Charges on account that were wrongfully made.

I am requesting that my rent charges be corrected and resolved due to the leasing office’s repeated failure to work with me in good faith, their unprofessional conduct, and their disregard for my safety. I had no other choice but to move out of my apartment in November due to ongoing safety concerns, harassment, and management’s refusal to take action. Prior to moving out, my roommates always ganged up on me, repeatedly cussed at me, and intentionally created a hostile living environment. I contacted the leasing office multiple times requesting to be transferred to a different room or unit, but the office continuously avoided giving clear answers and failed to assist. I also made multiple attempts to have someone take over my lease in order to resolve the situation responsibly and avoid further charges. One individual was willing to take over my lease; however, a leasing office employee named Rama was extremely rude and unprofessional toward her, which caused the individual to back out. This directly interfered with my ability to mitigate damages and resolve the lease. In addition to the hostile environment, the apartment was infested with roaches and had visible mold, making the unit unsafe and uninhabitable. There was also a shooting at the apartment complex. When I informed my roommates and asked that the doors be kept locked for safety, they refused. The leasing office failed to address these serious safety concerns. I also experienced discriminatory and inconsistent treatment from the leasing office. An employee named Angel treated me disrespectfully when I attempted to obtain a parking pass, but her demeanor changed only after she learned who my roommates were. This behavior further demonstrates the unprofessional and discriminatory treatment I received. After I moved out for my own safety, the leasing office ignored my communications for months and made no effort to resolve the situation or assist me. Despite my repeated attempts to work with management, they showed no concern for my safety or wellbeing and failed to act in a timely or professional manner.Because I was forced to vacate the unit due to unsafe conditions, harassment, and management’s neglect and because I made repeated documented efforts to resolve the situation and mitigate damages I should not be held financially responsible for rent charges resulting from these circumstances. The leasing office’s actions and inactions constitute violations of the Fair Housing Act and the South Carolina Residential Landlord and Tenant Act, including the failure to provide a safe and habitable living environment and the failure to address tenant safety concerns. I am formally requesting that my rent charges be corrected accordingly. i have more proof but its not enough space to include eveverything.

I have a signed lease for a 2x2 unit with a lease start date of today (12/20/2025). Prior to move-in, I contacted the leasing office and was told I could pick up my keys today. Based on this, I moved my belongings and arrived at the office to take possession of the unit. I was then informed that no unit is currently available and that availability may not occur until January. As a result, I am displaced with all of my belongings. This is a failure to deliver possession on the lease start date. I am requesting immediate assistance with accommodations, including a comparable unit, temporary housing, or reimbursement, while this issue is resolved.

This is my third year renewing with Auden and this year management has been horrible. We were informed less than 24 hours that we were getting a new roommate. The email did not state she has an EMA. We reached out to her and she informed us that she has a husky as an EMA. I emailed the leasing office and received no reply. I went to the front office and informed them that I have a fear of bigger dogs and questioned if there’s something that could be done. They told us since there is limited availability nothing can be done, so technically we just have to deal with it since it’s an EMA. I have been experiencing extreme anxiety at work lately, so I had an appointment scheduled for yesterday to address my anxiety and I mentioned the EMA to my provider. He was able to provide a note, so I could be properly accommodated under the FHA. I went to speak to the property manager at 10 AM this morning (opening time) and she was not there. I went back around 11:45, she still was not there. She also was not there yesterday when we first went to go address the issue. This is extremely unprofessional and neglectful towards your residents. This matter is time sensitive and the lack of access to on site management is preventing resolution. I am extremely disappointed in Auden, it has gotten worse!

Hello, I have been having roommate issues. She constantly leaves the common areas a mess, and stores personal items in the common area as well. She is also running a business out of the apartment, which I have informed the leasing office 2 time already. I have multiple photos of the state the apartment has been left in. This is my 4th complaint about this roommate, and nothing is being done. Thank you.

