I was charged damaged charges for a wall in the apartment that had to be painted over. My roommate at the time did the damage. When the incident occurred I contacted my housing officer and explained to them what was going on. They told me to put it in an email and send picture proof in which I did. They then told me they would take care of it from there. (I can only upload one document on this website but email has been resent)

Unfortunately, my experience has been very poor due to several ongoing issues. One of my biggest frustrations has been with rent payments. I am currently unable to pay my rent through the resident portal using my card because I was told I have had “too many returned payments.” However, I have only had two returned payments, and both occurred because payments were being withdrawn on the 1st even though residents are told rent can be paid through the 5th. I never requested for my payment to automatically be taken on the 1st, and I have not received much help with correcting the issue. Because of this, I now have to go out of my way to obtain a money order just to pay my rent. Maintenance has also been disappointing. I submitted a maintenance request regarding a water leak, but no one came to address the issue. A water leak is something that I feel should receive timely attention, especially after a resident has already submitted a request. Lastly, I do not feel that the gated entrance provides much security when the gate remains open and anyone can drive into the complex. I understand that it may need to remain open during certain hours, but I believe it should be closed and require resident/guest access after a certain time at night. Overall, these repeated issues have made my experience frustrating. I would like to see better communication from the leasing office, more reliable maintenance responses, a better system for resolving payment issues, and improved use of the gated entrance for resident security.

I was charged $35 for missing mail key. It was listed as $10 on the move-out slideshow. I filled out a key return form when turning other keys in.

I am disputing all charges. I do not know why a tenant is required to have a freshly painted apartment be returned to the landlord. If so, we should get a 30-day notice and a preferred paint color since a can of paint costs $25. There was no inspection prior to moving out so I am not sure why I am being charged for trash that was thrown around after my departure. There was no trash inside or out when I left. The pantry items, kitchen supplies and laundry left behind were not from me or my unit and you cannot have proof that it was. None of these photos came from inside of my room or are from prior to my exit. The lease was a takeover lease. I got the unit 'as-is', meaning there was wall discoloration and sheetrock damage there. When I asked the office about taking down the lights left by the previous tenant, they told me to remove them on my own. They did not send a representative to take down the lights. So, I am not sure why I am required to give the unit back to the landlord in better condition than I received it. Nor was I given direction prior to move-out that fresh paint and wall patching was something to be charged for. **Your system is not accepting my photo upload. Please provide an email address so I can send the photos over a different medium.

The pictures that are supposedly showing the damages are unclear, and therefore, damages cannot be ascertained.Secondly, why are the damages only assigned to one resident when there were three at one time? Most of what you claim are considered damages were there at our move-in. The unit did not receive any touch-ups at our move-in. These appear to be cosmetic in nature and should be included in your normal wear and tear of the unit that has not received gentle care/touch-ups in at least at three years.Please consider the points I have noted. In addition, please send clearer color pictures for my review consideration. Thank you.Best,Valarie M. Williams

I hadn’t been staying at the residence for the last 7 to 8 months of my lease term. The Turn Damage Fee - 5.Partial Paint (CommonArea) $132. Should not have anything to do with me being one of my roommate admitted to spilling oil on the wall in the common area.

I’m being charged for something I didn’t leave behind. My roommates and I planned to clean the apartment. The roommate Dameare and I cleaned our rooms and the living room and porch. The other two roommates were responsible for the eating area and kitchen. They agreed to clean the area and left things behind.

The apartment complex is charging me for a damage that I didn’t cause. I am being charged for replacing the Sheetrock but I didn’t cause it. When I left the room everything was intake. I believe whoever cleaned the room removed the tap incorrectly and messed the wall up.

I am being charged for a large sheetrock damage and repaint of the full bedroom for small regular paint damages done to ONE wall. I call the office prior to move out about this situation and i was told i would not have to do anything because all units would be getting a new paint work done for upcoming residents after move out anyways. I was also told i could put in a maintenance request ahead of time and would be charged $25 at the MOST . I put in 2 request through the portal and each request got canceled stating that they were coming to paint anyways. All photos uploaded are on one singular wall so i’m confused on the full bedroom charge especially if units are to get painted for new residents anyways. Y’all are being very greedy and money hungry and I won’t be paying anything more than what i should be.

I am disputing several charges that were added to my account following my move-out since I can’t find the dispute link and have relocated away from Spartanburg.I moved out and turned in my keys during the second week of June, so I do not understand how I am being charged a remove-trash fee. I am attaching photographs of my apartment from the day I moved out, with time stamps, to document the condition in which the apartment was left.I also noticed a charge related to a parking decal. My parking decal was never replaced after my first lease term. When I initially moved in, I informed the front office that the sticker did not work properly for my vehicle at the back gates, but it was never replaced.Additionally, I dispute the paint damage charge. When I initially moved into the apartment for the first lease, I was told that the existing paint damage would be documented and placed on file and would not be held against me. When I first received my key and entered the apartment, I actually returned to the front office because I believed I had been given the wrong key because it appeared that someone had previously been living in the unit, as there were clothes, trash, and leftover marijuana inside.A member of the front office staff, with no disrespect intended, the young lady who wears the hijab , came back to the apartment with me I followed her on the golf cart so she could see the condition for herself. She apologized and informed me that the apartment staff would clean the unit themselves and contact me when it was ready for me to return. Because these conditions and the existing damage were present before I officially moved into the apartment, I do not believe I should be financially responsible for them nowI am requesting that any charges related to trash removal, the parking decal, and pre-existing paint damage be reconsidered and removed if they were incorrectly assessed.Thank you, and I look forward to resolving this matter promptly.