The caregiver I have now is excellent. My main problem is with the office. There is no way for me to contact them on an urgent or emergency basis. I leave a voicemail, and sometimes I don't get a response until the next day. Today, my never-late caregiver was supposed to be here 45 minutes ago. I called the office and left voicemails, but haven't heard anything. Visiting Angels does not allow caregivers and clients to exchange phone numbers, which is unfortunate. I just now got a call and was told my schedule was changed for today. My caregiver will be here at 4:30, although the schedule I'd been given had her due here at 11:30. Lack of communication is very disrespectful and stressful.