On 6th of March I bought an Audi SQ2 from you. To date, I have received no paperwork for this vehicle, other than a warranty (policy 150813865) document which should have been extended to 2028 (i.e. 1 year extended).Can you please send me the following without further delay:-- Vehicle Order and Agreement- MDP confirmation and details- Extended Warranty cover

My car went in for a major service at 20k miles. The only work I was told that I required was to replace all 4 tyres. I was quoted a price, and decided to get the tyres fitted elsewhere. The person fitting the new tyres for me discovered that my alloy was badly buckled, and suggested I should get it looked at. This surprised me, as I had just got the car back from the service where I thought the tyres were the only issue. Following this, I booked my car in for a diagnostic check, asking particularly for my alloys to be checked. The outcome was that my offside rear was flagged as urgent, and that I needed a replacement alloy and tyre. First of all, I find it hard to believe I need to replace the tyre, as it has only been on for about 3 weeks now, from new. More importantly, how was this missed during my major service? I paid over double what I would have paid if I went to a garage that was not part of the dealership, and was told it cost so much because it was a major service, but the wheels have not been checked? If I did get the work done after my service at the Audi garage, would I never of found out my alloy was buckled and I would be driving about with it unknowingly. I did ring up to query this, but was told that it would not be picked up during the service. If this is the case, when would such an urgent issue be picked up?

Awful. I had an appointment with Adam to look at some Hybrid vehicles at 1pm and I informed him on that morning that I had a 30min gap in my day. I showed up almost 10mins early and ended up walking out after 20mins while he walked around on the telephone. At the weekend I have been to a dealership which were attentive and helpful and within 30mins I had purchased new car. That is what I would expect.

I have asked 3 times for my audi service history to be emailed to me...still have not received it.

Very knowledge and friendly representative, I was looking to have a test drive but I was unhappy with the amount of time it took as I had to sit through all the information about add ons and legal stuff even though I hadn't committed to a purchase. You normally get all that information once you have decided you are buying the vehicle.

Great service from Olivia! She was very knowledgeable and super helpful

I was unable to test drive a hybrid as they did not have one even through Audi booked me the appointment with Wearside on the phone

Information about car was very good just need to go a view over at the showroom

I booked my Q4 for charging portal hatch repair via the central system. Due to availability I selected Audi Wearside and was booked on 3/3/36 for a 10:30 appointment. I dropped the car off early for diagnosis and repair. A member of the team telephoned me shortly after drop-off to complain that the car had been added to their work sheet late and the car was delivered late. It was not. I was promised updates, but having not received any I called. I was informed that I would be contacted shortly as they did not have an update. At 15:00 the same team member called me to say that they had performed only 1 hour of diagnostics and they were unable to determine what was wrong. They needed me to authorise an additional hour but could not / refused not to perform this same day. I had to collect the car due to prior commitments. The member of staff was extremely rude and disinterested. I feel that I wasted 40 minutes each way and w hole day of waiting. I've since re-booked to Audi Tyneside. I wont be using Audi Wearside again, which is a shame am in currently looking for my 5th Audi...

I came into the showroom last Friday and looked outside and inside. No one approached me even to say hi, they walked past and didn’t even acknowledge me. I was in and out of the cars and they were all without customers. I appreciate I didn’t have an appointment and that the 3 sales people in were waiting for customers but to not even be acknowledged me was very disappointing. I know I’m not a big spending customer but I’m loyal. Not that that should matter, they didn’t know that. They reception desk had a sign to say it was not manned but there was a lady with her coat on so I asked if there was anyone that could help me. She asked if I had an appointment which I didn’t, I appreciate this was my mistake as I wasn’t aware it was appointment only. She checked to see if anyone was free but said they were waiting for customers, which as I said I appreciate. However, surely it’s courtesy and good business sense for someone to acknowledge me, say hello, ask what I was looking for, then explain they were they all waiting for customers and they would contact me as soon as they could. The lady at reception asked what I was interested in and I said either a new A1, A3 or Q2. She took my number and email address andsaid someone would call me. I’m still waiting for that call back.