Dates and times don’t matter if the service takes so long.I was told my oil change would be done within 45 minutes. It took an hour and 45 minutes instead.This dumb survey is taking way longer than the email said. What’s with Mitsubishi’s false sense of time?

great service techs!!great service and friendly

I arrive late in the day. No one was at desk.

Friendly, not hard sales person.

Poor customer.Wouldn’t not allow us to use complimentary oil change after car purchase. Had earlier paid for pack of 5 oil changes and they attempted to make us pay for this oil change and not use any of the oil changes I had pre paid for

We would love to give thanks to our sales associate Caleb. He worked with us to buy our brand new eclipse cross.Fast and great service, took us through the process of buying a new car step by step. I would recommend buying a car here if you want an efficient nice looking car for a good price.

NaGreat service

Simon was so helpful, explained everything to me and checked on me while my car was being worked on. Everyone I talked to was friendly.

I'll try to keep this short, but there are a lot of details to include...Date I bought my new (to me) car (2022 Mitsubishi Eclipse Cross): 01/17/26Date I noticed issues: 03/20/26Date of first Service Appointment: 03/23/26Date of second Service Appointment: 04/06/26Date of third Service Appointment: 04/08/26Back Story:When I purchased the car, I specifically asked the sales person if the service department would be able to look up any issues I might be having with the vehicle and tell me if those services would be covered under the warranty before I schedule an appointment to fix said issues. I don't live close to the dealership and don't want to make an appointment if there's something I can get fixed closer to home. The sales person assured me they could look everything up when I called to schedule a service appointment.However, when I called to schedule service at Walser Mitsubishi, they told me they couldn't look up my warranty and I had to contact the original sales person. I reached out to the original sales person and left a message. He never got back to me. I scheduled the appointment anyway, because I was hoping the issue would be covered under my warranty (thankfully it was).First Issue:When I first got the car, everything seemed to be in order and working correctly. However, after a few months, my "Lane Departure" warning would go off when I was approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed the BRAKE! warning would go off randomly when there were no cars immediately ahead of me and nothing crossing in front of me. It would happen at highway speeds and freak me out. Had I believed the sensors and braked in those situations, I would have caused an accident. I formerly had a Kia, and when the brake warning happened in that vehicle, the actually car would stop. I was concerned this might happen with the Mitsubishi, thankfully it hasn't been the case.At the first service appointment, the service department told me they tried to read my sensors but their computer or gauge was broken. I decided to just turned off the lane departure warning sensor manually and haven't really resolved that issue yet. Since then, the brake warning has stopped going off as well, so perhaps it's connected to the other sensor or it considers low temperatures and/or snow fall to be road hazards. More recently, I've been getting a lot of "Road May Be Icy" warnings when it's clearly above freezing out, but still in the low 40s. I get it, you have to pick your battles. Anyway...Second Issue:I pulled over once and went to use the yield button, but when I pressed it the part of the dash board/display console it's seated in pushed in behind the dashboard. At the first service appointment they took a look at it and told me it was missing some clips and they had to order a whole new part. But at least it would be covered under warranty (hallelujah)!I waited a week and came back in after the part arrived. It took about an hour and a half to replace the part. I was relieved to be done, and impressed it didn't take as long as the first appointment. The lead tech asked me to give them a 10 on their rating and I was on my way.New Issue:I go to work the next day and when I get home I pull into the garage and the whole dash board fell out onto my shifter. Not just the little part the yield button was attached to, but the whole huge chunk. At this point, I didn't feel like I could hold the entire dashboard in place and drive across town during the evening rush hour right after my long commute home. I asked a local auto repair shop to look at my hanging dashboard (it was dangling from the wire connected to the yield button) because he was only 5 minutes away and he's a trusted business in my small community. He said that the clips were missing and he probably couldn't order them directly from Mitsubishi himself, so I had to go back to the dealership.I called the dealership and scheduled a third appointment to fix the new issue (which was bigger than the issue I originally had when I came in). I found a way to wedge the dashboard into the cupholder so I could see my GPS on the way back to the dealership. Unfortunately, I hit a bump and it popped back out, so I had to hold it the rest of the way. Thank God I don't have a manual shifter.The service department was able to find some clips from a different part and actually install them this time. Why I had to wait two weeks for a part (clips) to be ordered that they didn't end up using the first time, I don't know. Also, why I sat in their lobby for hours to for them to install clips that they didn't end up installing, I also don't know.It's worth mentioning (to me), the Walser Mitsubishi service department isn't open on the weekends, so I used two days of PTO at this point. The original issue wasn't an emergency and I would have gladly waited for a Saturday appointment to become available, had they offered them. I explained this entire fiasco to the service manager and he said he was relatively new. He offered me a free oil change and vacuumed the floor mats in the front