. There was also a shooting at the apartment complex. When I informed my roommates and asked that the doors be kept locked for safety, they refused. The leasing office failed to address these serious safety concerns. I also experienced discriminatory and inconsistent treatment from the leasing office. An employee named Angel treated me disrespectfully when I attempted to obtain a parking pass, but her demeanor changed only after she learned who my roommates were. This behavior further demonstrates the unprofessional and discriminatory treatment I received. After I moved out for my own safety, the leasing office ignored my communications for months and made no effort to resolve the situation or assist me. Despite my repeated attempts to work with management, they showed no concern for my safety or wellbeing and failed to act in a timely or professional manner.Because I was forced to vacate the unit due to unsafe conditions, harassment, and management’s neglect and because I made repeated documented efforts to resolve the situation and mitigate damages I should not be held financially responsible for rent charges resulting from these circumstances. The leasing office’s actions and inactions constitute violations of the Fair Housing Act and the South Carolina Residential Landlord and Tenant Act, including the failure to provide a safe and habitable living environment and the failure to address tenant safety concerns. I am formally requesting that my rent charges be corrected accordingly. i have more proof but its not enough space to include eveverything.

I have a signed lease for a 2x2 unit with a lease start date of today (12/20/2025). Prior to move-in, I contacted the leasing office and was told I could pick up my keys today. Based on this, I moved my belongings and arrived at the office to take possession of the unit. I was then informed that no unit is currently available and that availability may not occur until January. As a result, I am displaced with all of my belongings. This is a failure to deliver possession on the lease start date. I am requesting immediate assistance with accommodations, including a comparable unit, temporary housing, or reimbursement, while this issue is resolved.