Dear Sir / Madam,Without prejudice - Save as to Costs.YE22 EZD – Now C11 ONH – Complaint regarding Vehicle Code and Customer service.Conscious of the GDPR and the Equality Act 2010.For context wife has Stage 4a Cancer.Email received -13:15pm - 13/7/2026 - key user reset – no reason why the reset required, use MyAudi app to validate.Do not have the Vehicle Code, as requested by MyAudi App.Contacted Wearside Audi – 14:21pm – 13/7/2026 – main service number – then transferred to Dylan to request vehicle code.Dylan advised would have to visit Dealership with proof of ownership V5 and driving License.Dylan advised nothing he can do.However suggested email with proof of ownership and Driving Licence, and would see what he could do.Email sent – 14:41pm 13/7/2026 with V5 proof of ownership and driving license – all matching details.Call received from Richard Hyde – 14:56pm – 13/7/2026 - Wearside Audi – stating they cannot supply, requested I sent Driving Licence and proof of ownership V5 via email address registered to vehicle.Richard Hyde kindly offered to get someone to come to the property to check, which in normal circumstances is fine, given wife’s condition not possible. Wife wishes no one at the property, respect her wishes.Option would be to get a carer to come for 1 Hour = £48 plus VAT = £57.60 and visit dealer, to prove what is already known.I have had the car at the dealership Wearside Audi - twice this year for various issues.23/1/2026 / 27/1/2026 and 26/2/2026Email address registered to vehicle is timharding@hotmail.com – no longer in use.Called Audi – Customer Services – Raheesa - who at first point were unable to contact dealership – call duration 1 Hour 11 Minutes.I then asked to raise a complaint; I was advised unless I send email with proof of ownership and driving license they cannot raise a complaint.Identity is confirmed in the MyAudi App, after having supplied details previously.They then asked I send in proof of ownership, which Audi has, which was supplied on 14/1/2026 and in the app – identity is confirmed.They then spoke to dealership again, who said they will not supply over the phone.After 52 Minutes, transferred to Sheereen Ali.The vehicle has not changed ownership / has not been stolen / details of ownership and driving license have been supplied.Why was the key user reset?, why was this initiated?I welcome a response to the above, as to why you cannot supply the Vehicle Code remotely as legal ownership and identity has been confirmed, on several occasions - beyond reasonable doubt..Lord Harding

Prompt reply

Currently my Audi dealership, discussed car spec with representative, requested call back etc with car options! No return call made.Audi A3 purchased via Audi Newcastle.

I contacted your garage a few years ago but was hounded by one of your salesman which not only annoyed me but put me off enough to go to another garage, which I did and bought a car elsewhere but being local I wanted to try your garage again, although I haven’t bought car yet I’m super impressed with Franz, I explained my annoyance about the last time and he has given me all the space I need to make my decision, exactly how I like to do thanks to Franz.

I felt a bit coerced into looking at cars I didn’t ask for

All fine prompt etc., BUT contact with 1 sales person then another contact from someone elsewhere in agencyMaybe to do with it being diff initial contact to person I dealt with to buy my A8 last Oct/NovBut no big deal happy to continue using Wearside assuming deal is right

Dear Customer Service Team,I am writing to formally escalate my complaint regarding Audi Q4 e-tron registration NG75 XAS and to request immediate intervention from a senior manager.On 15 April 2026, I wrote to Lookers detailing a number of faults affecting the vehicle, including a concerning intermittent issue whereby the MMI system would reset and the vehicle would cut out shortly after setting off. At that time, I specifically warned that the fault had caused the vehicle to brake heavily whilst I was pulling out of my driveway, leaving me stationary in the road. I described the issue as dangerous and unacceptable.Despite those concerns being raised nearly two months ago, the fault remains unresolved.At approximately 0830hrs on 12 June 2026, the same fault occurred again. Having started the vehicle and driven only a short distance from my home, the vehicle suffered a loss of power as I was pulling out onto the public highway. At the same time, the MMI system appeared to reset. The vehicle became stranded in the carriageway in the path of oncoming traffic and other motorists were required to take action to avoid a collision.My children were in the vehicle at the time. The incident was frightening and could easily have resulted in a serious road traffic collision.The most concerning aspect of this incident is that Lookers had prior knowledge of the fault and the associated safety concerns. These concerns were clearly communicated in my email of 15 April 2026. This was not an unforeseen failure. The risk had already been identified and reported, yet the vehicle has remained in service and the fault has now materialised again in circumstances that presented a genuine danger to my family and other road users.Since delivery on 23 March 2026, the vehicle has suffered numerous defects including:• Repeated MMI failures and system resets.• Intermittent loss of power shortly after setting off.• Charging-related faults and reduced charging capacity.• Failure of keyless entry functions.• Excessive wind noise.• Dashboard rattles.• A headlamp unit affected by condensation.• Cracked number plates.Taken collectively, these issues demonstrate a vehicle that falls significantly below the standard that any reasonable customer would expect from a new premium vehicle.I no longer have confidence in the reliability or safety of this vehicle. Pending a full investigation and resolution of the recurring loss-of-power fault, I do not believe it is safe to continue using the vehicle for family transport.I therefore request:1. Immediate escalation of this complaint to a senior manager.2. Urgent investigation of the recurring loss-of-power fault as a safety-critical defect.3. Confirmation of what action will be taken to ensure the vehicle is safe to use.4. Consideration of a suitable replacement vehicle whilst the matter is being investigated.5. A written explanation as to why a fault first reported on 15 April 2026 remains unresolved.6. Clarification of the options available should the vehicle be deemed unsuitable or beyond reasonable repair.Please treat this as a formal safety complaint and confirm receipt together with details of the person who will be responsible for managing the case.I look forward to receiving your urgent response.Kind regards,Martin Wyatt