on the driver's side and passenger side for my troubles.For Reference:Ford will send a repair service to your home when you need work done. Also, when I bought a Kia 7 years ago, 6 Oil Changes were included with the sale at no additional cost and without additional warranty. Also, when you call to schedule service at Kia, they can look up your VIN # and tell you if the service you're scheduling is covered under warranty.In Conclusion:I would not, in good faith, recommend a Mitsubishi to anyone due to how easy the dashboard pops out and the sensitivity of the driver assist warnings. Also, I would not recommend purchasing or servicing a vehicle at any Walser dealership, given that their communication is lacking and their systems are antiquated.Thank you for your time.I'll try to keep this short, but there are a lot of details to include...Date I bought my new (to me) car (2022 Mitsubishi Eclipse Cross): 01/17/26Date I noticed issues: 03/20/26Date of first Service Appointment: 03/23/26Date of second Service Appointment: 04/06/26Date of third Service Appointment: 04/08/26Back Story:When I purchased the car, I specifically asked the sales person if the service department would be able to look up any issues I might be having with the vehicle and tell me if those services would be covered under the warranty before I schedule an appointment to fix said issues. I don't live close to the dealership and don't want to make an appointment if there's something I can get fixed closer to home. The sales person assured me they could look everything up when I called to schedule a service appointment.However, when I called to schedule service at Walser Mitsubishi, they told me they couldn't look up my warranty and I had to contact the original sales person. I reached out to the original sales person and left a message. He never got back to me. I scheduled the appointment anyway, because I was hoping the issue would be covered under my warranty (thankfully it was).First Issue:When I first got the car, everything seemed to be in order and working correctly. However, after a few months, my "Lane Departure" warning would go off when I was approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed the BRAKE! warning would go off randomly when there were no cars immediately ahead of me and nothing crossing in front of me. It would happen at highway speeds and freak me out. Had I believed the sensors and braked in those situations, I would have caused an accident. I formerly had a Kia, and when the brake warning happened in that vehicle, the actually car would stop. I was concerned this might happen with the Mitsubishi, thankfully it hasn't been the case.At the first service appointment, the service department told me they tried to read my sensors but their computer or gauge was broken. I decided to just turned off the lane departure warning sensor manually and haven't really resolved that issue yet. Since then, the brake warning has stopped going off as well, so perhaps it's connected to the other sensor or it considers low temperatures and/or snow fall to be road hazards. More recently, I've been getting a lot of "Road May Be Icy" warnings when it's clearly above freezing out, but still in the low 40s. I get it, you have to pick your battles. Anyway...Second Issue:I pulled over once and went to use the yield button, but when I pressed it the part of the dash board/display console it's seated in pushed in behind the dashboard. At the first service appointment they took a look at it and told me it was missing some clips and they had to order a whole new part. But at least it would be covered under warranty (hallelujah)!I waited a week and came back in after the part arrived. It took about an hour and a half to replace the part. I was relieved to be done, and impressed it didn't take as long as the first appointment. The lead tech asked me to give them a 10 on their rating and I was on my way.New Issue:I go to work the next day and when I get home I pull into the garage and the whole dash board fell out onto my shifter. Not just the little part the yield button was attached to, but the whole huge chunk. At this point, I didn't feel like I could hold the entire dashboard in place and drive across town during the evening rush hour right after my long commute home. I asked a local auto repair shop to look at my hanging dashboard (it was dangling from the wire connected to the yield button) because he was only 5 minutes away and he's a trusted business in my small community. He said that the clips were missing and he probably couldn't order them directly from Mitsubishi himself, so I had to go back to the dealership.I called the dealership and scheduled a third appointment to fix the new issue (which was bigger than the issue I originally had when I came in). I found a way to wedge the dashboard into the cupholder so I could see my GPS on the way back to the dealership. Unfortunately, I hit a bump and it popped back out, so I had to hold it the rest of the way. Thank God I don't have a manual shifter.The service department was able to find some clips from a different part and actually install them this time. Why I had to wait two weeks for a part (clips) to be ordered that they didn't end up using the first time, I don't know. Also, why I sat in their lobby for hours to for them to install clips that they didn't end up installing, I also don't know.It's worth mentioning (to me), the Walser Mitsubishi service department isn't open on the weekends, so I used two days of PTO at this point. The original issue wasn't an emergency and I would have gladly waited for a Saturday appointment to become available, had they offered them. I explained this entire fiasco to the service manager and he said he was relatively new. He offered me a free oil change and vacuumed the floor mats in the front on the driver's side and passenger side for my troubles.For Reference:Ford will send a repair service to your home when you need work done. Also, when I bought a Kia 7 years ago, 6 Oil Changes were included with the sale at no additional cost and without additional warranty. Also, when you call to