Upon arriving in your Wearside garage I was met by friendly staff that couldn’t have done more for me. I felt that the information that I received was comprehensive and gave me a good overview of what I needed and how my needs could be met. I would like to commend the sales staff for this if possible.

Had fantastic customer service from Will from start to finish would definitely recommend

car went in a week ago for fault had to call last week to get an update. 5 times the cust called and was told that someone would call him back. 6th time over 3 days and got a call..just called today and was told the advisor is off today and the cust has waited 4 hours to find out what is happening with his vehicle. Receptionist confirmed the dealership had called on numerous occasions but the cust hasnt any calls on his phone.

Good afternoon,I'm emailing from Lookers Contact Centre regarding a gentleman on the phone who owns the above vehicle wanting to discuss his service plan.He wanted to know why he had to pay for his service this year even though he had a 2-year plan in place. His plan was put in place in December 2023 and believes it covers 2 services even though he had to pay for his Oil Change Service this year.I am aware he has been in touch with VWFS who said it was expired even though he has been every month, insinuating that he got 2 services in his plan. He also isn't too pleased about the fact that his roadside assistance has run out, and no one has been in touch to renew it.He just wants an update as to what is happening and doesn't want to wait for weeks for an update. Can someone please provide an update or explanation as to why his plan expired before the two years.Kind regards,EllaElla HoodCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk

The staff at Wearside are very friendly and accommodating. Adam has been very open in his dealings with me and always tried to get me a good deal. Unfortunately due to high retail prices, low Audi contributions and high interest rates a deal was not to be had.

I booked an appointment and the receptionist knew nothing about it.

Set a wiper blades for £77 is unacceptable highly recommended Bosch wiper blades from Halfords same set £23.Where do you get off charging nearly £55 more for the same wiper blades?

Very nice customer service

IT WAS a pleasure ,Adam Corry,was excellent, explaining, every question, I asked in detail,

Sales staff top of there game