I live in apartment 923A. The resident above me continues to stomp and walk extremely hard with the heels of their feet. So much so that they wake me up almost every single day. I have reached out to valley falls on 5 separate occasions over the past few months through email. They have not replied. After the third email, I talked to the office about this disruption in person to which they assured me that they saw my email, but have not done anything to fix it. I have spent months on end being woken out of my sleep, forced to go through my day extremely exhausted because it becomes extremely difficult to fall back asleep after being woken up abruptly. This resident stomps for an hour straight a day. I lay awake in bed and am forced to wait until they stopped. On one occasion, I knocked on the ceiling in hopes of cutting the noise, but am not sure this is an effective method for a permanent solution as they continued to stomp the very next day. Valley falls has been extremely unhelpful. I was told by another resident that the tenant above me could be an office employee and that may be why my emails have been ignored 5 times for over 3 months. I cannot confirm the legitimacy of this but I do know an office employee resides in my building somewhere as I’ve seen them outside on separate occasions so it is a possibility. Other than the stomping, I have been enjoying my living space here at valley falls. I truly don’t want to be forced to break my lease, but the exhaustion that I have been feeling for the past 3 months because of the abrupt stomping waking me up everyday is affecting every area of my life mentally and physically. My energy is completely depleted and reaching out to you all seems to be the best option. I truly hope someone can help me with this issue for good.

I am commenting due to the incompetence and negligence of the management at Valley Falls Apartments, which has left me no choice but to contact higher authorities to document the ongoing violations, threats, unsafe conditions, and discriminatory practices on this property. I am also reporting this to inform you of what the apartment complex is doing, which is giving it a severely bad reputation among residents and the surrounding community.During my time living at Valley Falls, I experienced a combination of health hazards, unsafe living conditions, harassment, and discriminatory treatment that made my unit completely uninhabitable. The apartment had mold that existed prior to my move-in, which I had photographed during my walkthrough without realizing the full extent of the problem. After repeatedly becoming ill, it became clear the mold issue had been present before my arrival and was ignored by management. Additionally, the building is infested with roaches and spiders, and webs and insects were present inside and outside the unit. Despite reporting these issues, management did not take appropriate steps to remedy these conditions.Compounding these hazards was a shooting on the property, which management attempted to hide from residents rather than inform us or take proper precautions. This extreme safety violation created an environment where I constantly feared for my life and well being. The combination of unsafe building conditions, lack of response to the shooting, and the harassment by my roommates made living here impossible.The situation with my roommates became increasingly dangerous and hostile. They repeatedly left our front door unlocked after the shooting, invited boys over who became very intoxicated, played extremely loud music late at night, and created a constant sense of threat and hostility. They ganged up on me multiple times, bullied me, and at one point  threatened to beat me which led to me fearing my safety and having to move out, I feared for my personal safety daily. I reported every incident to management verbally, in writing, through a security report, and also told the sheriff’s office. Despite these repeated reports, management failed to take any action to protect me or address the harassment.Initially before all this, I did not want to leave the apartment; I simply requested to be moved to another unit to ensure my safety. When I spoke to Rama about this, she dismissed me outright, stating she would “let me know” without giving any real guidance or assistance. She never followed up, leaving me in a dangerous situation for months causing m to not want to stay at that apartment complex. Because management refused to address my safety concerns, I spent months attempting to find someone to take over my lease. After finally securing a replacement, Rama ignored multiple calls and messages from both me and the prospective tenant. She was rude and dismissive, preventing the lease transfer from occurring and leaving me effectively trapped in a unit that was unsafe and threatening.Angel, another leasing manager, was also unprofessional and discriminatory. When I requested a temporary parking pass for my new car, she was rude, dismissive, cut me off repeatedly, and refused to listen to what I was explaining. However, the moment she realized who my roommates were individuals she apparently favored her entire demeanor changed. She suddenly became polite, helpful, and cooperative. This behavior demonstrates clear favoritism and discrimination, and it is unacceptable for a property manager to treat residents differently based on their associations rather than addressing legitimate safety concerns.In addition to these issues, management has engaged in other troubling practices that further harm residents and damage the property’s reputation. These include bribing residents for positive online reviews, selectively enforcing rules such as underage alcohol possession, lying about staff availability, and dodging my repeated attempts to get updates regarding my requests for lease cancellation and refund of prepaid rent. Despite multiple assurances that my concerns would be addressed, I was ignored and misled repeatedly, and no meaningful action was taken to protect my safety or resolve my situation.It is important to emphasize that I did not choose to leave lightly. I moved out because I feared for my safety, as my roommates’ behavior was escalating to a point of potential violence, and management failed entirely to intervene. I submitted requests to cancel my lease and receive my prepaid rent back, but management still refuses to honor these requests despite the clear breaches of safety, health, and professional duty. Their ongoing negligence, discriminatory treatment, dishonesty, and lack of accountability not only endangers residents but is also causing significant reputational harm to Valley Falls Apartments.To summarize, the issues I have experienced include but are not limited to:Mold present in the unit prior to move-in and ignored by managementPest infestations including roaches and spidersA shooting incident on the property that management attempted to concealHostile and threatening behavior from roommates, including verbal harassment, physical threats, and unsafe guestsManagement dismissing requests to move units and failing to follow upRama being rude, unprofessional, and ignoring lease transfer effortsAngel treating me with rudeness and disrespect until she realized who my roommates were, demonstrating favoritism and discriminatory treatmentBribing residents for positive reviews and selective enforcement of rulesLying about staff availability and avoiding communication regarding lease concernsComplete lack of response to safety reports, police involvement, and security reportsBecause of these conditions, I was forced to move out for my safety. I am now thinking of seeking immediate legal recourse due to the apartment’s negligence and refusal to cancel my lease or return my funds. This behavior has caused significant emotional distress, fear for my personal safety, and damages the reputation of the property .Any prepaid rent or my security deposit should be mailed to:P.O. Box 172972Spartanburg, SC 29301I expect for them to be held accountable and for change to happen .Sincerely,Alianna DavisUnit 912CAli.leader3045@gmail.com