Richard Dunne

Good afternoon,I hope you are well.I am writing regarding my Audi A5 Avant (registration NJ25 BGY), which I purchased from Audi Wearside in December 2025.Unfortunately, from the day I collected the vehicle, I have experienced a series of faults and reliability issues. These have included battery failure, an engine management warning light, a radiator fault, and the vehicle requiring recovery just two days after purchase.Since then, the vehicle has made numerous visits to the dealership for repairs, diagnostics, and software updates. On several occasions, faults have appeared to be resolved, only to return days later. In particular, the recurring engine management warning light has resulted in multiple visits and repeated software resets.One particularly frustrating experience involved travelling from Wynyard to Audi Wearside in Sunderland, a journey of approximately 28 miles and 40 minutes, only to be informed that the vehicle had been booked in incorrectly and could not be examined. I was then required to rearrange the appointment for two weeks later.Due to the sad passing of my mother, I subsequently had to postpone the rearranged appointment. The booking was eventually moved from April to June to ensure a courtesy vehicle would be available, as I had been advised that the car required a two-day software update.Today, I attended Audi Wearside for that appointment and was informed that no courtesy vehicle had been booked. Fortunately, a member of the service team was extremely helpful and arranged for the vehicle to be inspected immediately. Following this inspection, I was advised that the software had once again been reset and that, if the issue persists, the vehicle will likely require either a further two-day software update or replacement parts.At this stage, I feel I have exhausted my patience and confidence in this vehicle.I purchased an Audi because of the brand’s reputation for quality, reliability, and premium ownership experience. Instead, I have experienced continuous faults, repeated visits to the dealership, wasted journeys, time away from work, and ongoing uncertainty about whether the vehicle will operate correctly from one day to the next.In addition to the recurring engine management issues, the infotainment system functions inconsistently, and I have concerns regarding the sensitivity of certain safety systems. On several occasions, the vehicle has applied emergency braking when there appeared to be no legitimate hazard, creating situations that I believe could potentially compromise safety rather than enhance it.I cannot adequately express how disappointed I am with this ownership experience. The vehicle has failed to provide the reliability and confidence that should reasonably be expected from a new premium vehicle.The purpose of this email is to formally request that Audi review my case and advise what options may be available to bring this matter to a satisfactory conclusion. Having experienced ongoing faults since collection and multiple unsuccessful repair attempts, I no longer wish to retain the vehicle.Ideally, I would like Audi to consider taking the vehicle back and providing a solution that does not leave me significantly out of pocket, particularly given the substantial deposit of £14,000 that I contributed towards the purchase.I would be grateful if this matter could be escalated and reviewed by the appropriate team. I am keen to understand what options Audi may be willing to offer in order to resolve this situation.Given that these faults were present from the outset of ownership and have persisted despite multiple repair attempts, I believe it is reasonable for Audi to consider a vehicle rejection or buyback solution.Finally, I would like to make it clear that the member of the service team who assisted me today was professional, attentive, and extremely helpful. My concerns are directed solely at the ongoing issues with the vehicle and the overall ownership experience.Thank you for taking the time to review my concerns. I look forward to hearing from you.Kind regards,Jordan Blakelock

I have bought this car in 2022, the computer goes off constantly, I get so many errors on dash screen, I have mentioned this repeatedly during all the services I have attended, and it has always been dismissed/ignored, the computer resets while driving, lave driving assist goes off while driving, most recently got amber alert on issue regarding airbags, this last one after last service, I booked an appointment to have this looked at and they want to charge 180 GBP just to "investigate" the issue, this excludes repair costs. Coming to the end of my PCP agreement I am so unhappy with Audi experience I am not considering to stay any longer with this brand as it has not been a gratifying experience at all but just the opposite. Thank you. Graciela.