GarethI have been requested to direct my DSAR request to you in respect of my ongoing complaint as detailed in the copy of my initial email dated 10th July 2026 ( enclosed herewith for your reference).Kindly acknowledge this request by return and advise as soon as possible.Please note that there are other subsequent responses and comments on file with Audi Customer Services regarding this matter.RegardsJohn Loftus07496 291471---------- Forwarded message ---------From: John LoftusDate: Fri, Jul 10, 2026 at 11:23 AMSubject: False Mileage Records - ND24 HVJ - URGENT ATTENTION REQUIRED.To: Audi Customer ServicesTo Whom it May ConcernFurther to my conversation with Rheesa yesterday, I write to express and record my significant serious concerns about the feedback from Audi Financial Services relating to false mileage recorded against my vehicle (registration ND24 HVJ). These false records were created by Tyneside Audi then shared and provided to Audi Financial Services in order to raise a false invoice..Audi Financial Services advised me that on 24th of July 2025 Tyneside Audi notified them that the mileage of my vehicle was 17,962 then, on the 8th of June 2026, Tyneside Audi claimed that the mileage of my vehicle was 37,561.To be abundantly clear, my vehicle has never been to Tyneside Audi for any after-sales or servicing matter therefore I am extremely concerned that not only have they generated false records relating to both me and my vehicle that could have further future implications in relation to the DVLA, insurance and credit ratings etc, but they have also been able to repeatedly access my personal data without adequate safeguards or checks being applied to ensure that there is an appropriate legal basis on which to do so. My vehicle has never been presented to their premises for after-sales or servicing matters, so they should have no ability or need to access my personal information.For clarity, I purchased the vehicle from Tyneside Audi in June 2024 however, following a very negative experience with their after-sales team shortly after purchasing the vehicle, I specifically chose never to take my vehicle back to Tyneside Audi. Instead, any after-sales work or services have been carried out at Wearside Audi who were far more amenable and helpful as an after-sales provider.In this respect I have Audi Service Records and relevant mileages from Wearside Audi for the following dates.24th July 2025 – Oil Change – Mileage 10,3018th June 2026- Contract Service – Mileage 17,563It is therefore clear that the data provided relating to the same dates by Tyneside Audi to generate a false invoice for excess mileage is simply without foundation. This obviously requires serious urgent investigation as it has clearly been used to generate false legal documentation on 2 occasions to my knowledge so far.The fact that this has only come to light on receipt of an excess mileage invoice today and I have not been provided with any support paperwork from Tyneside Audi would suggest that this has been done with some intent rather than in error.I am sure I do not need to point out that falsifying mileage and service records relating to motor vehicles constitutes a criminal offence. This is something Audi should be taking very seriously and treating as a priority to investigate and establish the facts about what has happened, and more importantly, why this has happened.At the time of writing the mileage shown on ND24 HVJ odometer is 18,213 miles therefore the vehicle is still well within the Contract mileage and the Fixed Cost Maintenance Plan Contract still has circa 12 months to run. This is something which is very easily proved and evidenced.I would also record my total dissatisfaction with Audi Financial Services, who believe that it is acceptable for me to have to wait for at least 4 weeks for them to cancel or credit an invoice that has been clearly generated based upon totally false information by Tyneside Audi. Unfortunately, it appears that rather than simply provide the only obvious and acceptable resolution to this matter there is a preference on the part of Audi Financial Services to prevaricate and delay a timely resolution.It should not take 4 weeks to achieve this or be able to provide a full explanation as to exactly what has happened and how this could be allowed to happen. Furthermore, how do Audi intend to protect my personal information going forward and ensure that no false records remain listed against me and the vehicle currently registered and insured in my name.Audi Financial Services confirmed yesterday that Tyneside Audi provided them with mileage data they claim to have recorded against my vehicle (ND24 HVJ) on dates on 24th July 2025 and 8th June 2026. My vehicle was not at their premises on those dates, and those mileages are totally false. This false data has then been processed and used to generate an invoice against my name and vehicle for almost £ 900 in respect of a totally false mileage that grossly exceeds both the contract mileage allowance and the current visible mileage of the vehicle today i.e. 18,213 miles. This is clearly neither true nor accurate. I would however record that in order to have generated such an invoice my personal data, including home address and bank details has clearly been accessed and processed without lawful basis or purpose as my vehicle has never been presented to the dealership in question for any after-sales work or services since they sold me the vehicle. As such, this constitutes a misuse of my personal information and breach of both the dealership and Audi's GDPR and Data Protection legal obligations. I would be grateful for confirmation as to whether this breach has therefore been notified to the appropriate regulating body?As such, I would also like this correspondence to be treated as a Subject Access request under GDPR and associated Data Protection legislation, to be provided with a copy of all personal data held about me and my vehicle as well as confirmation about how that data is being processed. I reserve the right to send further correspondence relating to my legal right to request rectification of any incorrect data held about me.I would also be grateful for written confirmation that the falsely claimed charge of £873.12 will not be taken from my bank account, as threatened on the erroneous invoice. Furthermore, I require the immediate issue of a formal Credit note to cancel Invoice IN22473943 dated 2nd July 2026. This invoice remains active and at risk of being taken from my Bank Account illegally.I trust you will treat this complaint with the urgency it requires for the reasons outlined and I await an urgent constructive response rather than a holding letter or more prevarication.RegardsJohn Loftus07496 291471

