I feel work was not carried out .Explanation was poor .

HiMy daughter Fiona and I have today bought a used Audi A1 from your Wearside Audi dealership, ND72 DXA for £15,569, which I expected to be the most competitive price for this car from an Audi dealership, as advertised by Lookers. Surprisingly, I have just seen an identical car from Sytner Audi Harrogate for £14,750, YH72 XLR as below.We would like to claim the difference of £819 against your transparent pricing policy, however when I try to send an email to the advertised transparent pricing email address to highlight this to you it bounces, therefore my approach using this form.https://www.sytner.co.uk/vehicle-details/e1375020-74cf-4135-90c5-4294b74e938b?_gl=1*jhsk7g*_up*MQ..*_gs*MQ..&gclid=CjwKCAiAmp3LBhAkEiwAJM2JUMyUkJXdANYYyptjXdAhy1UTYu8kPhRPzoHLWq-ZcvVhrg7cUguN4hoC48QQAvD_BwE&gclsrc=aw.dsPlease advise.Thanks

Dealt with Olivia she was very professional and tried very hard to get me the deal I was after she kept me in touch throughout the process unfortunately Audi changed there contributions and the price went up significantly from my first qoute but I’ve asked Olivia to come back to me if anything changes would definitely recommend to friendsPaul Short

The video presentation was excellent and Will made sure the test drive experience went well on the day.

To clarify when I did get through to another sales person (Melissa) after submitting an Autotrader referral I did finally get the video and communication was good and my enquiry was dealt with very quickly.

Good evening,I hope this finds you well.I’m emailing in relation to the Audi A5 Avant that I purchased on Monday the 8th of December 2025 from the Wearside branch. The registration is NJ25BGY.I purchased this vehicle with only 2697 miles present on it and placed a deposit of £14,500 which was a trade in of my reliable VW Golf.The first day I had this vehicle, the emissions fault light appeared on the dashboard and required booked into the Wearside garage on the 12th of December.The following evening, I started the vehicle and was met with Suspension and steering fault warnings which was a surprise to me for what is essentially a new car. I drove for 5 minutes to a relatives address and then turned the vehicle off. A very short while later, I attempted to turn the vehicle on and was met with a flat battery and a plethora of warnings.The vehicle was jump started (again not what you’d expect on a new car) and then I drove home. I contacted Audi assist around 21:00 hours and was met by a recovery agents at my home address near 02:00 hours, which was not ideal given I was advised it would be around an hour and could be delayed by 2 hours maximum, especially when I was working the following day at 7.The recovery agent arrived and jump started my car again, this was not what I needed.I then contacted Audi assist again and they came out the following morning on the 10th around 09:30. The vehicle was recovered to Audi Teeside after a fault was identified with the radiator, the emissions light and the door handle.Friday arrived and the sensors could not be reset on the front bumper, which is concerning when even Audi experts aren’t able to rectify a new Audi issue. I eventually received the vehicle back on the 16th of December, 7 days after it being recovered and after 8 days of not being able to drive the vehicle.Upon the return of the vehicle, the boot now does not open fully in automatic mode, and requires being manually lifted after that and also does not lift upon pressing the boot button on the key. Due to the boot not lifting fully, my elderly mother has banged her head quite hard on the catch, causing injury at the time to her head.In addition to this, the infotainment system cut out entirely one day and then yesterday morning, on Christmas morning, I turned the vehicle on and was met by yet another emissions light and there has been grinding coming from the rear nearside.This vehicle is not fit for purpose and is categorically not what you would expect of an Audi overall, never mind a £40,000 Audi.I have owned the car technically for 2 weeks and 4 days, but out of this period, I have actually only been able to drive this vehicle for 10 days and out of those 10 days, 0 of them have been issue free.I wish to hand this vehicle back to yourselves, I do not wish to own this vehicle any longer. I did not expect to buy a vehicle with this price point and be met with unreliability and to not know whether I am going to be able to turn it on or in fact make it to my destination.If this Audi is able to be replaced with exactly the same spec and model but new for the same price, I would consider this option. I need a car that is reliable, not one that I am having to schedule my days around to take to the garage or have repaired.Audi have a strong reputation to uphold, one of the many reason I chose this brand. However, this reputation is tarnished in my eyes at present.I look forward to your reply.

Looking for a used Q7, none in stock asked if any close by to test drive no response after visit to show room. Customer service not great . Went to Mercedes Wearside and they were more than helpful with follow up emails and calls arranged test drive immediately. I know where I’m spending my money !!!!

Was told that with trade in the cash price was 25548 then when email came through this figure had changed to 26500When asked about this was told a mistake had been madeCar shown had a strong musty/damp odourInitial sales person Olivia presented well and covered things really well

Staff were polite and helpful

Martin was so knowledgeable and helpful