My car got towed without a written notice from the Valley Fall Apartment management team. When I went in to get a parking sticker the front desk agent told me they didn’t have any and that the property manager accidentally sent the email letting people know they had them. My car also had temporary plates which I received my actual plates and put them on my car. When I did I put my license plate number in the resident portal to register my car. But when my car was getting towed they stated my car wasn’t registered, even though I did. I think it’s completely unacceptable to not give residents a written notice that they’ll start towing cars due to no parking permit or registration. If I was given an advance notice this would have not happened. I had to pay $311 in cash to get my car back and I think it’s just unacceptable for a complex to treat residents like this, especially without notice.

I would like to dispute 4 items:1) full paint bedroom: $245: We provided pictures upon move in showing the previous resident had LED lights around the top of the walls of the bedroom which left damage as noted in the pictures that are in the resident portal. I also have a video of this on my phone and computer but it can't be uploaded here because it's too large according to this form. Please let me know if I can text or email it to you.2) 8/27-9/15 electricity $13.51 : Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for electricity when we did not reside there?3) Monthly damage Liability waiver $17 for 9/1-9/30 Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for liability when we did not reside there?4) Pet Fee 9/1-9/30 $25: Reece moved out on 8/18 and the office was notified in person and on the portal. Why would we pay for a pet that was not there?

I will not be paying the lockout charges that have been given to me on my account. I was locked out of my apartment because the staff had taken my key and had not returned it to me when I had returned home at 8 am. There was no other option for me to get into my apartment other than calling the locksmith provided by the apartment complex. Since the lockout in question was not because I had misplaced my key, locked myself out of my apartment, or broken my key, but it was EXCLUSIVELY because of the staff, I will not be paying this bill.

I submitted an inquiry over a week ago and have not received a response.I can be reached at 864-593-2229

The single photo provided does not demonstrate significant damage, and no itemized breakdown of the repair was given. My roommate, who had more visible damage, was not charged for similar repairs, which shows inconsistency in how charges were applied. (Unable to attach pictures or videos).

I am concerned and disappointed regarding the handling of my daughter’s personal belonging, which were recently discarded without proper communication or consideration.After moving out, my daughter took the responsible step of turning in her key and calling the office to asked if any items were left behind to avoid trash removal fee. She was told that there was no indication of items left in the unit. However, a day later, the office texted my daughter a picture of her personalized Yeti bottle that was supposedly found in one of the kitchen cabinets. The agent stated a trash removal fee would be imposed and that she had thrown the item away. This has caused considerable distress, not only due to the sentimental and personal value of the items, but also because she took the initiative to prevent this very situation by calling ahead. I gifted that Yeti to my daughter as a present for making the Dean’s list. It is troubling that, despite her proactive approach, her property was not secured or at least set aside for a short period, especially after her inquiry.We understand that procedures must be followed, but we believe that a better effort could have been made to verify and communicate the situation more accurately. At the very least, her call should have prompted a double-check of the unit before any action was taken.I request that you review how this particular situation was managed, as we hope steps can be taken to ensure that this does not happen to other residents in the future and requesting a reversal of the trash fee and a reimbursement for the cost of the Yeti.I look forward to your response and a constructive resolution.