I called for auto service and representive was pleasant knowlegeable.

They treat people amazingly

NoNoI already stated opportunities for improvement in the rating section. Additionally though, maybe don’t have automatic messaging systems on phone calls. What I mean is, I should have the opportunity to wait for someone to pick up rather than being forced to leave a message or hang up. Super frustrating if I’ve been transferred and don’t know the specific number of where I was transferred to. Rude sales lady who refused to take me seriously even though I am an adult and it would be my new car, ordered the wrong color seats then told me “you chose that” which I absolutely did not because I’d never chose a light color due to having a dog (I wanted black, saw her write down black, and then got very light grey seats; shipped from Japan so I couldn’t just get a new one without waiting at least another month). Some incompetent workers, I had to wait for a shuttle because of a car wash (I don’t care if the car is slightly dirty; I have somewhere to be at a specific time and cannot be late). Lastly, when on the phone, you go through many different automatic messages talking about vern eide as I wait for a person to answer. It is very frustrating that the voice of the messaging system is multiple different people/voices. This means I’ll put my phone off to the side while waiting, I’ll hear a new voice and pick up the phone expecting a person to hen its just another message; super frustrating.Didn’t need a new schedule time. But they lost my keys when I was trying to leave

Good customer service. We’ve had several vehicles from Vern. Eide.

Think they could've gave me a little more for my trade

Great people, great place.

My passenger seat was soakedAfter sharing the issue with my seat they did take my car to detail and dry it so there was no damage

Tyler is one of the most helpful sales people I’ve ever met. This is the second car we have bought from Vern eide in the last year. Tyler was very helpful on both of them, all his hard work is very much appreciated.Made my purchase experience easy

Easy

Asked for a wash and vacuum and was not done. Otherwise ,everything was wonderful.Gavin is very friendly and knowledgeable!