I transferred into apartment 230 in May 2026. The damage that I am being charged for (loose toilet seat, water-damaged bathroom cabinet, stained mattress) was preexisting. I use a mattress pad like an adult. I never waived my right to an inspection and never accepted responsibility for the previous tenant. I attempted to request maintenance as soon as I found damage but was unable to access the system effectively. The office told me that the system was having problems registering me as a resident and to request maintenance by speaking with them directly, which I did, primarily speaking with Tahari. Maintenance fixed the leak that was causing the damage to the cabinet but not the cabinet itself, which was unusable due to mildew. Again, all damage was caused by the previous tenant.

i don’t live there anymore since before july 31st which is the end of my lease. the charge was applied august something.

A follow up to my first dispute, I turned in my key and my gate sensor on July 29 to the office and I have pictures from that show my apartments was clean and empty. I could not have gotten back in to put trash in it and I locked my unit 1023B.

i received a photo of a closet with miscellaneous “things” in it … i dispute that this is my apartment closet as ALL of my personal possessions were removed and photos were taken to verify such and the door was locked. I then turned in my key and parking permit. The other roommate was still living in the common space / and her room when i vacated. i respectfully request you verify and visit my apartment for confirmation.

I hope you are doing well. I am writing regarding the move-out charges that were recently assessed to my account. After reviewing the statement, I have several concerns about the amount being charged and would appreciate clarification before I can accept responsibility for these fees.First, I believe that a charge of $300 for damages is excessive based on the condition in which I left my room. While I understand that some repairs may have been necessary, the amount seems disproportionate, and I would like a better understanding of how this figure was calculated.Additionally, I noticed an $88 charge for damage to a common area. I do not believe I should be held responsible for this charge. The damage was not caused by me and could have been the result of either a roommate who was living in the apartment during my tenancy or an individual who occupied my bedroom before I moved in. Since this was a shared space and I was not the sole occupant, I respectfully request that this charge be reviewed and removed from my account unless there is clear documentation demonstrating that I was personally responsible for the damage.I would also like to address the charge related to painting. Prior to move-out, I was informed by management that the bedrooms would be repainted after we moved out, and I have documentation confirming that this was the plan. Because the apartment had already intended to repaint the rooms as part of its turnover process, I do not understand why I am being charged an additional $300 that appears to be related, at least in part, to paint or wall repairs. If repainting was already scheduled regardless of the condition of the room, then I do not believe it is reasonable to pass those costs on to me without demonstrating that the repairs went beyond the standard work that was already planned.Regarding the $300 damage charge, if the apartment intends to maintain this fee, I am requesting a detailed, itemized breakdown of the charges. Specifically, I would like documentation showing:The specific damage that required repair.The materials that were purchased to complete those repairs, including quantities and costs.The labor charges associated with the repairs, including the hourly rate and time spent.Any invoices, receipts, estimates, or other documentation that support the total amount being charged.An explanation of how the repairs performed differed from the repainting and turnover work that management had already planned to complete after move-out.I believe it is reasonable for tenants to receive a transparent accounting of any deductions or charges assessed after move-out, particularly when the amount is substantial. Without an itemized explanation, it is difficult to understand how the total of $300 was determined or whether the charges accurately reflect the actual cost of repairs.I have always intended to resolve this matter fairly, but I also want to ensure that I am only being charged for damages that I am actually responsible for and that the charges accurately reflect the true cost of those repairs. At this time, I respectfully request that the $88 common area charge be reconsidered and that the $300 charge be supported with a complete itemized breakdown and documentation before I can determine whether it is appropriate.Thank you for your time and attention to this matter. I look forward to your response and hope we can resolve these concerns promptly.

To Whom It May Concern,I am formally disputing the move-out charges assessed to my account. I do not agree that these charges are valid, and I will not accept responsibility for damages or cleaning that I did not cause.The charges for trash removal, cleaning, and painting are unsupported by the evidence provided. The photographs do not establish that the trash belonged to me, nor do they prove that the alleged damage was caused during my tenancy. I am not responsible for conditions that existed before I moved in or for maintenance-related issues that were repeatedly reported but not timely addressed.Throughout my lease, I experienced numerous unresolved maintenance problems, including:* A broken garbage disposal.* A broken dryer.* A clogged bathtub.* Flooding that damaged the baseboards.These issues were reported to management, yet repairs were delayed for extended periods, in some cases taking weeks. Any damage resulting from these maintenance failures is the responsibility of management, not the tenant.Additionally, some of the conditions you are attempting to charge me for were already present when I moved into the apartment. Tenants cannot legally be charged for pre-existing damage or for normal wear and tear.I am requesting the following documentation:* A copy of my move-in inspection report.* Dated move-in and move-out photographs demonstrating that the alleged damages occurred during my tenancy.* Itemized invoices or receipts showing the actual cost of the cleaning, trash removal, and painting charges.* Documentation establishing that the trash removal charges are specifically attributable to me.Until this documentation is provided, I dispute these charges in their entirety. If these charges remain on my account without sufficient evidence, I reserve all rights available to me under applicable landlord-tenant law, including filing a formal complaint and pursuing any legal remedies necessary to challenge these improper charges.Please consider this letter my formal notice that I dispute the charges and request a written response with the requested documentation.Sincerely,Semaj Sanders

I am disputing the cleaning charges on my final move-out statement. I lived in the apartment for approximately three years, and I cleaned the apartment before moving out. The photographs provided show staining and marks that I was unable to remove through normal cleaning after an extended tenancy. Prior to move-out, I also received communication from management indicating that the rooms would be cleaned and the walls would be painted as part of the move-out/turnover process. Because of this, I do not believe I should be charged for routine cleaning, painting, or conditions resulting from normal use over a three-year period. I am requesting that these charges be reviewed and removed. I can provide the prior email regarding cleaning and painting if necessary.

