Tommy Fain was really great. I had purchased an XC60 back in the fall, and it never quite worked right. After numerous (and I do mean numerous) visits to Service, I finally called Tommy to let him know about the situation, and he worked with Philip (the Sales manager) to find a solution. I really appreciated his can-do attitude. He's also been extremely friendly and customer service-oriented.

Extremely helpful staff and going the extra mile to make me smile. I had the best experience getting my Volvo serviced. Couldn't have asked for anything else.

Service advisor was very helpful. Very knowledgeable about the cars and able to explain things in simple manner

*

Peter is outstanding as usual.

I had a pleasant experience at Jim Ellis Volvo on July 28, 2016. My 2014 XC90 was ready in the time frame promised. My relationship with the Service Manager could have been more professional however. He stated that this was the 4th service, I questioned that. His response was, "yes, 3,4". I knew it was not the 4th one, so I questioned it again. His reply was, "1,2,3,4" implying (to me) that I was not knowledgeable of the order of numbers. His reply was juvenile, unprofessional and lacked public relations skills in adequately responding to a customer's concern. However, I did let him know in a very professional manner that I was very much aware of the order of numbers. Again, I was very perturbed by his lack of professionalism. In reviewing my service records, he realized that this was my 3rd service and not the 4th which is why I questioned him earlier. Being a retired educator, I know the importance of relating with the general public in a very professional way, this is why I responded to Ken calmly.

I have already answered this survey. As for service from my service representative, Grant Nierling, he is very good, and would recommend anyone with a Volvo take their business to him. That said.. I have said this multiple times sine I purchased my car from your dealership.. the shop is located in a very difficult property, accessibility, parking, etc is cramped, may even be dangerous, putting cars at risk of fender benders, forcing us to carefully navigate around very tight corners, etc. As for the waiting room.. it's clean. But.. WiFi has rarely ever worked when I was forced to use the waiting room. Cellular coverage is non-existent, and I use Verizon, one of the better carriers in the US market as far as coverage is concerned. The furnishings are not conducive to getting work done. So basically, if I were a bump on a log who had nothing to do but read People Magazine, and watch Judge Judy, it would be fine. Beyond that.. it's not a place where I can be productive. I doubt anyone else with a busy schedule would be able to accomplish much of anything in this waiting room. Please provide some work tables, desks with ethernet (since WiFi never seems to work), and somehow get with the carriers to provide better coverage.

The service managers are always very helpful, courteous, knowledgeable and professional. So perhaps this last occurrence is not the norm. Perhaps the issue we experienced is more on the level of the vehicle technicians. When my wife and I picked up our car, we noticed several interior components were wet or damp. It became very obvious, due to the torrential downpour and thunderstorm that moved through the area that afternoon, that someone at Volvo had left our vehicle outside in the storm with it's window down. While we certainly understand that mistakes happen, none of the staff even mentioned it happened. We had to find out through our own observance. Even after leaving the vehicle's windows down and doors open overnight, the leather seats were still wet the day following our service appt, and visibly appeared damaged. Not to mention the damage that may have been caused to electrical components in the seat and door. Grant at your store has reached out to us after we left them a voicemail Sat afternoon. He was friendly and apologetic, and even offered to detail the vehicle if we brought it back in at our convenience. However, as I told him, we do not feel that will suffice given the damage. Nonetheless, my wife plans to bring our vehicle back in for an assessment and to discuss how this can be remedied. Thanks.

Clear and detailed...first class experience.

The service staff - especially Todd Mille - are exceptionally responsive, helpful and accommodating.