Wallace Mitsubishi Johnson City
4.7/5
4.7 /5
39 Verified Reviews
3101 East Oakland Ave, Johnson City, TN 37601, US
(423) 952-0888
39 Verified Reviews
3.0/5
3.0 /5
Same issue, I was led to believe I wag getting internet pricing when I wasn'tWhen I purchased the vehicle, I said I would agree to the deal if I was given a Mitsubishi hat. I was assured over and over again I would get my hat. After signing, I was told "we don't have any hats". Since then, I have called asking when I can get my hat. I've been told I will get a hat and that they had ordered one for me, it has been two weeks now since I last heard from them; and my salesperson didn't return my most recent call.I was promised a hat with the deal I signed, even if it seems insignificant, I believe Mitsubishi should live up to the promises made by their salesperson. It can quickly make a customer like myself wonder if they will live up to their other promises about the car. Other dealers have had no issue giving me a hat when a deal was made, so I'm not sure why it is being such a problem now. That is the one thing that I've been very disappointed withThere was some miscommunication about the price. While I'm fine with the price I got in the end, I was led to believe I was getting the internet pricing, when in reality I was paying more than internet pricing.They were friendly and willing to work with me, and i think they sell a good product

5.0/5
5.0 /5
Tori on the service desk was amazing she was always relaying information about my vehicle, was very informative about the area and local restaurants, and if she was busy the others were nice and would answer all my questionsThe waiting area was very nice with comfortable chairs, snacks, and vending machines. The staff members were very informative, as soon as they got info. from the technician they would find you and relay that information

5.0/5
5.0 /5
Good customer service.

5.0/5
5.0 /5
Nope just keep doing what you are doing.Joey was so nice and up front with me. I like that . I got what I wanted and I did.

5.0/5
5.0 /5
Quick Service with a smile.

5.0/5
5.0 /5
Great service

5.0/5
5.0 /5
Great Service

5.0/5
5.0 /5
Friendly and helpful staff

5.0/5
5.0 /5
Siding is being replacedI plan to return in five years and buy a new car again. Thank you for everything. The car drives like a dream. I have only positive thoughts and things to say. I will update my Google review too ;)Great experience all around. Easy experience overall.