schedule service at Kia, they can look up your VIN # and tell you if the service you're scheduling is covered under warranty.In Conclusion:I would not, in good faith, recommend a Mitsubishi to anyone due to how easy the dashboard pops out and the sensitivity of the driver assist warnings. Also, I would not recommend purchasing or servicing a vehicle at any Walser dealership, given that their communication is lacking and their systems are antiquated.Thank you for your time.I'll try to keep this short, but there are a lot of details to include...Date I bought my new (to me) car (2022 Mitsubishi Eclipse Cross): 01/17/26Date I noticed issues: 03/20/26Date of first Service Appointment: 03/23/26Date of second Service Appointment: 04/06/26Date of third Service Appointment: 04/08/26Back Story:When I purchased the car, I specifically asked the sales person if the service department would be able to look up any issues I might be having with the vehicle and tell me if those services would be covered under the warranty before I schedule an appointment to fix said issues. I don't live close to the dealership and don't want to make an appointment if there's something I can get fixed closer to home. The sales person assured me they could look everything up when I called to schedule a service appointment.However, when I called to schedule service at Walser Mitsubishi, they told me they couldn't look up my warranty and I had to contact the original sales person. I reached out to the original sales person and left a message. He never got back to me. I scheduled the appointment anyway, because I was hoping the issue would be covered under my warranty (thankfully it was).First Issue:When I first got the car, everything seemed to be in order and working correctly. However, after a few months, my "Lane Departure" warning would go off when I was approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed the BRAKE! warning would go off randomly when there were no cars immediately ahead of me and nothing crossing in front of me. It would happen at highway speeds and freak me out. Had I believed the sensors and braked in those situations, I would have caused an accident. I formerly had a Kia, and when the brake warning happened in that vehicle, the actually car would stop. I was concerned this might happen with the Mitsubishi, thankfully it hasn't been the case.At the first service appointment, the service department told me they tried to read my sensors but their computer or gauge was broken. I decided to just turned off the lane departure warning sensor manually and haven't really resolved that issue yet. Since then, the brake warning has stopped going off as well, so perhaps it's connected to the other sensor or it considers low temperatures and/or snow fall to be road hazards. More recently, I've been getting a lot of "Road May Be Icy" warnings when it's clearly above freezing out, but still in the low 40s. I get it, you have to pick your battles. Anyway...Second Issue:I pulled over once and went to use the yield button, but when I pressed it the part of the dash board/display console it's seated in pushed in behind the dashboard. At the first service appointment they took a look at it and told me it was missing some clips and they had to order a whole new part. But at least it would be covered under warranty (hallelujah)!I waited a week and came back in after the part arrived. It took about an hour and a half to replace the part. I was relieved to be done, and impressed it didn't take as long as the first appointment. The lead tech asked me to give them a 10 on their rating and I was on my way.New Issue:I go to work the next day and when I get home I pull into the garage and the whole dash board fell out onto my shifter. Not just the little part the yield button was attached to, but the whole huge chunk. At this point, I didn't feel like I could hold the entire dashboard in place and drive across town during the evening rush hour right after my long commute home. I asked a local auto repair shop to look at my hanging dashboard (it was dangling from the wire connected to the yield button) because he was only 5 minutes away and he's a trusted business in my small community. He said that the clips were missing and he probably couldn't order them directly from Mitsubishi himself, so I had to go back to the dealership.I called the dealership and scheduled a third appointment to fix the new issue (which was bigger than the issue I originally had when I came in). I found a way to wedge the dashboard into the cupholder so I could see my GPS on the way back to the dealership. Unfortunately, I hit a bump and it popped back out, so I had to hold it the rest of the way. Thank God I don't have a manual shifter.The service department was able to find some clips from a different part and actually install them this time. Why I had to wait two weeks for a part (clips) to be ordered that they didn't end up using the first time, I don't know. Also, why I sat in their lobby for hours to for them to install clips that they didn't end up installing, I also don't know.It's worth mentioning (to me), the Walser Mitsubishi service department isn't open on the weekends, so I used two days of PTO at this point. The original issue wasn't an emergency and I would have gladly waited for a Saturday appointment to become available, had they offered them. I explained this entire fiasco to the service manager and he said he was relatively new. He offered me a free oil change and vacuumed the floor mats in the front on the driver's side and passenger side for my troubles.For Reference:Ford will send a repair service to your home when you need work done. Also, when I bought a Kia 7 years ago, 6 Oil Changes were included with the sale at no additional cost and without additional warranty. Also, when you call to schedule service at Kia, they can look up your VIN # and tell you if the service you're scheduling is covered under warranty.In Conclusion:I would not, in good faith, recommend a Mitsubishi to anyone due to how easy the dashboard pops out and the sensitivity of the driver assist warnings. Also, I would not