Dear Customer Relations Team,I am writing to formally escalate my complaint regarding my Audi A4 e-tron, registration NJ24 FFT, purchased in October 2024. Due to repeated faults, prolonged repair periods and extremely poor communication from Wearside Audi, I no longer have confidence in either the vehicle or the service provided. I am therefore exercising my right to reject the vehicle.Since purchase, the vehicle has suffered ongoing issues and I have experienced significant inconvenience:In April 2025 the vehicle would not move from my drive and had to be recovered to your dealership. The car remained with you for over three weeks and the recovery company damaged an alloy during collection. Although a courtesy car was provided, when the vehicle was returned the Audi app no longer functioned, resulting in the vehicle having to go back into the workshop again and leaving me without transport for a further period.On 14 January I received an email from Service Advisor Jenna Christie advising a vehicle update was required and that I would be without the car for two days. When I contacted the service department, they had no knowledge of this booking. After I explained the situation, no follow-up communication was provided.I later booked the vehicle in following what appeared to be an automated service request and it went into the garage on 5 February. I was informed an MMI update would be completed over the weekend. I then heard nothing until 12 February when I received a call asking about the MMI issue, despite the dealership being the party who identified it in the first place.As of 17 February I remain without my vehicle, without updates, and without transport for work or normal daily life. This is now the second major incident of poor communication and extended loss of use. The situation has caused considerable inconvenience and distress and I have completely lost confidence in the vehicle’s reliability and in the dealership’s ability to repair it correctly.Given the repeated faults and failed repair attempts, I am exercising my final right to reject the vehicle under the Consumer Rights Act 2015. I require confirmation of the process to return the vehicle and arrange a refund, including any finance settlement where applicable.Please confirm within 14 days:• Acceptance of the vehicle rejection• Arrangements for collection• Refund amount and timescales• Any required documentationIf this matter cannot be resolved promptly, I will escalate the complaint to Audi UK and the Motor Ombudsman.I look forward to your urgent response.

Never sent over any information that we asked for.Ended up buying a BMW.

Uninterested staff

Took brand new Audi Q5 hybrid in last week as it wasn’t charging. When collected I was told that it was charging fine and that ‘some of the chargers are funny, you just have to try others’. Having two young children, I can’t be just popping to try different chargers to see if they work! The car is brand new. The garage handed the car back with only 23 miles of charge applied and when I got the car home, the exact same issue happened again. Rang up last Friday to inform them and was told I’d get a call back, which didn’t happen. No call back on Monday, Tuesday or Wednesday. So I rang again this morning at 8.40am and spoke to Luke who assured me I’d get a call back, which didn’t happen. Rang again at 10.40am and explained how unhappy I was at not being called back, once again I was assured I’d get a call back, yet again it didn’t happen. Rang them again at 4.45pm and explained again how unhappy I was at the ‘service’ which in reality is non existent….this time I was told that I would get a call back from the Manager, guess what, it didn’t happen. Absolute joke of a business, zero customer care. Avoid like the plague!

Had no problem

Great service throughout.

did an online quote for a car valuation then got absolutely hounded and harassed for weeks after by your team when i did not give permission to be called a million times a day. so weird!

Staff very friendly and helpful

Once again, both reception and Martin B provided me with excellent service and assistance allowing me to complete my finance paperwork onsite due to issues with my pc at home.

I had arranged a test drive only to be told minutes before leaving home that the Q4 had already been sold the night before.