No issues, car went in for a recall, done while I waited. Car cleaned while there although not that great, was just a flick over.Customer service from lady who gave my keys back was great. Nice gesture for the inconvenience of bringing car back which was a nice touch and appreciated..Parking is a pain at this site, car park is always busy and difficult to get a space that’s big.Thank you for a good experience.

Very poor communication I had to ask for updates on a part exchange valuation, then told no one would value it, i never had a problem getting valuations at other dealerships, then i found out the car I was interested in was no longer for sale, (not from the dealer) maybe a courtesy phone call could have been made? I was then asked how I wanted to proceed and to take my part exchange out of the equation.

Took my car to your garage for a warranty check on my a8 bodywork, the person left and went hospital, that’s fine, never phoned me back to rearrange as agreed when I was there, still waiting, you want the money for a car sales but you are not interested in anything else !

Dear Sir / Madam,Without prejudice - Save as to Costs.YE22 EZD – Now C11 ONH – Complaint regarding Vehicle Code and Customer service.Conscious of the GDPR and the Equality Act 2010.For context wife has Stage 4a Cancer.Email received -13:15pm - 13/7/2026 - key user reset – no reason why the reset required, use MyAudi app to validate.Do not have the Vehicle Code, as requested by MyAudi App.Contacted Wearside Audi – 14:21pm – 13/7/2026 – main service number – then transferred to Dylan to request vehicle code.Dylan advised would have to visit Dealership with proof of ownership V5 and driving License.Dylan advised nothing he can do.However suggested email with proof of ownership and Driving Licence, and would see what he could do.Email sent – 14:41pm 13/7/2026 with V5 proof of ownership and driving license – all matching details.Call received from Richard Hyde – 14:56pm – 13/7/2026 - Wearside Audi – stating they cannot supply, requested I sent Driving Licence and proof of ownership V5 via email address registered to vehicle.Richard Hyde kindly offered to get someone to come to the property to check, which in normal circumstances is fine, given wife’s condition not possible. Wife wishes no one at the property, respect her wishes.Option would be to get a carer to come for 1 Hour = £48 plus VAT = £57.60 and visit dealer, to prove what is already known.I have had the car at the dealership Wearside Audi - twice this year for various issues.23/1/2026 / 27/1/2026 and 26/2/2026Email address registered to vehicle is timharding@hotmail.com – no longer in use.Called Audi – Customer Services – Raheesa - who at first point were unable to contact dealership – call duration 1 Hour 11 Minutes.I then asked to raise a complaint; I was advised unless I send email with proof of ownership and driving license they cannot raise a complaint.Identity is confirmed in the MyAudi App, after having supplied details previously.They then asked I send in proof of ownership, which Audi has, which was supplied on 14/1/2026 and in the app – identity is confirmed.They then spoke to dealership again, who said they will not supply over the phone.After 52 Minutes, transferred to Sheereen Ali.The vehicle has not changed ownership / has not been stolen / details of ownership and driving license have been supplied.Why was the key user reset?, why was this initiated?I welcome a response to the above, as to why you cannot supply the Vehicle Code remotely as legal ownership and identity has been confirmed, on several occasions - beyond reasonable doubt..Lord Harding

Prompt reply

Currently my Audi dealership, discussed car spec with representative, requested call back etc with car options! No return call made.Audi A3 purchased via Audi Newcastle.

I contacted your garage a few years ago but was hounded by one of your salesman which not only annoyed me but put me off enough to go to another garage, which I did and bought a car elsewhere but being local I wanted to try your garage again, although I haven’t bought car yet I’m super impressed with Franz, I explained my annoyance about the last time and he has given me all the space I need to make my decision, exactly how I like to do thanks to Franz.

I felt a bit coerced into looking at cars I didn’t ask for

All fine prompt etc., BUT contact with 1 sales person then another contact from someone elsewhere in agencyMaybe to do with it being diff initial contact to person I dealt with to buy my A8 last Oct/NovBut no big deal happy to continue using Wearside assuming deal is right