Good morning,I am requesting your immediate assistance regarding a serious and timely issue involving my son's housing at Valley Falls Apartments in Spartanburg.On Friday, my son received a Move-Out Checklist through the resident portal. This came as a complete surprise because, in January, he completed and signed the required Rental Agreement/Lease in the resident portal, and the status reflected that it had been approved.When he visited the leasing office to clarify the situation, he spoke with Kelly, the Property Manager, who informed him that he did not sign his lease. This is confusing, as he has documentation showing that he completed the required lease documents. He is entering his third year at Valley Falls Apartments, and in previous years he has never been required to complete both a rental agreement and a separate lease.Unfortunately, our attempts to resolve this matter with the on-site office have been unsuccessful. I also contacted the office to request the contact information for Kelly's supervisor, but my request was declined, and I was not provided with any escalation contact.We have now been told that my son must vacate his apartment by Friday. Additionally, when I asked whether he could simply sign a lease to resolve the issue, I was informed that there were no vacancies available. However, the Valley Falls Apartments website currently advertises available units, making this response even more confusing.Given the urgency of this matter, I respectfully request that someone in regional management review my son's account immediately and contact me as soon as possible. If there has been an administrative error or misunderstanding regarding his lease, we would appreciate the opportunity to resolve it before he is required to move out.Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,Angela J. Kingangelajking@yahoo.com

I have called them for 2 weeks straight about moving in early for being a student athlete. Each time i call they send me to voicemail or when they do answer they tell me someone will get back to me and no one does. I’ve had multiple people reach out on my behalf and no one has answered

Great!

The roommate was still living there at the time of inspection in May. Any trash in the kitchen or laundry was from the current occupant. There was no trash left behind by Shelby Hillis.

I had a conversation with the office about the trash violation and they said that it was a mistake. I don’t know why I’m being charged for it. I also shouldn’t have the fee for room assignment since I didn’t go through Valley Falls I found my own person to take over.

Good afternoon,I am writing to address a significant and ongoing issue regarding the lease renewal for my daughter, Sophia Bonnici, who resides at 721D Sparta Lane within your Valley Falls Apartment Complex.Sophia submitted her online lease renewal application for the 2026-2027 school year several months ago, well in advance of the deadline. Despite her proactive efforts, we have yet to receive any form of confirmation or communication from your office regarding the status of this renewal.My husband, Peter Bonnici, and I have made numerous attempts to follow up on this matter. Our efforts have included online inquiries, in-person visits, and a multitude of phone calls to the local office. Regrettably, each attempt has been met with a complete lack of information or a definitive resolution.One particularly concerning incident involved a phone call where we finally reached a representative, only for the call to be abruptly disconnected. Our immediate subsequent attempts to call back were routed directly to voicemail without an answer, which we found to be an unhelpful and frustrating response given the importance of our inquiry.As we reside in Southwest Florida, managing Sophia's housing arrangements from a distance presents considerable logistical challenges. It is essential for us to have clarity and certainty about her residency for the upcoming 2026-2027 academic year to allow us to plan accordingly. The current lack of communication is causing significant anxiety and practical difficulties.We urgently request that a member of your management team contact us directly by phone to provide a definitive update on Sophia's lease renewal and to finalize any outstanding details. We need assurance that her housing is secured for the specified term.Please contact me, Lyla Bonnici, at 607-643-5125, or my husband, Peter Bonnici, at 239-484-0023, at your earliest convenience to resolve this matter promptly.Thank you for your immediate attention to this critical issue. We look forward to your swift response.Sincerely,Lyla Bonnici

Rama has been rude on multiple occasions. She repeatedly cut off her coworkers in the middle of conversations between them and I. She has made my time at Valley Falls unenjoyable. Today I spoke with Angel she was wondering with answering any questions I had and concerns.

I am writing to formally dispute portions of the final account statement for my unit.I vacated the apartment and returned my keys on April 1, 2026. As such, I no longer had possession of or access to the unit after that date.The statement provided reflects a move-out date of April 16, 2026, which does not align with the date I physically surrendered the unit. However, even using your stated move-out date, I have concerns regarding the charges applied.I acknowledge and do not dispute the April rent, the re-let fee, and any legitimate damages assessed. However, I am disputing the charge for “accelerated rent” for the period of May 1–May 31.Given that:* I had vacated and returned possession of the unit as of April 1, and* A re-let fee was already assessed in April (which typically applies in cases of early lease termination),it is unclear and inconsistent to also charge additional rent beyond the move-out date.Based on both my actual move-out date (April 1) and the date reflected in your statement (April 16), I should not be held responsible for rent beyond April.I am requesting a review and correction of these charges.

I would like to report an issue regarding my experiences with a staff member at the office. Each time I visit the office or call by phone, the young woman whose name starts with an “A” and who wears a hijab has been very rude to me. She frequently cuts me off while I am speaking and rolls her eyes at me when I am simply trying to get help with my concerns.Her behavior makes me feel like I am a problem or that I am ruining her day, even though I am only seeking assistance. I do not feel welcomed or respected during these interactions, and it has made me uncomfortable coming to the office. I would appreciate it if this matter could be addressed so that future interactions are more professional and respectful.

Hi! I am trying to reach the HR department for PeakMade to complete a verification of employment. If an email or fax number could be provided that would be greatly appreciated. You can reach me at my email; xenaa@consumerportfolio.com. Thank you so much for your time.