This was my first time at this location and I wasn’t able to locate any signage indicating where to park or enter for service appointments. When I spoke to the scheduling agent on the phone I asked if I was supposed to pull into the garage and she said yes, but when I arrived the garage door did not open. I was then instructed to park on the side and enter through the side door. The waiting room was quite small and the music in the showroom was blasting and spilling into the waiting area. I appreciate music but it was way too loud for me to take a phone call without shouting.As is the case with most Mitsubishi dealers, there was a lack of professionalism with the loud music and the language used by the employees. This is my first time owning a Mitsubishi vehicle having owned BMW’s for many many years. I am surprised at the lack of professionalism at every Mitsubishi dealer, including Watertown. Now that every other dealer in CT has closed, I have no option but to drive 45+ minutes away from home for an oil change. This is not the fault of Watertown Mitsubishi, but feedback for Mitsubishi Motors overall. Where are all of the dealers?

The Outlander was towed to the dealership after hours and when I called the next day, the comment was "what am I supposed to do with it?" A negative attitude about my insurance company. The scheduling was not relevant - I chose Watertown because it was the closest dealership to me.It was not topical to a decision. I had no choice but to come to this dealership. Team Mitsubishi in Hartford was closed.Communication.The personnel was hard to reach. I left messages for week before I called another dept.stated in precious questions

My service advisor was excellent. He listened to what I wanted done for my car and suggested services that can improve my car performance. Time spent waiting was reasonableMaking an appointment was easy. Shop was clean. Very good customer service

schedule was fairly easyno wifi, the waiting area is in front of the restrooms. drink coffee while people go in and out from the restrooms are not pleasant.nothing specialHe was nice at first but after the inspection, he refused to listen what I had to say. Questions were not answered, the diagnoses cost was on the wall with the price of $159 but he wanted to charge me $400+ for a diagnosis that is supposed to be covered by the diamond care. Even after showing the contract, he refused to call the diamond care to get an authorisation. He was pushing customer pay. furthermore, he kept accusing me of been in a accident when it never happened.instruct staff regarding customers rights specially regarding warranties, and not push customer pay out of pocket .they did not showed or provided the copy of the service light engine scanner. the staff kept saying there was a lot of problems, but did not provide a copy with the codes on

Timely, courteous, knowledgeable, easy to work with. Thank you!

No complaintsThat they open more branchesI Don’t like making my appointment electronically; I prefer to speak with a representativeBecause the employees were very friendly

Excellent salesperson. Great serviceExcellent service

The service department gentleman was superb. Just a top notch h professional.The young man that I felt with in the service department could not have been nicer. He was able to get my car in immediately and finish the work faster than I was originally quoted. Just a pleasure to work with.

Very happy with the service dept here. I just purchased my used car in July 2025 and there were a few things that needed to be done and the few times I brought it to them they were friendly, professional and brought a problem to my attention that was under warranty and I was able to bring in back when the part came in and they took care of it promptly.

service is excellent, very friendly