Everyone we dealt with at wearside Audi were friendly and helpful. Brian Dod who sold us the car was extremely pleasant, informative and helpful. We would definitely buy from here again. Thanks!

Hughie and Sam were both brilliant, very knowledgeable and answered all my questions

Cutomer service from Mr Gareth Bulmer was excellent. He and his department kept me fully informed of progress with my car from start to finish. Well done Mr Bulmer, he is an asset to Wearside Audi.

Sam And Adam Cory were absolutely a delight to deal with . 10 out of 10

Radio was left at full volume after service. I don't mind staff listening to radio whilst working but should reduce volume when they're finished.

Fantastic dealership. Both my wife and I felt very well looked after and the communication/updates were excellent. If I was to buy another Audi in the future i would definitely come back here.Kristian - professional, trustworthy and never ‘pushed’ any products or services. I would highly recommend.Sarah- involved our 2 young daughters when my wife picked up her new Q3. Letting our eldest press the button to remove the cover from the car etc - these small gestures make all the difference and made us feel comfortable having the children with us.

Great friendly service

Kris and Sam were excellent with their customer commitment. They kept us up to date with every stage of the enquiry / purchase with email communications answered quickly.Stratstone need to learn about Customer Service from the Lookers Team.

I had an interesting customer experience on my last occasion. I knew that all four tyres would need replacing, so I phoned ahead to make sure they were in stock and I was quoted £234 a tyre (not an issue in itself). However, I was informed that Audi undertook a price-match agreement after undertaken a search and found an alternative at £219, I brought this to the centre's attention only to be informed by someone else that the price-match was no longer in place and had ended some time ago but that enquires would be made to see if that price could in fact be honoured. I later received the video which highlighted the need to have the tyres replaced but at a cost of £258. Three very different costs so far (two from Audi). However, the price-match was honoured and I am sincerely thankful for that. On picking the car up I was informed that my call had been checked and that the person I spoke to should not have offered the price-match and had made excuses for why they did. I did not need to know either of those things. The first would suggest that someone doubted what I had said and secondly, internal communication issues should be dealt with internally. A simple, 'our sincere for any inconvenience that may have been caused' would have been more prudent. Not the usual seamless Audi efficiency this time around I'm afraid.

Buying my new car could not have been an easier process. Adam helped to find the right deal for me and kept me updated regularly throughout. Thank you Adam!