Living at Valley Falls Apartments has been one of the most unsafe, unprofessional, and mentally draining experiences of my life, and I feel obligated to warn anyone considering living here about everything that has happened to me. From the beginning, my unit had mold that documented with photos before moving in, and I kept getting sick until it was finally identified as mold that clearly existed before I arrived. On top of that, the building is infested with roaches and spiders, and there was even a shooting on the property, proving how unsafe the environment really is. My roommates made the situation even more terrifying they constantly left the door unlocked after the shooting incident, blasted loud music, drank underage, acted aggressively toward me, and even ganged up on me multiple times. Most recently, one of them threatened to beat me up, leaving me genuinely afraid for my safety. I reported everything to management, filed a security report, and even went to the sheriff’s office because I was that scared, but management did absolutely nothing to protect me. Instead of helping, they dodged my calls, avoided giving updates about canceling my lease, and even lied about staff members “not being in the office” just to avoid speaking with me. I was so terrified that I had no choice but to move out and go back home before things escalated further. The office staff made the situation even worse Rama was dismissive, rude, and more focused on “knowing the tea” than taking my safety concerns seriously, and when I finally found someone to take over my lease, she handled it so horribly that the person backed out, blocking me from leaving. Angel the other leasing manger (not Kelly) also spoke to me with an extremely rude and dismissive attitude when I tried to handle basic issues like parking, and the only time management changed their attitude was when they realized who my roommates were, showing obvious favoritism and discriminatory treatment. They also ignored the fact that my underage roommates had alcohol during room inspections, proving that they selectively enforce rules depending on who they favor. Through all of this, I begged for help for months, reached out multiple times, and was repeatedly ignored or fed lies instead of real updates. Management clearly does not care about tenant safety, mental health, or basic habitability, and with everything I experienced from threats to violence, mold, pest infestations, discriminatory treatment, and complete refusal to act I am now considering legal action, since they have done nothing to help, all i wanted was to be removed from the lease which is in the lease agreement that safety , discrimination and sanitation , all of this I provided them they are breaking the leasing agreement and don't care, holding me hostage in a environment where im terrified to be.

I was threatened multiple times by my roommate last week and my leasing office has done nothing in regards to the situation. I have met with them twice, once where the roommate was present and the manager even informed me that I should try to get a restraining order due to the aggressive nature of the roommate. My lease specifically prohibits threats made towards any resident or employee. They have not done anything to remedy this.

I was awaiting an interview for a job back in GA. But they informed me late that they already had someone else. I wanted to try and pay and get the apartment but they said it wasn’t possible at the time. My apartment space is still open. I wanted to move in.