Good communication great service

Dillon and the sales representative who I spoke to I can’t remember his name we’re both fantastic and helpful

Your saleman, Martin raised your score to 3 stars after spending time and effort to locate an A4 Avant. Before meeting him you were headed for a 1 or 2 star rating because 1) none of the sales staff bothered to get off their backsides to ask if we (my wife and I) needed help.2) multiple used car stock had no details attached to them. I thought BMW dealers were the ultimate in arrogance, but you came close.

Fantastic sales person Ben was very polite very professional. The audi was for my grandson he absolutely loves the car.

Ben and Sam have been absolutely brilliant from start to finish! Having bought from the dealership before, I already knew the level of service was excellent, and this experience has only reinforced that.They really took the time to understand exactly what I was looking for and helped me find the perfect car with all the features I wanted. They’ve also gone above and beyond by providing quotes for a few other purchases I’m planning over the coming months.Nothing has been too much trouble, and the service has been friendly, professional and genuinely helpful throughout. I’ve been a customer before, I’m delighted to be one again, and I’ll certainly be returning in the future.A fantastic experience — I couldn’t recommend Ben and Sam highly enough!

The staff were very helpful every time I visited the garage

GarethI have been requested to direct my DSAR request to you in respect of my ongoing complaint as detailed in the copy of my initial email dated 10th July 2026 ( enclosed herewith for your reference).Kindly acknowledge this request by return and advise as soon as possible.Please note that there are other subsequent responses and comments on file with Audi Customer Services regarding this matter.RegardsJohn Loftus07496 291471---------- Forwarded message ---------From: John LoftusDate: Fri, Jul 10, 2026 at 11:23 AMSubject: False Mileage Records - ND24 HVJ - URGENT ATTENTION REQUIRED.To: Audi Customer ServicesTo Whom it May ConcernFurther to my conversation with Rheesa yesterday, I write to express and record my significant serious concerns about the feedback from Audi Financial Services relating to false mileage recorded against my vehicle (registration ND24 HVJ). These false records were created by Tyneside Audi then shared and provided to Audi Financial Services in order to raise a false invoice..Audi Financial Services advised me that on 24th of July 2025 Tyneside Audi notified them that the mileage of my vehicle was 17,962 then, on the 8th of June 2026, Tyneside Audi claimed that the mileage of my vehicle was 37,561.To be abundantly clear, my vehicle has never been to Tyneside Audi for any after-sales or servicing matter therefore I am extremely concerned that not only have they generated false records relating to both me and my vehicle that could have further future implications in relation to the DVLA, insurance and credit ratings etc, but they have also been able to repeatedly access my personal data without adequate safeguards or checks being applied to ensure that there is an appropriate legal basis on which to do so. My vehicle has never been presented to their premises for after-sales or servicing matters, so they should have no ability or need to access my personal information.For clarity, I purchased the vehicle from Tyneside Audi in June 2024 however, following a very negative experience with their after-sales team shortly after purchasing the vehicle, I specifically chose never to take my vehicle back to Tyneside Audi. Instead, any after-sales work or services have been carried out at Wearside Audi who were far more amenable and helpful as an after-sales provider.In this respect I have Audi Service Records and relevant mileages from Wearside Audi for the following dates.24th July 2025 – Oil Change – Mileage 10,3018th June 2026- Contract Service – Mileage 17,563It is therefore clear that the data provided relating to the same dates by Tyneside Audi to generate a false invoice for excess mileage is simply without foundation. This obviously requires serious urgent investigation as it has clearly been used to generate false legal documentation on 2 occasions to my knowledge so far.The fact that this has only come to light on receipt of an excess mileage invoice today and I have not been provided with any support paperwork from Tyneside Audi would suggest that this has been done with some intent rather than in error.I am sure I do not need to point out that falsifying mileage and service records relating to motor vehicles constitutes a criminal offence. This is something Audi should be taking very seriously and treating as a priority to investigate and establish the facts about what has happened, and more importantly, why this has happened.At the time of writing the mileage shown on ND24 HVJ odometer is 18,213 miles therefore the vehicle is still well within the Contract mileage and the Fixed Cost Maintenance Plan Contract still has circa 12 months to run. This is something which is very easily proved and evidenced.I would also record my total dissatisfaction with Audi Financial Services, who believe that it is acceptable for me to have to wait for at least 4 weeks for them to cancel or credit an invoice that has been clearly generated based upon totally false information by Tyneside Audi. Unfortunately, it appears that rather than simply provide the only obvious and acceptable resolution to this matter there is a preference on the part of Audi Financial Services to prevaricate and delay a timely resolution.It should not take 4 weeks to achieve this or be able to provide a full explanation as to exactly what has happened and how this could be allowed to happen. Furthermore, how do Audi intend to protect my personal information going forward and ensure that no false records remain listed against me and the vehicle currently registered and insured in my name.Audi Financial Services confirmed yesterday that Tyneside Audi provided them with mileage data they claim to have recorded against my vehicle (ND24 HVJ) on dates on 24th July 2025 and 8th June 2026. My vehicle was not at their premises on those dates, and those mileages are totally false. This false data has then been processed and used to generate an invoice against my name and vehicle for almost £ 900 in respect of a totally false mileage that grossly exceeds both the contract mileage allowance and the current visible mileage of the vehicle today i.e. 18,213 miles. This is clearly neither true nor accurate. I would however record that in order to have generated such an invoice my personal data, including home address and bank details has clearly been accessed and processed without lawful basis or purpose as my vehicle has never been presented to the dealership in question for any after-sales work or services since they sold me the vehicle. As such, this constitutes a misuse of my personal information and breach of both the dealership and Audi's GDPR and Data Protection legal obligations. I would be grateful for confirmation as to whether this breach has therefore been notified to the appropriate regulating body?As such, I would also like this correspondence to be treated as a Subject Access request under GDPR and associated Data Protection legislation, to be provided with a copy of all personal data held about me and my vehicle as well as confirmation about how that data is being processed. I reserve the right to send further correspondence relating to my legal right to request rectification of any incorrect data held about me.I would also be grateful for written confirmation that the falsely claimed charge of £873.12 will not be taken from my bank account, as threatened on the erroneous invoice. Furthermore, I require the immediate issue of a formal Credit note to cancel Invoice IN22473943 dated 2nd July 2026. This invoice remains active and at risk of being taken from my Bank Account illegally.I trust you will treat this complaint with the urgency it requires for the reasons outlined and I await an urgent constructive response rather than a holding letter or more prevarication.RegardsJohn Loftus07496 291471

No issues, car went in for a recall, done while I waited. Car cleaned while there although not that great, was just a flick over.Customer service from lady who gave my keys back was great. Nice gesture for the inconvenience of bringing car back which was a nice touch and appreciated..Parking is a pain at this site, car park is always busy and difficult to get a space that’s big.Thank you for a good experience.

Very poor communication I had to ask for updates on a part exchange valuation, then told no one would value it, i never had a problem getting valuations at other dealerships, then i found out the car I was interested in was no longer for sale, (not from the dealer) maybe a courtesy phone call could have been made? I was then asked how I wanted to proceed and to take my part exchange out of the equation.

Took my car to your garage for a warranty check on my a8 bodywork, the person left and went hospital, that’s fine, never phoned me back to rearrange as agreed when I was there, still waiting, you want the money for a car sales but you are not interested in anything else !