Overall great experience. The reason I dropped my score was because of the poor service Madeline, who is new in the leasing team, provided me. She was condescending and rude in phone calls I had with her regarding my move. When I told her about her poor customer service she was providing, and that I was inclined to write a poor review, her response was that the team “encourages” reviews and basically that I should write the poor review. She is a poor representation of the Vita staff as all are very pleasant. Madeline would benefit from retraining and maybe a role that is not customer facing.

I was not impressed with the walk through process. It seems like our apartment was not even walked through previous to sending us possible move out charges.

More noise than expected and some areas not cleaned as often as I’d expect ie trash and outside loading zones

Very clear communication!

Terrible response time and awful guidance to how this would work and what to expect

The move out email did not include information regarding returning beer tap cards. There also could have been more info regarding move out fees such as the option to get apartment professionally vacuumed to avoid extra fees.

VITA is a beautiful apartment complex and it’s incredibly well-maintained. But unfortunately the leasing office and upper management has some serious issues they need to figure out. They constantly deflect and blame tenants when stuff happens on their property. They managed to have 50+ storage units broken into and not take a single ounce of responsibility over and over again for stolen items, break-ins, and other issues on the complex. It’s frustrating that such a beautiful complex is run so poorly. I’ve moved into my new apartment and it just above and beyond what we have experienced at VITA in terms of the leasing office. I hope they can figure it out because it’s a beautiful property and great apartments.

Noah and the other man who works at the front desk are so incredibly helpful! My roomate and I were treated poorly many times by the maintenance women.

THE STAFF IS AMAZING! Sad to be leaving such a beautiful community, never experienced such friendly and welcoming staff.

I would recommend living at Vita. I did not receive a refund.