The charge of the whole in the wall was caused by Jakhia Smith the roommate that stayed in apartment 1135 C. To my knowledge she said she has claimed full responsibility for the damage but yet I was stilled charged $50 for the damage.

Formal Dispute of Move-Out ChargesTo Whom It May Concern,I am writing to formally dispute the move-out charges assessed to my account in the amount of $313.33. After reviewing my final statement, my lease documents, and the documentation provided by Valley Falls Apartments, I do not believe these charges have been adequately supported or justified.I respectfully request that these charges be removed or that Valley Falls provide sufficient documentation demonstrating that they are valid under my lease agreement.1. Insufficient Evidence to Support the ChargesMy final statement assesses the following charges:Bedroom Full Paint: $225.00Common Area Full Paint: $88.33 (listed as my portion of a $265 common-area repaint)The only documentation provided for these charges is one photograph for each alleged damage.The statement does not include:A move-in inspection reportA move-out inspection reportMultiple photographs documenting the alleged damageA description explaining why full repainting was necessaryContractor invoicesLabor invoicesPaint invoicesAn itemized breakdown showing how the charges were calculatedWithout this documentation, there is insufficient evidence to conclude that the walls required complete repainting or that the condition exceeded ordinary wear and tear.2. Painting Appears to Have Been Routine Turnover MaintenanceBefore residents moved out, Valley Falls Apartments sent an email informing residents that staff would be entering units to paint, clean, and prepare bedrooms for incoming residents.This communication indicates that painting was part of the property's normal turnover process between residents.If repainting is routinely performed to prepare apartments for new tenants, I respectfully request documentation explaining why I was charged personally for painting rather than it being treated as ordinary turnover maintenance.A single photograph does not establish that my room required repainting beyond what would normally occur after a resident vacates.3. I Leased Only Bedroom CMy Exclusive Bed Space Addendum clearly states that I leased Bedroom C within Apartment 922-C—not the entire apartment.Despite this, I was charged for repainting a common area.I request documentation identifying:The lease provision making me individually responsible for repainting a shared common area; andEvidence demonstrating that I personally caused damage requiring the common area to be repainted.4. The Common Area Damage Was Not Caused by MeI specifically dispute responsibility for the common-area painting charge because the damage to the living room existed as a result of a previous roommate's actions, not mine.I did not cause the alleged damage to the living room walls. Holding me financially responsible for damage caused by another resident is both unfair and unsupported.If Valley Falls believes I am responsible, I request documentation showing:That I personally caused the alleged damage;When the damage occurred;How management determined responsibility; andWhy responsibility was assigned to me instead of the individual who caused it.5. Ordinary Wear and Tear Is Not Tenant DamageMinor scuffs, nail holes, fading, and similar cosmetic conditions are normal consequences of occupying an apartment.The photographs provided do not clearly demonstrate excessive damage requiring complete repainting of an entire bedroom or common area.Without inspection reports or additional documentation, the evidence provided is insufficient to establish that the condition exceeded ordinary wear and tear.6. Damage Liability Waiver ProgramThroughout my tenancy, I paid the required monthly fee for the property's Damage Liability Waiver Program, which was represented as satisfying the lease's liability insurance requirement.The program states that enrolled residents receive liability protection for covered property damage, including waiver of the landlord's right to seek reimbursement for certain damages up to $100,000.If Valley Falls contends that these painting charges fall outside the scope of the Damage Liability Waiver Program, I respectfully request written documentation identifying the specific provision of the waiver or lease that excludes these charges.The only exclusion I have located in my lease documents concerns damage caused by electric micromobility devices, which is unrelated to this dispute.7. Lack of Itemized CostsThe amounts charged—$225 for the bedroom and a prorated common-area charge—are unsupported by any documentation.I have not been provided with:Paint receiptsContractor invoicesLabor invoicesTime recordsEstimatesAny explanation showing how these amounts were calculatedWithout documentation substantiating these costs, I cannot verify that the charges are reasonable or accurate.Requested DocumentationTo properly evaluate these charges, I request copies of the following:Move-in inspection reportMove-out inspection reportAll photographs taken during inspectionTime-stamped photographsContractor invoicesPaint receiptsLabor invoicesEstimates for the work performedDocumentation explaining how the paint charges were calculatedDocumentation identifying the lease provision authorizing the common-area chargeDocumentation demonstrating that I personally caused the alleged common-area damageDocumentation explaining why the Damage Liability Waiver Program does not applyRequested ResolutionBased on the documentation currently provided, I respectfully request that Valley Falls Apartments:Remove the bedroom repainting charge unless documentation establishes damage beyond ordinary wear and tear.Remove the common-area repainting charge because I leased only Bedroom C and the alleged living-room damage was caused by a previous roommate, not me.Provide all supporting documentation listed above if management believes these charges remain valid.Suspend any collection activity while this dispute is under review.I hope we can resolve this matter promptly and professionally. However, if sufficient documentation cannot be provided demonstrating that these charges are accurate and authorized under my lease, I respectfully request that they be removed from my account.Sincerely,Addison Morman

When I initially moved in last August, the common area couch was already previously damaged by previous tenants. I took pictures of the common area and the couch in question when completing the move in-fee. Additionally, I didn't use the common area as much (including the kitchen) so I'd like to see if that could be re-evaluated too.I've contacted the office multiple times regarding the situation and wanted to see if there is a possible remidation and a possibility to remove that charge from my move out fees, given that the couch was damaged to begin with and I rarely used it too.Thank you for your time and consideration.