recommend purchasing or servicing a vehicle at any Walser dealership, given that their communication is lacking and their systems are antiquated.Thank you for your time.I'll try to keep this short, but there are a lot of details to include...Date I bought my new (to me) car (2022 Mitsubishi Eclipse Cross): 01/17/26Date I noticed issues: 03/20/26Date of first Service Appointment: 03/23/26Date of second Service Appointment: 04/06/26Date of third Service Appointment: 04/08/26Back Story:When I purchased the car, I specifically asked the sales person if the service department would be able to look up any issues I might be having with the vehicle and tell me if those services would be covered under the warranty before I schedule an appointment to fix said issues. I don't live close to the dealership and don't want to make an appointment if there's something I can get fixed closer to home. The sales person assured me they could look everything up when I called to schedule a service appointment.However, when I called to schedule service at Walser Mitsubishi, they told me they couldn't look up my warranty and I had to contact the original sales person. I reached out to the original sales person and left a message. He never got back to me. I scheduled the appointment anyway, because I was hoping the issue would be covered under my warranty (thankfully it was).First Issue:When I first got the car, everything seemed to be in order and working correctly. However, after a few months, my "Lane Departure" warning would go off when I was approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed the BRAKE! warning would go off randomly when there were no cars immediately ahead of me and nothing crossing in front of me. It would happen at highway speeds and freak me out. Had I believed the sensors and braked in those situations, I would have caused an accident. I formerly had a Kia, and when the brake warning happened in that vehicle, the actually car would stop. I was concerned this might happen with the Mitsubishi, thankfully it hasn't been the case.At the first service appointment, the service department told me they tried to read my sensors but their computer or gauge was broken. I decided to just turned off the lane departure warning sensor manually and haven't really resolved that issue yet. Since then, the brake warning has stopped going off as well, so perhaps it's connected to the other sensor or it considers low temperatures and/or snow fall to be road hazards. More recently, I've been getting a lot of "Road May Be Icy" warnings when it's clearly above freezing out, but still in the low 40s. I get it, you have to pick your battles. Anyway...Second Issue:I pulled over once and went to use the yield button, but when I pressed it the part of the dash board/display console it's seated in pushed in behind the dashboard. At the first service appointment they took a look at it and told me it was missing some clips and they had to order a whole new part. But at least it would be covered under warranty (hallelujah)!I waited a week and came back in after the part arrived. It took about an hour and a half to replace the part. I was relieved to be done, and impressed it didn't take as long as the first appointment. The lead tech asked me to give them a 10 on their rating and I was on my way.New Issue:I go to work the next day and when I get home I pull into the garage and the whole dash board fell out onto my shifter. Not just the little part the yield button was attached to, but the whole huge chunk. At this point, I didn't feel like I could hold the entire dashboard in place and drive across town during the evening rush hour right after my long commute home. I asked a local auto repair shop to look at my hanging dashboard (it was dangling from the wire connected to the yield button) because he was only 5 minutes away and he's a trusted business in my small community. He said that the clips were missing and he probably couldn't order them directly from Mitsubishi himself, so I had to go back to the dealership.I called the dealership and scheduled a third appointment to fix the new issue (which was bigger than the issue I originally had when I came in). I found a way to wedge the dashboard into the cupholder so I could see my GPS on the way back to the dealership. Unfortunately, I hit a bump and it popped back out, so I had to hold it the rest of the way. Thank God I don't have a manual shifter.The service department was able to find some clips from a different part and actually install them this time. Why I had to wait two weeks for a part (clips) to be ordered that they didn't end up using the first time, I don't know. Also, why I sat in their lobby for hours to for them to install clips that they didn't end up installing, I also don't know.It's worth mentioning (to me), the Walser Mitsubishi service department isn't open on the weekends, so I used two days of PTO at this point. The original issue wasn't an emergency and I would have gladly waited for a Saturday appointment to become available, had they offered them. I explained this entire fiasco to the service manager and he said he was relatively new. He offered me a free oil change and vacuumed the floor mats in the front on the driver's side and passenger side for my troubles.For Reference:Ford will send a repair service to your home when you need work done. Also, when I bought a Kia 7 years ago, 6 Oil Changes were included with the sale at no additional cost and without additional warranty. Also, when you call to schedule service at Kia, they can look up your VIN # and tell you if the service you're scheduling is covered under warranty.In Conclusion:I would not, in good faith, recommend a Mitsubishi to anyone due to how easy the dashboard pops out and the sensitivity of the driver assist warnings. Also, I would not recommend purchasing or servicing a vehicle at any Walser dealership, given that their communication is lacking and their systems are antiquated.Thank you for your time.

These guys deserve an award. They are truly the greatestThese guys are all great in the service area. Kind, professional, and timely