Staff are incredibly friendly, welcoming & helpful! Can not fault whatsoever

Knowledgeable and helpful staff. Nice environment and excellent products.

Hi,I am writing to formally express my extreme disappointment and concern regarding my recent MOT experience.My vehicle failed the MOT due to two reported issues. The first was a snapped coil spring, for which I was charged £414.69. I fully accept this cost, as the component was clearly faulty and required replacement.However, I strongly dispute the second issue, which related to the front headlights allegedly not matching “slightly.” I was charged £523.01 for this, despite there being no noticeable fault. I regularly check my vehicle, including the lights, and have never observed any discrepancy in colour or shade.Furthermore, my car has been serviced and MOT-tested at Audi garages for the past three years, and this issue has never once been identified or raised. This raises serious concerns as to why it has suddenly become a problem now, particularly given the significant cost involved.I find it unacceptable that I have incurred such a high charge based on what appears to be a subjective assessment. As a result, I have lost confidence in both the service provided and the fairness of the charges applied.I would like this matter to be formally investigated, specifically:Why this issue has never been identified during previous MOTs or servicesWhat objective criteria were used to justify the repair and associated costWhether this charge was applied appropriatelyDue to this experience, I am now considering cancelling my Audi service plan and will not be returning to your garages or brand in the future unless this matter is satisfactorily resolved.I look forward to your prompt response.My Car Reg is SB19UZX16 MedwayJarrowNE324DRKind regards,Mark Riley

DoneThanks so muchI had an amazing experience

On 6th of March I bought an Audi SQ2 from you. To date, I have received no paperwork for this vehicle, other than a warranty (policy 150813865) document which should have been extended to 2028 (i.e. 1 year extended).Can you please send me the following without further delay:-- Vehicle Order and Agreement- MDP confirmation and details- Extended Warranty cover

My car went in for a major service at 20k miles. The only work I was told that I required was to replace all 4 tyres. I was quoted a price, and decided to get the tyres fitted elsewhere. The person fitting the new tyres for me discovered that my alloy was badly buckled, and suggested I should get it looked at. This surprised me, as I had just got the car back from the service where I thought the tyres were the only issue. Following this, I booked my car in for a diagnostic check, asking particularly for my alloys to be checked. The outcome was that my offside rear was flagged as urgent, and that I needed a replacement alloy and tyre. First of all, I find it hard to believe I need to replace the tyre, as it has only been on for about 3 weeks now, from new. More importantly, how was this missed during my major service? I paid over double what I would have paid if I went to a garage that was not part of the dealership, and was told it cost so much because it was a major service, but the wheels have not been checked? If I did get the work done after my service at the Audi garage, would I never of found out my alloy was buckled and I would be driving about with it unknowingly. I did ring up to query this, but was told that it would not be picked up during the service. If this is the case, when would such an urgent issue be picked up?

Awful. I had an appointment with Adam to look at some Hybrid vehicles at 1pm and I informed him on that morning that I had a 30min gap in my day. I showed up almost 10mins early and ended up walking out after 20mins while he walked around on the telephone. At the weekend I have been to a dealership which were attentive and helpful and within 30mins I had purchased new car. That is what I would expect.

I have asked 3 times for my audi service history to be emailed to me...still have not received it.

Very knowledge and friendly representative, I was looking to have a test drive but I was unhappy with the amount of time it took as I had to sit through all the information about add ons and legal stuff even though I hadn't committed to a purchase. You normally get all that information once you have decided you are buying the vehicle.

Great service from Olivia! She was very knowledgeable and super helpful