it was ok processHad to wait for someone to meet me at check in. I told person i would wait for the repair. I was told 1 1/ hour wait. I had my wife relieve me after 2 1/2 hours of waiting. Was never given an update on repair. Salesperson talk to my wife after she had been waiting and discovered the car had been finished much earlier, but we were never notifiedService was for a recall. I had to wait for someone to meet me at check in. I told person i would wait for the repair. I was told 1 1/ hour wait. I had my wife relieve me after 2 1/2 hours of waiting. Was never given an update on repair. Salesperson talk to my wife after she had been waiting and discovered the car had been finished much earlier, but we were never notifiedHad to wait for someone to meet me at check in. I told person i would wait for the repair. I was told 1 1/ hour wait. I had my wife relieve me after 2 1/2 hours of waiting. Was never given an update on repair. Salesperson talk to my wife after she had been waiting and discovered the car had been finished much earlier, but we were never notifiedService was a recall. Had to wait for someone to meet me at check in. I told person i would wait for the repair. I was told 1 1/ hour wait. I had my wife relieve me after 2 1/2 hours of waiting. Was never given an update on repair. Salesperson talk to my wife after she had been waiting and discovered the car had been finished much earlier, but we were never notifiedHad to wait for someone to meet me at check in. I told person i would wait for the repair. I was told 1 1/ hour wait. I had my wife relieve me after 2 1/2 hours of waiting. Was never given an update on repair. Salesperson talk to my wife after she had been waiting and discovered the car had been finished much earlier, but we were never notified

The employees at Vern Eide always treat me well and are considerate of my needs and preferences.

I’ve been buying cars from Matt Scharffenberg for over 3 years now. He’s always helpful in finding the best deal for me, and answers any questions I have immediately.

Very cordial and patient

Prompt and thorough

Great service

I would suggest that those answering the phones with customer service are knowledgeable about all the vehicles and service plans. I had originally scheduled my first maintenance at 4000 but called to make sure this was correct so my service would be included in my service plan. The representative I spoke with stated I didn’t need service until 5000 miles and she stated she also checked with her supervisor. I cancelled the appointment and .waited until the 5000 mile mark to make my appointment per the information from the customer service representative. I was informed by my service advisor that the PHEV is suggested a service at 4000 miles. Providing correct service information to correctly service my vehicle would be greatly appreciated.The shop staff are always so friendly and helpful!

The same as I said before they were really good at explaining everything and I felt like family just like they say!Everyone was very nice and especially my son-in-law Nathan he helped me to figure out everything on my new Outlander and explained it very well and I love my Outlander or rides so nice!

I callAll good

Right now everything is alrightThey are friendly and helpful