I applied for housing with Valley Falls over the summer, but I quickly realized that I did not want to remain there due to the consistent lack of communication and poor customer service. I had a urgent situation with my employment situation that was resolved last minute but still with NO assist from valley after I reached out explaining my predI made multiple attempts over several days to contact the office, and my calls repeatedly went unanswered. On the occasions when I was finally able to reach someone, the customer service I received was extremely unsatisfactory. During one of the few calls I was able to get through, I was informed by a representative that I had 72 hours to cancel my lease, after which I would be responsible for payments.I want to make it clear that I did make an effort to address this situation, but Valley Falls’ lack of communication made it extremely difficult to do so within the timeframe I was given. I should not be held financially responsible for a situation that I made reasonable attempts to resolve but was unable to resolve because I could not get anyone to respond to me.I currently live in auden I will not be providing payment for an apartment that I do not live in, particularly when I was not adequately accommodated or given reasonable communication when I attempted to address the matter.I am requesting that this matter be reviewed and that any charges being assessed against me be addressed accordingly. I expect a written response regarding how Valley Falls intends to resolve this situation.

I am contacting you to dispute a balance that was charged to me after I moved out of my apartment. The charges appear to be related to cleaning and/or the condition of the unit after move-out. I lived in the apartment for approximately three years, and before moving out I was informed that the apartment would be cleaned and the walls would be painted as part of the normal turnover process. I also cleaned the apartment before leaving.I do not believe I should be responsible for charges related to normal wear and tear or work that was already expected to be completed after my move-out. I am requesting a detailed itemized explanation of the balance, including the specific damages or cleaning issues I was charged for, the amount of each charge, and any photos, invoices, or documentation supporting the charges. I would also like the balance reviewed and any charges that are not my responsibility removed.

I checked my credit report and I noticed that Peak Made Real Estate was added. It’s showing up as if I paid my rent late. However, I would like to have further clarification on my this is the only inquiry. Also, it shows that it was $745. If I’m not mistaken I believe the rent was between $706-$721 when I transferred from the 4X4 to the 2X2. The property that I was living at the time was Valley Falls Apartments. In other words, I’m just trying to get this off my credit.

The damage to the walls in the living rooms is due to 2 things: LED lights along the upper area, and scotch tape from the wall area behind the couch. Neither of these items were placed by me or my most recent roommate, Jason Leaf, who occupied 934b most recently, from June 2025 - July 2026. The LED lights were placed by the occupant of 934b whose lease ended in July of 2024, who lived in the apartment long before me or Jason Leaf. The tape which caused the damage along the wall behind the couch was placed by the occupant of room 934b who lived there from August 2024 - June 2025, who also lived there before Jason Leaf. The damage under the countertop area was already there when I moved in in May of 2024. Please provide an explanation of why I am being charged when these were caused by past occupants who themselves were not charged for these issues. Why were these issues not addressed when either of these past occupants moved out? Why were they not charged? Shouldn't have they been charged for these issues before Jason Leaf or I moved in? Why is this just now being presented as an issue? I will be stopping by the office at my earliest convenience to further explain this issue. I will be looking for any documentation or dated images.

All damages that I am being charged for were there prior to me moving in, and I have pictures including the date and time of when I took them. I also have more pictures on my walls, but this from only allows me to submit 3 at once.

I was charged for the removal of a Christmas tree. However, the Christmas tree is in my possession and was removed by myself before returning my keys to the front office. The tree is currently in my possession and picture evidence can be provided.

Thank you for sending the color pictures as they were received on 9/5/2026 as requested. However, damages could not be detected on the walls or coffee table on the pictures received. At this point, I am uncertain how else to address this issue as damages cannot be detected/proven via the pictures.

Dear Kelly,This is Meijie Shen, a former tenant at 410 B at Valley Falls Apts.I recently received a notice stating that I owe the property $75 for two items: (1) a shower curtain that I forgot to remove and (2) one single broken piece of the plastic blinds.I apologize for forgetting to remove the shower curtain. Had I been notified, however, I would have been more than happy to remove it myself, as it would have taken virtually no effort. It was duck taped to the bar.As for the one single broken piece of the blinds, I believe it was already cracked when I moved in. I did not report it at the time because I considered it normal wear and tear. That one damaged piece was located near the area where one reaches to open and close the window.As I previously shared with you, the job market was unfortunately so difficult that I had to leave the U.S. and return to China. I have now left the country permanently, as of early last month, so I am not sure how I would be able to make this payment even if I were to accept the charge.Given the circumstances, would you kindly consider waiving the $75 charge? I would greatly appreciate your consideration. I genuinely enjoyed my one-year stay at Valley Falls Apartments. Apart from a small disagreement with my roommates over the thermostat during the first month—which we resolved and moved past—I had a very positive experience living at the property and would be happy to share a positive review based on my experience.Thank you very much for your understanding and consideration.Best regards,Meijie

I got damage and cleaning charges. I cleaned the apartment before I left and I didn’t damage anything. I’m not paying yall already took enough money on bs I’ve been out of this apartment for months and months I’m tired of receiving stuff from yall when I haven’t been there. Yall know that because I was on the list to fill my space. Also the pictures yall sent me don’t have damage or dirtiness in it so stop tryna scam me for money

When I will receive my refund? How?