Only received one email about the move out, no follow-up email and no response yet to our email about getting the remainder of our deposit back yet.

A few weeks prior to move out, we received an email notifying us that if the carpet was older than 5 years, we would not be charged a cleaning fee. Exact email: Paint lifespan is 3 years, carpet is 5. Regardless of the condition of either in your apartment, both have passed their life span and need to be re-placed/re-painted so you will not be charged for those. You’ve outlived both the paint and carpet in your apartment so you are not penalized for the natural wear and tear of either. (Which means, if you have carpet, it will likely just need to be replaced so you wouldn’t have to worry about the $85 carpet cleaning fee.) Low and behold, we were charged the cleaning fee after move out. When we followed up, we were asked "how do you know it was older than 5 years?" Well, because we lived there for 5 years. We then had a ridiculous back and forth exchange in which we were told, well the email just meant we MIGHT not be charged, but because our carpet had been kept in good condition, they decided to clean it (implying had we treated the carpet poorly, we wouldn't be paying a fee now??). Multiple times we asked to speak to a manager but did not receive a response. When we finally said we would take legal action, Venue finally acquiesced and sent us an $85 Amazon gift card as a refund. Come on guys.

- I loved living at Venue, except for the constant banging sounds from neighbours. Also right before moving someone literally pounded on my apartment door, which I have informed the secuurity but no one arrived to check. - I had to email for the move out procedure, I have never received any instructions for it. - Haven't yet received the refund

We didn't get contacted, we contacted the office to ask about move out procedures. No refund or discussion of one yet?

What a Gem! We looked several places to call hoe before we settled in on Venue. Venue has everything we were looking for. Could'nt be happer